Heritage Ford

Excellent! I would highly recommend Heritage Ford (Bill LaBonte)! He was patient, didn't pressure me and listened to what I wanted. Having ordered my 4th Explore I would highly recommend Heritage Ford (Bill LaBonte)! He was patient, didn't pressure me and listened to what I wanted. Having ordered my 4th Explorer through another dealer 2 years ago...there is no comparison to the customer service here at Heritage. When deciding to trade for a new Explorer the original dealership I bought from was not helpful or willing to compromise on anything. Bill managed to get everything I was looking for and more! I upgraded from my Limited to the Sport and managed to keep my payment from going up. I will definitely refer friends & family to Bill! More

State Inspection and a few concerns I took my car in for inspection and indicated a few extra things that were noticed. A. A squeaky brake, B. an intermittent garble when using Bluetoot I took my car in for inspection and indicated a few extra things that were noticed. A. A squeaky brake, B. an intermittent garble when using Bluetooth for phone, and C. When connecting ipod to sync via USB, the songs would not advance. Results: A. Fixed the problem, no more squeak. B. Updated Sync, but garble is still present. Does not happen when I don't use the Bluetooth. They were unable to come up with any other solution. C. They feel the problem is with the iPod not the Sync. Overall, a very pleasant, professional, and caring attitude and operation. More

Exalent service Went in for a oil change and state inspection left with oil changed, truck inspected and two scratches buffed out for no extra charge. When I tried to Went in for a oil change and state inspection left with oil changed, truck inspected and two scratches buffed out for no extra charge. When I tried to hand the man $20 for doing the extras he refused to take the cash. That was a first for me. All around excellent experience for me! Thank you, Art Hamlin More

Great service Brought my car in for an oil change, rotation of tires. They also check other things that l would not have thought of. Everyone is always friendly and Brought my car in for an oil change, rotation of tires. They also check other things that l would not have thought of. Everyone is always friendly and courteous. It is a pleasure to come. More

We love Heritage Ford Our Ford Focus lease (leased in another state) had ended and another vehicle was needed. As long time customers of Heritage, our expectations for exc Our Ford Focus lease (leased in another state) had ended and another vehicle was needed. As long time customers of Heritage, our expectations for excellent service and good value were high. We were not disappointed! In fact, our expectations were far exceeded by the welcoming, professional, friendly people we encountered during the selection of our new vehicle. Special note of appreciation to Bill LaBonte; who went beyond the extra mile to ensure that all our needs were met. Thank you Bill! More

Easiest car-buying experience I've had We had done some research on the type of car we wanted, but ultimately walked in off the street. For an area that doesn't have a lot of all-electric We had done some research on the type of car we wanted, but ultimately walked in off the street. For an area that doesn't have a lot of all-electric vehicles in stock, Kevin was well-versed in the features. We were also looking at leasing for the first time ever, and he walked us through the whole thing. The hardest part was waiting for delivery of the car! More

Typical fine service Got in quickly, everything was explained to me, done when they said it would be, and the price was reasonable; you can't beat that. Got in quickly, everything was explained to me, done when they said it would be, and the price was reasonable; you can't beat that. More

Great Experience I reached out to Heritage Ford about a used Mercury Milan. Sadly, when I came by to test drive it, it was in the shop being worked on. Every other use I reached out to Heritage Ford about a used Mercury Milan. Sadly, when I came by to test drive it, it was in the shop being worked on. Every other used car I have liked at has tried to sell it with cosmetic damage still needing to be fixed while Heritage Ford made sure it was fixed. I'm still in the process of waiting for it to be fixed before seriously considering buying however Katie has been attentive, personable, and never pushed me to make a choice I wasn't ready for. She worked within my limited time frame while I visited while a nearby dealership actually made me late and asked me to call into work in order to buy a car I wasn't ready for. I never felt that pressure from Katie. She has called me twice since my visit a week ago to check in with me and I couldn't be happier with my experience there so far. Going forward, I sincerely hope to buy a car there as I am very impressed with the level of service I have received so far. More

Great Experience buying a 2017 E-Max Energi Preston was great to work with. He took the time to understand what I wanted. And worked to get the car I wanted at a good price. He and the dealershi Preston was great to work with. He took the time to understand what I wanted. And worked to get the car I wanted at a good price. He and the dealership were quite effective, and taking the time to explain all of the documents I needed to sign while getting me through the process quickly. Great experience More

Fantastic customer service This was the first time I’ve bought a car by myself. The staff and Bill at heritage were incredible. They did not pressure me into anything. They simp This was the first time I’ve bought a car by myself. The staff and Bill at heritage were incredible. They did not pressure me into anything. They simply explained everything in great detail, and allowed for me to make my own decisions. Bill returned phones calls promptly, and assisted in showing me every little button and what it did in my suv. So very thankful for this experience and I will most definitely be returning More