Heritage Honda Bel Air

Avoid! An absolute waste of my time. Their tactics turned it into a surprisingly insulting experience. Stan, Chris, and then finally, Noah jerked me around for hours upon hours. They made me wait again an it into a surprisingly insulting experience. Stan, Chris, and then finally, Noah jerked me around for hours upon hours. They made me wait again and again, and then used bait-and-switch tactics to get me excited. Specifically: they [Stan] promised me a specific price range over the phone. He even got off the phone with me to confirm, and then got back to me, so he had an opportunity to go speak with Chris directly. When I returned to the dealership excited for the deal, Chris and Stan told me it was a miscommunication and there's no way they could ever offer me that price. If it truly was a miscommunication between Chris and Stan, that means a horrific level of communication in the dealership. Why would anyone want to shop somewhere where their people can't speak to each other effectively, especially when there's so much money on the table AND it involves you buying a vehicle that you trust to be safe-scary! Also, Stan claimed that the dealer invoice was approx. 3k more than it actually was [I had already done my research so I knew the truth] and neither Chris nor Stan said a word after I then asked to see the invoice, and it was [surprise, surprise] several thousand below what Stan shared. So are their sales associates that uninformed on dealer invoice for popular models and trims, or was I lied to? That's for you to interpret as you consider where to take your business. Stan also lost his temper at one point, unacceptable. Do you want to be yelled at when you're trying to buy a car? I do not. I also want to know who this mysterious 'lot manager' Noah had to call is and why they aren't listed on this site? They never did tell me the lot manager's name either. Noah said the lot manager wasn't 'on site' and they had to make a 'special call' to them to authorize another deal...leaving me sitting there even longer. The 'lot manager' said no to the deal. I wish that everything said that day was videotaped and recorded, and would be covered in a news special on how women are discriminated against at car dealerships, then maybe we can begin to address the issues with this industry. I am so disappointed because this could have been a wonderful experience, but I just left feeling disrespected. Chris and Stan wouldn't even show their faces at the end. At least Noah apologized for the deal falling through AND tried his best to tell Stan to cool his temper tantrum and step away. More

Awesome and a awesome service, no question a raise is well deserved. Im pretty sure you guys know already but I'll still say it anyway, this person is a awesome employee to have and you guys are very luc well deserved. Im pretty sure you guys know already but I'll still say it anyway, this person is a awesome employee to have and you guys are very lucky. More

Ciara was knowledgeable and helpful. The experience of working with her was a real pleasure. This is my second purchase from Heritage Honda Bel Air and I would not hesitate to recommend them to friends an working with her was a real pleasure. This is my second purchase from Heritage Honda Bel Air and I would not hesitate to recommend them to friends and family. More

My Husband & I brought my 2018 CR-V in for an oil change. While we we where waiting we decided to look at the New Passport, Ciara overheard my Husband talking about it and offered her assistance right away! While we we where waiting we decided to look at the New Passport, Ciara overheard my Husband talking about it and offered her assistance right away! She was very friendly, pleasant and awesome to work with! We test drove a lower end Passport & my Husband really liked it so we asked about trading in the CR-V. Ciara said we can definitely work something out, let’s see what we can do. My Husband asked Ciara to see the Passport Elite since it had all the bells & whistles . She brought it up for us to look at & I knew that was My new suv! Since we were repeat customers, everyone went out of their way to work with us. From Ciara to Noah & Michael, everyone made sure that we got the vehicle we wanted! Ciara you rock girl! Not only did you sell me my Passport but you gained a friend in the process! We highly recommend Heritage Honda to anyone looking for a new vehicle! We are customers for life. Thank You everyone for being so amazing to work with , You all were extremely friendly, helpful & compassionate about your customers needs!! That was the most expensive oil change I’ve ever had lol, but I couldn’t be more happy than I am with my new Passport Elite!! The atmosphere at Heritage Honda felt so relaxed this time around. The new management definitely made a difference for the better!! Thank You All so much! Melissa & Harry Rowand More

Charles is amazing! He has helped us buy 2 cars so far and both times were easier than any other car buying experience ive had. I truly appreciate the help he gives us and how he makes sure I get exactly and both times were easier than any other car buying experience ive had. I truly appreciate the help he gives us and how he makes sure I get exactly what I want! I have told all of my friends and family about him, hes definitely a 10+ in my book! More

As always, my experience was fantastic. Chuck was wonderful. He was professional, friendly and took the time to assure me how the work was done. wonderful. He was professional, friendly and took the time to assure me how the work was done. More

Richy Fernandez really listened to my concerns between my 2 choices and gave me great feedback that really helped make my decision easier. My whole experience was rather enjoyable. 2 choices and gave me great feedback that really helped make my decision easier. My whole experience was rather enjoyable. More

Tony was extremely helpful and kind. He bent over backwards to ensure my vehicle was serviced properly. I’ll definitely be calling him for future service needs. backwards to ensure my vehicle was serviced properly. I’ll definitely be calling him for future service needs. More

Fast dependable service. I brought my car in for a oil change and a tire rotation. I thought there might be something wrong with my brakes and ask them to take a look at it. To my surprise there was nothi change and a tire rotation. I thought there might be something wrong with my brakes and ask them to take a look at it. To my surprise there was nothing wrong with my brakes and they told me that my car was in good shape and they recommended nothing else at this time. It’s very nice to know that you can trust the people working on your cars More

The service writer Chuck was very friendly and efficient. He was a pleasure to deal with.Thanks Honda for hiring quality people. I will definitely be back! He was a pleasure to deal with.Thanks Honda for hiring quality people. I will definitely be back! More