Heritage Honda Bel Air

Excellent customer service. All of the staff were easy to work with throughout the entire purchase. All of the staff were easy to work with throughout the entire purchase. More

The best in Maryland, Chrissy Frankos & her crew make my worries disappear with my car. #1 worries disappear with my car. #1 More

Excellent customer service! !! Tony Icenroad was the best!!!! Satisfied Customer/Honda Owner!! Keep up the good work and excellent service. !! Tony Icenroad was the best!!!! Satisfied Customer/Honda Owner!! Keep up the good work and excellent service. More

They were very good and did whatever they could to get me a new car. I would like to add Steven was very kind and patient with us for the 5 hours we were there! a new car. I would like to add Steven was very kind and patient with us for the 5 hours we were there! More

Adam Sadler was very helpful, a great salesmen. He had great insight on vehicles. I had a very pleasant experience. He had great insight on vehicles. I had a very pleasant experience. More

I was greeted as soon as i walked into the dealership. Quickly was given a sales representative, was asked about my wants and needs and soon after i was test driving cars that fit my description! Steven Y Quickly was given a sales representative, was asked about my wants and needs and soon after i was test driving cars that fit my description! Steven Young was particularly helpful and charismatic! More

I had the displeasure of working directly with Chris Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car ne Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car never existed and was replaced with a 2023, raising my payment $110.00 per month. They blamed Honda for changing the car to a 2023 during the production. He even tried to sell me a touring model and an accord (both out of my price range we had already discussed) while I waited months for my car that was never ordered. The General Manger from Heritage FINALLY got involved and basically said it's my problem and it was ME demanding a color choice that was most of the problem. I contacted the executive leaders of North American Honda and they were unresponsive but you need to do this if you are getting mistreated by this dealer. Just Google the corp officers for Honda and then search for their email by name. The Heritage dealerships have some real integrity issues. I would drive further and pick a different dealership if a Heritage sign is hanging outside. In my opinion this a culture within the company that will not put the customer first and will NEVER be your advocate. I even heard how times are tough for them with sales being way down. That too was Honda's fault for not providing then cars to sell. More

They were easy to work with and the process was simple. Had the most inventory of all dealerships we checked. Had the most inventory of all dealerships we checked. More

My sales person was friendly and kept me informed. It was a pleasure to work with him. It was a pleasure to work with him. More

Great attitude ! ! Awesome customer service . Made sure everything worked out smooth. Thank you for all your help. ! Awesome customer service . Made sure everything worked out smooth. Thank you for all your help. More