Heritage GMC Buick

Brad was helpful by communicating with me. He helped me find the truck that i truly wanted. He helped me find the truck that i truly wanted. More

Good service Very helpful and understanding. No pressure overall experience. Service department. Very helpful. Staff. No pressure overall experience. Service department. Very helpful. Staff. More

Fast service. Friendly staff. No issues once I got in. Took multiple tries before someone answered phone. Friendly staff. No issues once I got in. Took multiple tries before someone answered phone. More

This was my best experience buying a car. Everyone seemed happy for us to be there and worked the deal quickly. Everyone seemed happy for us to be there and worked the deal quickly. More

Great experience that was very easy to navigate. Everyone was very professional and made the experience an overall pleasant exchange. Everyone was very professional and made the experience an overall pleasant exchange. More

I am writing this review to express my disappointment with the communication throughout my whole process of having my car in their service department from 4/20/26 to 5/7/26. I understand the delays were with the communication throughout my whole process of having my car in their service department from 4/20/26 to 5/7/26. I understand the delays were due to the extended warranty company however there was no updates given from the service department. I was the calling every few days on the status. I was given dates that my car would be ready only to get to that day to find out nothing was done. I had 3 phone calls from them in 17 days and the 3rd call was that my car was finally ready on 5/7/26. Then I show up to get my car just to find out my car was in a hail storm on 4/25/26. I had to leave the dealership with a busted windshield and hail damage covering my hood and roof. The service guy had the nerve to say "Did your car come in looking like this?" Then preceded to tell me it's my responsibility and to turn it in to my insurance. No Empathy. No I'm sorry we didn't contact you. There entire attitude was blaming the "Act of God". I understand the weather and I'm not blaming them for the weather. It's the no communication and the shock and awe they left me as well as a very dirty car. I will never go back to Heritage Rockwall for any reason. More

Always top notch service. Always! You never feel like you’re at an ordinary dealership, from purchase to service. Best out there. Always! You never feel like you’re at an ordinary dealership, from purchase to service. Best out there. More

I always get the best service at Heritage GMC. They make me feel so welcomed and I trust them with my vehicle wholeheartedly! They make me feel so welcomed and I trust them with my vehicle wholeheartedly! More

Great GMC Team to work with. Sales and Service dept both top notch staffs. Always willing and able to work with customer Sales and Service dept both top notch staffs. Always willing and able to work with customer More

Steve was very friendly and helpful! He took time to answer our questions and was very knowledgeable about the Buick Enclave we bought. He took time to answer our questions and was very knowledgeable about the Buick Enclave we bought. More