Back

Heritage Ford

South Burlington, VT

4.9
1,936 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
Contact Dealership

1600 Shelburne Rd.

South Burlington, VT

05403

Directions

By Type

Showing 1,936 reviews

June 17, 2018

All was what someone should expect at a good dealership The dealership is a very busy, I felt everyone does their best to keep with the pace. You could tell everyone cares about the customer, I wasn't just More

by Nash
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam sales manager. & Delton who delivered the vehicle, Chad Tobin, Abigail Heck, Kyle Owen, Gary Graham
Jun 18, 2018 -

Heritage Ford responded

Nash, Thank you for posting. It's great to that you had a positive experience working with us. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2018

Recall Always get great professional service. When looking to trade in will come to Heritage, for sure. Just came in for airbag recall but find service a g More

by Ken1/5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jun 18, 2018 -

Heritage Ford responded

Ken, That's great to hear! We appreciate your business. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 11, 2018

Excellent and thorough service I brought my car in for an oil change and 20,000 mile checkup and the service staff were very courteous and thorough and had my car ready at the agree More

by JenN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham, Ryan Morriseau
Jun 13, 2018 -

Heritage Ford responded

Jen, We appreciate you taking the time to post! It's great that your visit went so well. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 09, 2018

Worth the drive. I was very happy with the service and knowledge of the service provider. And was surprised how fast the service was performed. Thanks to the team fo More

by Mike1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Jun 13, 2018 -

Heritage Ford responded

Mike, We appreciate your kind review! I'm glad your visit went so smoothly. Thank you for your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 09, 2018

Responsive Finally seem to hAve dealt with brakes after multiple visits with the same complaints. A few of the service people that I dealt with were lovely. One More

by Unci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Leclerc , Gary Graham
Jun 13, 2018 -

Heritage Ford responded

Thank you for posting. I'm glad to learn your most recent visit was a positive one. I'm sorry that the same cannot be said of that previous visit. If you would like to share the details please feel free to email me directly at the address below. We welcome positive and negative feedback alike. Both can help us make improvements. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

June 07, 2018

Great service I took my truck in for a regular oil change. the service was completed, and the staff were friendly and efficient. Great service once again. More

by truck123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 13, 2018 -

Heritage Ford responded

That's very nice to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 07, 2018

general maintenance Gary Graham has always been a tremendous help when I need service for my ford truck. He always listens to what I have to say and takes care of my req More

by Pikey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jun 13, 2018 -

Heritage Ford responded

It's fantastic that you continue to receive such excellent service from Gary! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 05, 2018

It was a great experience! The salesmen were very friendly and helpful. There was a white escape that I was going to buy and it had already been sold. Another white escape came More

by Bevtucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon, Dylan Krause
Jun 06, 2018 -

Heritage Ford responded

Thank you for posting! It's very nice to learn that you received top notch service from our sales team. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 05, 2018

Thank you Bill Labonte! I recently leased a Ford Fusion hybrid from Heritage Ford. I usually hate the car-buying experience and feel like prey to the salespeople. Much to my More

by mtr2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2018 -

Heritage Ford responded

It's wonderful to learn how much you enjoyed working with Bill! I'm glad he provided you with such an excellent purchasing experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 03, 2018

Great service team Everything was great from making the appointment to pick up, the car was ready when promised. We’re very happy with the service, price and quality of More

by witesoft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 06, 2018 -

Heritage Ford responded

That's fantastic! We appreciate you taking the time to post. Thank you for your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

...
133
...