Heritage Honda Bel Air

It is for 3 years I take my car to Belair Heritage Honda It is for 3 years I take my car to Belair Heritage Honda for any problem my car had because of the trust I had in you guys and always been a happy cu It is for 3 years I take my car to Belair Heritage Honda for any problem my car had because of the trust I had in you guys and always been a happy customer, until last Saturday. Last Saturday I showed up for Oil Change, Tire Rotation, and Car key problem, my car key doesn't work the advisor told me it will cost me 100$ for the key to getting fixed and the key needs to be reprogrammed. I did wait for 2 and half hours for my car to get ready. After along waiting, Advisor told me the car has an electrical problem and they could not figure it out and advised me to come back during the week. At this time I thought there won't be any charge for the car key since they were not able to fix it, he gave the bill and there was an 80$ charge for the car key, I asked the guy why you are charging me for the key since still doesn't work, he said key works, I said Ok since Keys working I will pay and paid. I went to my car grabbed the car key and it wasn't working, I told the advisor the key doesn't work, he said yes you have an electrical problem and I asked why should I pay for not fixed problem, He very rudely said well my guys worked on it and you said reprogram the key and we did. I have no idea the key needs to be reprogrammed I just said the key doesn't work and it was he told me the key needs to be reprogrammed. Then very rudely told me to come back during the week kind of he is kicking me out of the shop. It was the first time I was seeing such unprofessional and rudeness in this place and I am so disappointed. Now my question is, Is that how the loyal customer should be treated? Please put yourself in my situation How would you feel if you get treated the same way and get charged for an unsolved problem? More

I just want to Thank Trevin for all his hard work!!! He truly goes above and beyond for his customers!!! Heritage Honda is my dealership of choice always!!! Couldn’t say a bad word about them!!! My son wil truly goes above and beyond for his customers!!! Heritage Honda is my dealership of choice always!!! Couldn’t say a bad word about them!!! My son will always remember this birthday forever!!! Thank you again Trevin you rock!!! More

The visit went extremely smooth for service, and quick. The service rep Mike was very efficient and pleasant. Hope the visits in the future are as good. The service rep Mike was very efficient and pleasant. Hope the visits in the future are as good. More

I just wanted to take a moment to rate my experience with Heritage Honda Bel Air. As you can see I gave them a 5 star rate. The process went smoothly from the start to the end. Our salesman Charles Moore mad Heritage Honda Bel Air. As you can see I gave them a 5 star rate. The process went smoothly from the start to the end. Our salesman Charles Moore made everything easy and detailed. We had a really pleasant experience. More

I purchased 2 Honda CRV’s from Mike Ballard. Professional salesman. I look forward to have Mike assist me with our next purchase. Nick Sloan is my service advisor. He keeps both Honda’s r Professional salesman. I look forward to have Mike assist me with our next purchase. Nick Sloan is my service advisor. He keeps both Honda’s running great. I trust Nick with all my emergency and preventative maintenance. More

In and out. For the most part. Julie just let me know what was needed. Didn’t feel like she was trying to upsell me what was needed. Didn’t feel like she was trying to upsell me More

My wife and I have been Heritage Honda customers for nearly a decade, and we have always been extremely pleased with the professionalism and customer service! We will continue to return because we know nearly a decade, and we have always been extremely pleased with the professionalism and customer service! We will continue to return because we know that we will be treated with fairness and dignity. More

Professional, accommodating, listen to what i wanted and provided me with several options and found the vehicle that met my needs. Paperwork was quick and easy. provided me with several options and found the vehicle that met my needs. Paperwork was quick and easy. More

Always a pleasure. Toni is exceptional! Gets me in and out quickly. He is very informative about my vehicle and my needs. I feel confident that my car is very well taken care of. out quickly. He is very informative about my vehicle and my needs. I feel confident that my car is very well taken care of. More

I bought a Chevy Silverado 2015 after a couple weeks the alternator went bad and they replaced it then after a week the battery started acting up they replaced it without any problems for free alternator went bad and they replaced it then after a week the battery started acting up they replaced it without any problems for free More