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Heritage Ford

South Burlington, VT

4.9
1,934 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,934 reviews

December 28, 2016

Great service experience Had a great experience at Heritage service. They were able to accommodate me quickly and even finished the repair sooner than expected. Their service More

by Chrisjenlamo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jan 02, 2017 -

Heritage Ford responded

It's fantastic to learn that you received top notch service at the Heritage Ford service department. Glad that everything went smoothly. Thank you for posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 25, 2016

Service review The service I received was excellent. I had my snow tires mounted and a general service with oil change. The service was completed in a timely manner More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Dec 27, 2016 -

Heritage Ford responded

Jeff, We appreciate this nice review. It's excellent that your service visit was went smoothly. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 23, 2016

Good experience, though didn't buy. It was a pleasure dealing with Bill LaBonte at Heritage Ford. We tried out a Ford Escape and we liked it but ended up buying something else. I didn't More

by Daryl Stultz
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2016 -

Heritage Ford responded

Daryl, Thank you for posting about your experience working with Bill. We appreciate you taking the time to write a review, even though you didn't purchase a vehicle at Heritage Ford. Glad to hear you will consider us next time. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 21, 2016

Easy experience! Buying my new escape was a breeze. Bill was very helpful in showing all of the new features and got a great deal! Definitely recommend! More

by Aabake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2016 -

Heritage Ford responded

Thank you for your very nice review. It's great to hear that you liked working with Bill. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 18, 2016

Fantastic Purchase Dylan Krause was an excellent salesman, no pressure what so ever. He explained everything about the vehicle and took his time with us. We will recom More

by Sharon Veilleux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck, Ryan Morriseau, Dylan Krause
Dec 21, 2016 -

Heritage Ford responded

Sharon, We appreciate you taking the time to post your review. It's wonderful to hear that Dylan did such an excellent job of making sure you were happy with your purchase. Thank you for your recommendation. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 17, 2016

Awsome Sales person was great and made it happen. No pressure and kept at it until he could make it happen at what I could afford More

by bigred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
Dec 21, 2016 -

Heritage Ford responded

Your post is appreciated. It's fantastic that Dave made sure that your new vehicle fits your needs and your budget. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 15, 2016

Winter tire purchase and change over. My new winter tires are on and everything all is set. The service people were great and Katherine the person that helped me was fabulous. More

by HeritageCustVt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Dec 16, 2016 -

Heritage Ford responded

Thanks for the excellent review! Great to hear that Katie made sure your service appointment went so well. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 15, 2016

Bill LaBonte is a great salesperson This is the first car that I've bought that required a loan and Bill LaBonte helped me through the entire process and even after the sale. I forgot my More

by Lucia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin, Dylan Krause
Dec 16, 2016 -

Heritage Ford responded

Lucia, It's wonderful that Bill provided such a stellar purchasing experience. We certainly appreciate you sharing your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 14, 2016

very efficient and knowledgable service pleasant and positive experience. i felt confident that the feedback i was getting was right on target and the evaluation was thorough the repair was More

by mike kertis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Dec 16, 2016 -

Heritage Ford responded

Mike, Thank you for taking the time to write a review. It's excellent that your visit went so smoothly. Happy driving! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 13, 2016

Bill LaBonte is a quality salesperson. I worked with Bill LaBonte a couple of months ago at his previous dealership and have known him for many years. Full disclosure, Bill was a student o More

by JohnD
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2016 -

Heritage Ford responded

John, We very much appreciate your kind words about Bill! It's lovely to hear that he did such a fantastic job helping to find a car that is right for you. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

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