Heritage GMC Buick

Kyle Neely best sales person I`ve ever had, hope to do bussiness with him again. bussiness with him again. More

Expressing Dissatisfied with service. I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator ligh I brought my vehicle in Fay scheduled service appointment, which included oil change, fluid level check, and addressing a washer fluid indicator light. Additionally, informed Nathan, service advisor, an intermittent engine light issue that I suspect might be related to the transmission module. While waiting for my vehicle, I observed Nathan attending to another customer regarding his vehicle. Nathan assured him that a loaner vehicle was being prepared and he would notify him when he could transfer his belongings. However, when that customer requested a different type of vehicle, Nathan accommodated his request. Eventually, Nathan informed me that I would need to schedule another appointment for a diagnosis. I inquired about leaving my vehicle that day , he explained the shop’s heavy workload. He suggested returning Monday, noting that two new technicians would be starting that day which might expedite the process. I reiterated my need for a loaner vehicle upon my return, but Nathan stated that all loaners were currently unavailable, despite having assured the other customer of their availability. I dropped off my vehicle Monday. I reminded Nathan-of my urgent need for a vehicle due to a family bereavement and reiterated my request for a loaner which was again denied, with no expectation of availability of my vehicle by Friday This inconsistency in service was concerning specifically the inconsistent handling of loaner vehicle request and overall lack of timely communication. I also pointed out that the initial service appointment did not address the washer fluid issue. The level of of service I received did not meet my expectations, and I perceived a disparity in treatment. As customer service significantly influences my decision-making when purchasing a vehicle , I have consistently chosen Heritage Buick for service despite potentially higher costs, due to my emphasis on reliable service. However, this recent experience has severely undermined my confidence in your dealership. I formally requested a review of this matter and a response outlining the steps your dealership will take to address my concerns. Inconsistent handling of loaner vehicle request. I would really appreciate if someone would contact me. More

Brody was the reason I returned and purchased from Heritage. He listened, and didn’t pressure me and genuinely seemed concerned about my needs. He went out of his way to make me feel comfortable and t Heritage. He listened, and didn’t pressure me and genuinely seemed concerned about my needs. He went out of his way to make me feel comfortable and trust that he would do whatever it took to make me a Heritage customer. Outstanding job Brody, I will return because of you! I would also like to thank Josh in Finance. Likewise, he made the process smooth, explained all of my options in a way that made me feel comfortable about the decisions I made. Great job Josh, thank you! Honesty sets dealers apart and my experience with Brody and Josh has made me a customer of Heritage GMC for what I hope is the foreseeable future. Thank you, Robert More

The dealership it's self is great the technicians on the other hand. I guess get in a hurry or over look things. other hand. I guess get in a hurry or over look things. More

Another purchase at Heritage with Jr, great experience overall. The sales manager (Dustin) was also great, got me a great deal. Thank You Team Heritage! overall. The sales manager (Dustin) was also great, got me a great deal. Thank You Team Heritage! More

It was the best experience with a dealership I’ve ever had. Shawn got me all of the paperwork to do digitally and I spent no more than 20-30 mins inside signing when I got there. He had a drive team waiti had. Shawn got me all of the paperwork to do digitally and I spent no more than 20-30 mins inside signing when I got there. He had a drive team waiting to drive me old vehicle back home as I wasn’t trading it in and I lived an hour and a half away at no cost. Couldn’t recommend them enough! More

Zach and Josh were and awesome tag team. We went in looking and Zach walked us through the cars, and we were able to test drive without the pressure of him standing over us like some dealers We went in looking and Zach walked us through the cars, and we were able to test drive without the pressure of him standing over us like some dealerships. We went in with financing already, but Josh pulled some magic and got us a much better deal. Highly recommend this due and dealership. Sean More

Horrible service department very rude and disrespectful to my 70 year old mother who was simply dropping off a brand new company vehicle for me that we bought a few weeks ago already having problems with c to my 70 year old mother who was simply dropping off a brand new company vehicle for me that we bought a few weeks ago already having problems with car More

I made an appointment so drop off was quick and easy, Car was ready before I expected it to be ready and no one tried to sell me other services. was ready before I expected it to be ready and no one tried to sell me other services. More

They treated me very well. I will be back. Nathan and Brad kept me informed on what was happening. I will be back. Nathan and Brad kept me informed on what was happening. More