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Heritage Ford

South Burlington, VT

4.9
1,904 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,904 reviews

April 29, 2018

Another great experience We came in for a state inspection and ended up trading for a different vehicle. Kudos to our salesperson Kyle Owen for excellent customer service and More

by Bglmford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Owen, Gary Graham
May 02, 2018 -

Heritage Ford responded

Glad you enjoyed working with Kyle! It's wonderful that he provided such top notch service. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 28, 2018

Kdowd So great working with Kevin Dowd again for another vehicle for our family, in and out in 40minites with the keys to the new car in my hand. Great serv More

by Zchilcote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lussier, Kevin Dowd
May 02, 2018 -

Heritage Ford responded

Thank you for sharing your experience working with Kevin. We appreciate your business. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 25, 2018

Good Guy Dave's a nice guy. He's a skillful, respectful communicator and likes getting to know you. His enthusiasm goes a long way. Thanks, Dave More

by ScottyD
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
Apr 25, 2018 -

Heritage Ford responded

Scotty, It's great to hear that you enjoyed working with Dave! It's wonderful that he provided such top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 24, 2018

recent visit for service the service of my ford c-max took place earlier in the week. it was a standard oil change and tire swap. everything went as i expected. service was pr More

by ddangelillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd, Gary Graham
Apr 25, 2018 -

Heritage Ford responded

That's excellent! Glad your visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2018

Ford Explorer Sport 2018 We were working on turning in an expiring lease vehicle (C-Max) and sat with Dave to go over our options. He went into detail the short and long term More

by Casey Cota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
Apr 25, 2018 -

Heritage Ford responded

Casey, Thank you for your kind recommendation of Dave! It's wonderful that he was so helpful. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2018

Always a pleasure to do business with. Very friendly customer sercice. A wonderful waiting area. Prompt with the amount of time it took having an appointment. Have never had a bad experienc More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Gary Graham
Apr 25, 2018 -

Heritage Ford responded

Lisa, That's great to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2018

Personable and easy to work with I was interested in a used vehicle online, and Rich from their office reached out, made it easy for me to get a trade in value and then helped me work More

by Jay Barton
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin
Apr 25, 2018 -

Heritage Ford responded

Jay, Thank you for very nice review. It's wonderful to learn that Rich, Bill and the rest of the team provided such a positive experience. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 20, 2018

excellent service I have a couple of intermittent problems with my vehicle, which of course don't show up when I have the vehicle for another service. The staff are alw More

by White, Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
Apr 25, 2018 -

Heritage Ford responded

Elizabeth, Thank you for posting. Those intermittent problems sound frustrating. It's fantastic that our service team are making every effort to resolve these issues. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2018

Excellent visit for routine maintenance. I opted to wait for my vehicle instead of taking the shuttle. The work was completed in a timely manner. Free state inspection is a nice bonus. More

by Michael Moody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Apr 20, 2018 -

Heritage Ford responded

Michael, Thank you for taking the time to post. Glad you had a positive experience with our service department. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2018

Gary's the Best! We had several things done to our C-Max, including having Autoshine detail our car after our oil change and state inspection, and Gary took care of it More

by BillandCathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Brooks, Gary Graham
Apr 20, 2018 -

Heritage Ford responded

Bill & Cathy, It's wonderful to learn that you received top notch service from Gary, Jessica and the rest of our team! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

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