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Heritage Honda Bel Air
Fallston, MD
4,896 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,896 reviews
August 29, 2019
Go to another Honda dealership! We brought my 2019 odessey in for service and the lack of communication and follow-up was really disgraceful. If my husband and I did not call to foll We brought my 2019 odessey in for service and the lack of communication and follow-up was really disgraceful. If my husband and I did not call to follow up with the service team, my car would likely have never been fixed. I had to call when it first went in and was told hour to hour and a half (it was there from 10am until 3pm), had to call to see if the new entertainment system was in yet (over a week later without a call), and then had to call to see when it would be completed. The incompetence was quite frustrating and if there was a closer dealership, we would go elsewhere. More
by Goldengirl48
Employees Worked With
Scott Cheuvront
August 28, 2019
Car maintenance Maintenance due was handled competently and satisfactorily. Time of wait was reasonable. Technician explained all that was done to my satisfaction. Maintenance due was handled competently and satisfactorily. Time of wait was reasonable. Technician explained all that was done to my satisfaction. Would highly recommend service technician, Brad. More
by Ann
Employees Worked With
Nick Ruth is my POC and Brad was my technician
August 28, 2019
Had my car fixed today Although I was told my repair would not be completed until tomorrow because parts had to be ordered (which was not going to be very convenient), the d Although I was told my repair would not be completed until tomorrow because parts had to be ordered (which was not going to be very convenient), the dealership was able to get the needed parts from another local dealer and completed my repair the very same day. The best part is that it was 100% covered by the warranty. Great day! More
by George3
Employees Worked With
Chuck Robbins
August 27, 2019
service The problem with my car was "diagnosed" quickly and the follow-up appointment was completed in a timely manner. Mr. Boulan was very professional and p The problem with my car was "diagnosed" quickly and the follow-up appointment was completed in a timely manner. Mr. Boulan was very professional and personable. The waiting room was extremely cold. While I realize that the temperature may not be able to be adjusted, it would be helpful if customers were encouraged to bring a sweater or jacket. Looking forward to the new building!! More
by Gigi
Employees Worked With
Michael Boulan
August 24, 2019
Efficient & effective I’m a nightmare customer for any car salesman. I literally went to 4 local Honda dealers in order to work the price of the new passport. I was lu I’m a nightmare customer for any car salesman. I literally went to 4 local Honda dealers in order to work the price of the new passport. I was lucky enough to run into Jacque at Heritage Honda Bel Air. They were able to get me the best price I had found. As well as get me in and out in record time. I recommend Jacque to anyone looking for a car. The finance guys were able to get the deal & rates needed very quickly as well. More
by Bvaldivia9
August 23, 2019
Don’t expect Heritage Honda to return your calls I dropped off my vehicle for a recall issue and asked to have the oil changed and a diagnostic test conducted as the “check engine” light was on. Minu I dropped off my vehicle for a recall issue and asked to have the oil changed and a diagnostic test conducted as the “check engine” light was on. Minutes after leaving the dealership, I called and left a message for the service advisor asking that the additional work be canceled as, in my opinion, it was overpriced. I didn’t receive a call back, so after 45-60 minutes, I called back to make sure the work wasn’t done. I spoke with another service advisor who said the other one was at lunch and would return my call later. I explained the situation to the other person, because I feared the work would be done anyway. Approximately 4.5 hours later, I received a call from the service advisor who said he didn’t have the part for the airbag and needed to keep the vehicle overnight, and he said he’d call me on the following day by 12pm. He also said that he received my messages from earlier, and the additional work was not done. On the following day, I hadn’t received a call from the service advisor, so I left a message for the service manager. That message was never returned. Finally, at 2:54pm, the service advisor called to let me know the recall repair was complete. From needing to call the service center multiple times to discuss a time-sensitive issue, to Heritage Honda not even having the part on site, to leaving a message for the service manager and never getting a call back, my experience was very frustrating, and I will not return. More
by Never Again
August 23, 2019
Service I can't thank Scott C. enough for his excellent service whenever I have to come in. He is always very friendly, helpful and a pleasure to work with. H I can't thank Scott C. enough for his excellent service whenever I have to come in. He is always very friendly, helpful and a pleasure to work with. He always goes the extra mile to explain things in great detail to me in regards to my car. I highly recommend that if you need any service done to see Scott, I know I will. Keep up the great work Scott. More
by Nichole14
Employees Worked With
Scott Cheuvront
August 23, 2019
Awesome Car Dealer Jacque Brown is the best we have ever dealt with! He was kind, helpful, honest, and straightforward. We had a unique situation and he was able to get Jacque Brown is the best we have ever dealt with! He was kind, helpful, honest, and straightforward. We had a unique situation and he was able to get us exactly what we wanted and within our budget. I highly recommend Jacque! More
by Holly813
August 23, 2019
Excellent Service We were greeted upon walking in the door by friendly staff, everyone we spoke to was friendly and knowledgeable. Jacque was the best. He was straight We were greeted upon walking in the door by friendly staff, everyone we spoke to was friendly and knowledgeable. Jacque was the best. He was straight forward, told us what we needed, what was a luxury. At no point did I feel pushed into anything. I didn't feel like I was talking to a salesman. This has been the absolute experience I have ever had purchasing a vehicle. More
by valadimir2003
August 23, 2019
Customer Friendly Dealership Heritage -Bel Air Honda is a car dealership I would return to every time I am thinking about purchasing a new vehicle. I am never pressured by the de Heritage -Bel Air Honda is a car dealership I would return to every time I am thinking about purchasing a new vehicle. I am never pressured by the dealer or management to accept any deals that I feel is not right for me. When I finalize a car deal it feels right for me and my family. This is the way that all car dealers should be. Let Heritage Honda be an example to all of Maryland for the way to treat customers. More
by raronowitz@comcast.net
Employees Worked With
Chris Schroeder, Dennis Mattheu
