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Heritage Honda Bel Air
Fallston, MD
4,896 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,896 reviews
August 11, 2019
Great Experience By far the best car buying experience I've ever had. Jacque and Mike were friendly, professional, and easy going. No pressure whatsoever. They were By far the best car buying experience I've ever had. Jacque and Mike were friendly, professional, and easy going. No pressure whatsoever. They were very knowledgeable of the vehicles, the options, and financing choices. I would and will recommend these guys to anyone looking to buy a new Honda. More
by RichGuerin
August 10, 2019
Service department needs to improve Took my car in for two recalls. The initial day that was scheduled they failed to put on their calendar I had to reschedule a second time. I was told Took my car in for two recalls. The initial day that was scheduled they failed to put on their calendar I had to reschedule a second time. I was told when I rescheduled it would take less than 2 hours. The day I dropped it off I was told it would take 4 hours. I left the car for service and headed home. Before I even got to my house within an hour they were calling to tell me it was done. I was glad to have the car done early, however it was a big inconvenience to have to turn around and go right back to pick up the car. The service department needs to get their act together when scheduling work. More
by Cooler
Employees Worked With
Mike Ballard
August 08, 2019
Another Superior Service Visit! My Honda’s have been coming for service since 1999 to this location because of the superior service here. The folks here are friendly, trustworthy, a My Honda’s have been coming for service since 1999 to this location because of the superior service here. The folks here are friendly, trustworthy, and always keep my Honda’s in tip-top shape. Michael and Christina and the service technicians continued this tradition recently providing excellent service on my Pilot. The service was completed ahead of schedule and for less than expected. This is why the only place that I let service my Honda is Heritage! More
by hortonpat7
August 07, 2019
Communication was lacking I brought my vehicle in because the A/C wasn't as cold as expected. I dropped it off around 8am on 7/31/19. They asked when we would like it back an I brought my vehicle in because the A/C wasn't as cold as expected. I dropped it off around 8am on 7/31/19. They asked when we would like it back and we said 1pm. 1pm came and went before a call that indicated they determined the problem. They ordered the part and it should be at the dealer possibly next morning before they opened. That never happened. I called again at 6pm on 8/2/19 and was told the service advisor was gone and he would have someone call me on 8/3/19. They did and indicated the part was coming from California and it should be there possibly Monday. He advised I could pick up the vehicle and bring it back. We finally received the vehicle back on 8/6/19 - 6 days later. Communication that the part would take multiple days should have been made much earlier. They should have expedited the part at this staged. My expectation was I would get the vehicle back on 8/1/19 at the latest; not told on 8/3/19 it was a long wait time. More
by Mike K
Employees Worked With
Nick
August 05, 2019
Be sure to keep good records using this location. Their near constant construction (going on for YEARS now...) means they are switching their service office back and forth betwee using this location. Their near constant construction (going on for YEARS now...) means they are switching their service office back and forth between buildings. At one point, they tried to tell me I was overdue for a service they had just performed on a previous trip. Luckily, I had my records with me and pointed out their oversight, and that was when they told me some of their records had been lost in the transition. I go to one location for all of my work to AVOID that kind of problem! More
by pick
Employees Worked With
Michael Boulan
August 05, 2019
Very efficient Whenever I come to heritage Honda the service is always done quickly and efficiently. The service associates are knowledgeable and a pleasure to work Whenever I come to heritage Honda the service is always done quickly and efficiently. The service associates are knowledgeable and a pleasure to work with. More
by Hondagirl21
Employees Worked With
Nick Sloan
August 04, 2019
Above and Beyond I took my car in on a very busy Saturday morning. The service rep Nick advised me they would call me in a couple of hours to let me know what the pro I took my car in on a very busy Saturday morning. The service rep Nick advised me they would call me in a couple of hours to let me know what the problem was. Nick not only called back within the time frame he gave me. He also took care of making sure I had transportation to and from the dealership and that I was able to have a car while mines was being serviced. The whole experience was great and the service was excellent. Heritage Honda of Bel-Air gets a 5 star from me. Kimberly E More
by Kimberly E
Employees Worked With
Nick Ruth
August 03, 2019
Very Deceiving Dealership Purchased a used vehicle that only had 12k miles. After a few days realized that they had put an off brand tire on the vehicle without disclosing the Purchased a used vehicle that only had 12k miles. After a few days realized that they had put an off brand tire on the vehicle without disclosing the reason. Also found scratches on the passenger door that weren't noticed when I purchased the vehicle (definitely was covered up and came off after a carwash). When I called back to address the issue with the Sales person and GM, I was told that they are only required to make sure the same size tire is on the vehicle as the other three. They just blew off the comment about the scratches. Poor customer service and crappy attitude, considering this vehicle was over $30k with extremely low mileage. BTW-the tire will cost me over $250 to replace. Typical old-school sales force and management team. This is the 3rd car purchased from the Heritage Group. Mazda RX8 (new), Mazda 6 (slightly used) and this vehicle. Never again!! More
by T_55
Employees Worked With
Andrew Miller, Brian Bluman, Mike Ballard
August 03, 2019
Easy buying experience Sheila made the process of selecting a car easy and thoroughly demonstrated the features of each. There was no pressure to take or add anything I wasn Sheila made the process of selecting a car easy and thoroughly demonstrated the features of each. There was no pressure to take or add anything I wasn’t interested in. More
by CLB
Employees Worked With
Sheila Nesbit
August 03, 2019
Easy to deal with Easy to get what I wanted for my specific needs. Worked with me through everything and was way to understand every piece. Thanks so much! Easy to get what I wanted for my specific needs. Worked with me through everything and was way to understand every piece. Thanks so much! More
by amyershaver
Employees Worked With
Sheila Nesbit
