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Heritage Honda Bel Air

Fallston, MD

4.9
4,865 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,865 reviews

June 03, 2023

My family came in to the dealership and brought my car in spoke to Tony the advisor over the phone and he was very informative. Feel very comfortable with the service dept More

by kennethlindeman1!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Jun 07, 2023 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 03, 2023

Came into Heritage Honda about a part and spoke to advisor Tony about installation. He was very professional and help me make an educated decision. I will schedule appt when part arrives More

by BishMichael22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony I
Jun 05, 2023 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 02, 2023

The salesman, detailing team and finance team we had was outstanding. The management team, specifically "Max" was a horrific experience, and they were dishonest. Due to the Managment team, I will not come b More

by rwilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dowdy
Jun 09, 2023 -

Heritage Honda Bel Air responded

Thank you for sharing feedback about your visit to Heritage Honda Bel Air. We are glad to hear you had a positive experience with our Sales Department; however, we sincerely apologize for any issues you experienced at our dealership. This is certainly not our way of doing business, as we work hard to maintain a high level of customer satisfaction throughout your entire car-buying experience. Our General Manager, Andrew Miller, has attempted to contact you to discuss your experience in more detail, but has been unsuccessful in reaching you. At your earliest convenience, please contact Andrew directly at andrewmiller@mileone.com or 410.698.0024 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

June 01, 2023

The sales rep Brady was fine, however the sales manager I did not particularly care for. Incredibly arrogant and quite condescending with his tone. I had a check in my pocket ready to do the deal, but once More

by Simdiggy
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brady Townsend
Jun 07, 2023 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. Our goal is to meet then exceed your expectations and are disappointed this did not occur. Our General Manager, Andrew Miller, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Andrew directly at andrewmiller@mileone.com or 410.698.0024 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

June 01, 2023

Richie found us a new car. Good to deal with. I recommend working with him. More

by Keith
Recommend Dealer
Yes
Employees Worked With
Richy Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : André Coleman
Jun 04, 2023 -

Heritage Honda Bel Air responded

Hi Keith, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. Thanks for the recommendation and have an amazing day!

May 31, 2023

Hello I worked with Joe ( sales guy) today with my purchase for a Yukon Denali he got us approved he was extremely wonderful and his customer service was outstanding , he was great to work with I will More

by Monteshabazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Heritage Honda Bel Air responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 28, 2023

He’s awesome! Above and beyond for everything! Kept my son entertained and the car buying experience was amazing! He’s done everything to make sure I am placed i More

by Kspeckman2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : André Coleman
Jun 05, 2023 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

May 27, 2023

Gave amazing help and made us feel very comfortable. Amazing to sit down with and provided a lot of helpful information More

by gabby.sampson
Recommend Dealer
Yes
Employees Worked With
Joseph McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

May 27, 2023

I enjoyed my experience here at Heritage Honda Belair with Richy Fernandez. Takes his job seriously and defies all stereotypes associated with car salesmen. The dealership itself also breaks the mold!!! More

by Valeferra08536
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Shumilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richy Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dowdy
Jun 05, 2023 -

Heritage Honda Bel Air responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2023

Richy was AWESOME. He was very transparent about the car, the price, and when the car would arrive. Super sweet!! I also really enjoyed Steven - worked very well wi More

by Bedwar6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richy Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Heritage Honda Bel Air responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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