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Heritage Honda Bel Air

Fallston, MD

4.9
4,865 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,865 reviews

June 29, 2020

Service provided was excellent, everyone was very professional and very helpful. I would definitely recommend this shop and will be back the next tine my vehicle needs servicing. More

by BForr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Jul 01, 2020 -

Heritage Honda Bel Air responded

Hi Bforr, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

June 28, 2020

The dealership was straight foward told them what I was looking for the price in my budget they made it Happen. Thanks Mr Jacque Brown. More

by Bryant R
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder
Jul 01, 2020 -

Heritage Honda Bel Air responded

Bryant, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

June 26, 2020

During a routine service check I asked them to fix the headlight. They walked me through the multi point inspection and said everything was fixed. However the light was never fixed. More

by P
Recommend Dealer
No
Employees Worked With
Chuck Robbins
Jul 02, 2020 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize your experience was less than positive, as this is not our way of doing business at any of our MileOne stores. We take great pride in providing all customers with honest, reliable and transparent service and are very sorry for any inconvenience. Our Service Manager, Chrissy Frankos, would like to speak with you to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

June 26, 2020

Excellent and quick service in a safe covid-19 environment. My issue was resolved quickly and I was on my way at no cost to me More

by norm
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 29, 2020 -

Heritage Honda Bel Air responded

Norm, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

June 25, 2020

Service was quick and performed with no problems. Staff very professional and took the time to Answer all questions. This review needs at least 25 words. More

by Phocer
Recommend Dealer
Yes
Employees Worked With
Nick in service dept
Jun 26, 2020 -

Heritage Honda Bel Air responded

Phocer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 25, 2020

Courteous service person. Explained all very well. Very good service. Would recommend to family and friends. Cost reasonable. Explained tire wear and rotated tires and did alignment. More

by lsilsby
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Jun 26, 2020 -

Heritage Honda Bel Air responded

Lsilsby, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 25, 2020

My first time here I didn’t know what to do and Scott came right up to help me while everyone else just looked at me . He helped me from that point on . If it wasn’t for him I wouldn’t even come back . H More

by E.S
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Jun 26, 2020 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Jun 26, 2020 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 24, 2020

The dealership is is very efficient. It is easy to make appointments. They tell you expectations in terms of type of care your car needs to length of time waiting to keeping you abreast of the progress. More

by cnelson1958
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
June 23, 2020

Could not appreciate more how quick I'm in and out and "to-the-point" this dealership is. I also like how they present me the options of what I need to do with my vehicle, without shoving it down my throa More

by MikeC1986
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Jun 24, 2020 -

Heritage Honda Bel Air responded

Mikec, thanks for your great review, and for giving our dealership such a high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 23, 2020

Friendly service and pretty quick service. Got what we needed done. Nice new service center that is separate with plenty of seating and clean bathrooms. More

by joe64louis
Recommend Dealer
Yes
Employees Worked With
TONY ICENROAD
Jun 25, 2020 -

Heritage Honda Bel Air responded

Joe, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

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