Heritage Honda Bel Air

Excellent, prompt service received on my 8,000 mile Honda CRV when getting an oil change and tires rotated. CRV when getting an oil change and tires rotated. More

Superb and professional service, I was impressed with their technology to read the car condition and their technicians to recommend the required maintenance. Bravoooooo. their technology to read the car condition and their technicians to recommend the required maintenance. Bravoooooo. More

Had a 930am appt with Eric today to buy a car. Arrived on time only to have Eric tell me that the car had been sold yesterday. Eric did not call, text or email me with that information. I had to make nu on time only to have Eric tell me that the car had been sold yesterday. Eric did not call, text or email me with that information. I had to make numerous daycare arrangements with family and friends to make this appt happen. The inability to communicate is unacceptable behavior in any retail business. The fact that Heritage employs customer facing people who cannot communicate speaks volumes about their lack of commitment to customer satisfaction. UPDATE on 2/9/22: After sending the original review above, I was contacted by Chris Schroeder, General Sales Manager, to further discuss our unsatisfactory experience. Chris was completely understanding and open to discussing what it would take to remedy the situation. We eventually agreed on terms that were mutually beneficial to both parties and we look forward to taking delivery of a new 2022 Odyssey in March. Thank you Chris Schroeder! More

My vehicle was shaking every time I hit the brakes. This dealership was able to fix it. It was a great experience. I was helped by Joe Eff. He was excellent. dealership was able to fix it. It was a great experience. I was helped by Joe Eff. He was excellent. More

I really enjoyed working with Nick he made me feel like family and a part of the Honda community even while I was waiting for my vehicle to be finished family and a part of the Honda community even while I was waiting for my vehicle to be finished More

Straight forward with Honda’s recommendations. Not awkwardly pushy. Plenty of spots to book service. awkwardly pushy. Plenty of spots to book service. More

Can’t say enough good things about the process with Ed. Asked for no nonsense, got no nonsense. Nice dude, even personally installed roof rack cross bars. Helpful, knowledgeable, friendly. Definitely rec Asked for no nonsense, got no nonsense. Nice dude, even personally installed roof rack cross bars. Helpful, knowledgeable, friendly. Definitely recommend doing business with him. More

Tony,in service, excels at his job. He covered our issue under warranty and had our Ridgeline ready on timem under warranty and had our Ridgeline ready on timem More

I bought my car from here, and will continue to receive my maintenance from here. Very friendly atmosphere. When getting service, it's always familiar faces which helps put me at ease. It's always clean an my maintenance from here. Very friendly atmosphere. When getting service, it's always familiar faces which helps put me at ease. It's always clean and coffee is always available 😆 More

We have bought 7cars here in the last 10 years. It started with my who was 16 at the time wanting a used 2 door civic. We have always had great service. No two cars were bought through the same sales started with my who was 16 at the time wanting a used 2 door civic. We have always had great service. No two cars were bought through the same sales person. This is truly a dealership that goes out of their way to help you out. More