"The recon dept needs to look over there car A lot before..."
The recon dept needs to look over there car A lot before they bring it to tne customer It had dog hair on top of the back seat and the vent under the hood had leaves and crap In It
"My husband & I had a GREAT experience working with..."
My husband & I had a GREAT experience working with Nico! He listened to our “wish list” regarding the truck & budget we wanted. He was really friendly & made the process stress free. We love our new F150 XLT !
"Jake was very helpful and courteous when it came to..."
Jake was very helpful and courteous when it came to valuing my trade in and putting together a deal that worked for me. The whole process was quick and easy.
The sales staff, Areg in particular did an amazing job in finding the right truck for the right price to fit my needs perfectly. Areg went the extra mile to get me exactly what I asked for for the payment I was looking for. Everything went perfectly from the time we walked in to the final signing of the paperwork in the finance department. Celeste in finance did a superb job in explaining the programs available and the details of the contract.. Everyone did a great job, I could net be happier with the experience and the truck. Thank you all
"These guys are nothing but courteous, knowledgeable, and..."
These guys are nothing but courteous, knowledgeable, and professional. Gary Graham seems to draw my card a lot and I couldn’t ask for a nicer guy to help me out.
"Terrible business "
I had an awful experience with Heritatge Ford buying a used 2017 Ford Explorer from them this past month. The sales department was unprofessional, the financing department offered a loan and rate that they pulled back on the day of pick-up, to then promise that same rate with a bank that they had applied for the loan with without my knowledge or consent. Three weeks after the purchase, I had not received my plates, registration nor any information or contact from the bank. I contacted the finance department to inquire, they informed me that my loan had been denied, and that they had reapplied with the intention of paying down the rate. No one even contacted me to communicate the loan had not gone through, nor ask permission around next steps. Celeste, the finance manager was rude and told me that this was my fault because "I had to have the rate," that rate which she offered me. I was upset about the loan and the temp plate/registration expiring in a week. She then informed me she had contacted Beacon who is a company that arranged for plates and registration, and had confirmed that the permanent plates would be sent to dealership because I am out of state and they'd have them for me to pick up, and if not they would find a way to help with extending temps. She then called me two days before temp plates expired to let me know they had my plates, and then later that day told me that she was wrong and that the plates had been delivered to my house in Brooklyn. The week prior she told me that they would work with me if plates didn't arrive in time to get extension on temp plates since I needed to leave on business and wouldn't be able to drive the car without registration. I was then informed that they could not help me, and that i would have to find someone to send the plates to my location. Again, she seemed to think I was being unreasonable to be upset and frustrated with the multiple exchanges of false or misleading info. THIS IS NOT THE PLACE TO BUY A CAR.
"Love my new ride (2020 Ford Fusion). The “H” team was..."
Love my new ride (2020 Ford Fusion). The “H” team was very competent, courteous, helpful and professional. I have no concerns and look forward to future interactions. Thank you!
"I apriciate all the help turner ede gave me while we..."
I apriciate all the help turner ede gave me while we looked at and during this purchase I was referred to. FORD from particular at Toyota
"GREAT GREAT GREAT!!!! we drove four hours to buy a truck..."
GREAT GREAT GREAT!!!! we drove four hours to buy a truck there and it was absolutely worth it. I can't say enough about how wonderful Bill is, he made everything so easy.
"Jake is an outstanding salesman, he is a valuable part to..."
Jake is an outstanding salesman, he is a valuable part to your team, thanks for the platinum f150 we will enjoy this vehicle for at least three years.