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Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
5,008 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 5,008 reviews

December 21, 2021

Service advisor is very professional and service went smoothly without any issues or problem. Excellent service experience. More

by Joliechris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
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December 20, 2021

A+ staff and service. They met and exceeded all my expectations. I would recommend Ed and Heritage Honda Bel Air to any potential Honda buyers. More

by amf87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Shumilo
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduard Svidunovich
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December 16, 2021

Friendly, honest counselor. Kept to the estimate time to get oil change and tires rotated. More

by Mpcumberland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 17, 2021 -

Heritage Honda Bel Air responded

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

December 15, 2021

Chrissy and her service staff always take care of me. My service advisor, Jim McHugh is the best of the best! More

by Peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McHugh
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Dec 16, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 15, 2021

The service department people were very friendly and helpful. The service itself was very prompt and thorough. I would definitely recommend this dealership to others. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service department
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Dec 16, 2021 -

Heritage Honda Bel Air responded

Hi Kathy, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 15, 2021

Brought my car in about the display. Tony and the technician found the problem quickly. I pushed the day/night button by mistake. They alerted me to the issue and got me on my way quickly. Even ran m More

by Ruthie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 16, 2021 -

Heritage Honda Bel Air responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 15, 2021

Everyone was very polite, answered my questions in a very timely manner, and worked hard to earn my business More

by mirrorimage37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Shumilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Winnington, Blaine Dillport
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Dec 16, 2021 -

Heritage Honda Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 14, 2021

The dealership is very efficient and the advisers pay attention to detail. Great communication with clients about their vehicles.. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
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Dec 15, 2021 -

Heritage Honda Bel Air responded

Hi Peter, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 14, 2021

Service department was super busy on a Saturday- I get that. But I wasn't welcomed, when someone finally took care of me I felt like a bother - they tried to upsell me and got an attitude when I declined. More

by Lefin89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont see the person I worked with
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Dec 16, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. When you walk into our dealership, you should feel welcomed and important; we sincerely apologize you did not feel that way. This is certainly not our way of doing business, as we work hard to maintain a high level of customer satisfaction throughout your entire experience. Our Service Manager, Chrissy Frankos, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to further discuss the situation and rectify our missteps. Again, thank you for your time and we hope to hear from you soon.

December 09, 2021

They did thei r work quickly and checked with me first explaining that we probably would need a new battery. Also I didn’t wait long More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 10, 2021 -

Heritage Honda Bel Air responded

Hi Yvonne, thank you for your support! We're happy we could help. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

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