Heritage Honda Bel Air

Great I wait for service every visit and my vehicle is always completed in a timely manner and everything they’ve done/ things that will eventually need don I wait for service every visit and my vehicle is always completed in a timely manner and everything they’ve done/ things that will eventually need done are always discussed before I leave. Coupons work every time +++ More

Well serviced Chuck Robbins explained me the service details and guided me the following service recommendations and I liked the care he took in explaining . I wil Chuck Robbins explained me the service details and guided me the following service recommendations and I liked the care he took in explaining . I will go again . More

Customer Service Not Important I had to pay a diagnostic fee that was not I was not made aware of in advance. The service tech that was collecting payment could not, or would not, a I had to pay a diagnostic fee that was not I was not made aware of in advance. The service tech that was collecting payment could not, or would not, answer my questions. I then left two phone messages asking to be called about the charge and recommend future services. I never received a phone call back in response to the two messages I left. Being non-responsive showed poor customer service. It’s hard to be a loyal customer with service like this. More

Excellent service Dropped off my Honda Accord for recall service. Vehicle repaired in timely manner. Excellent communication throughout the day. Was advised that my car Dropped off my Honda Accord for recall service. Vehicle repaired in timely manner. Excellent communication throughout the day. Was advised that my car needed some other repairs. Some I knew of and some I did not. Much appreciated Highly recommend! More

Great. Great experience, excellent customer service, friendly environment. Jacque, Scott, and Mike were very helpful in the decision making process. All my Great experience, excellent customer service, friendly environment. Jacque, Scott, and Mike were very helpful in the decision making process. All my questions were answered to satisfaction. More

I got what I wanted with no pressure or hassle. Nate Goggins helped me with my decision to buy a used Honda Accord from Heritage. He was great to work with because he didn’t pressure me. I don’t li Nate Goggins helped me with my decision to buy a used Honda Accord from Heritage. He was great to work with because he didn’t pressure me. I don’t like to be pressured. He was also very respectful and gave me the time and space I needed to decide about buying a car. I would recommend him to anyone who prefers a sales associate who cares about his customer and who will work toward giving you what you want. More

Great customer service We had a roadside emergency and had the car towed. Unfamiliar with the area, we trusted Honda to treat us right. What did we get? Honesty, prompt serv We had a roadside emergency and had the car towed. Unfamiliar with the area, we trusted Honda to treat us right. What did we get? Honesty, prompt service, good deal, and friendly faces, carry on. More

Great experience I had a great experience with at the dealership. I worked with Nick and Scott who were both extremely professional, courteous, and very helpful. They I had a great experience with at the dealership. I worked with Nick and Scott who were both extremely professional, courteous, and very helpful. They answered all my questions. More

Brought my CR-V in for a software update. I was told that software update would take no more than an hour wait instead it was a 1 1/2 hrs.wait. Other than that service was good. I was told that software update would take no more than an hour wait instead it was a 1 1/2 hrs.wait. Other than that service was good. More

Highly recommend Heritage Honda I have owned my Honda Pilot since 2015. I was pleased with the deal I got when I purchased it. I felt my salesman, Chris Shroeder worked with me to I have owned my Honda Pilot since 2015. I was pleased with the deal I got when I purchased it. I felt my salesman, Chris Shroeder worked with me to get a fair price. I was not pressured to make a deal at anytime and he didn't hound me while I took time to make my decision. The people there are pleasant. We wound up buying another Pilot in 2016. We had another great experience with our salesperson Sheila Nesbitt. She provided accurate information about the Pilot. She was friendly and easy to work with. Felt we got a fair deal. I am pleased with my service and recommend Keenan Davis to be your service advisor. He ensures my concerns are addressed and service/repairs done properly and timely, keeps me posted on recommendations and the progress of my service. He is attentive and always gives me discounts where he can. He is polite, professional and customer service oriented. I feel like I am in good hands with him looking out for my Pilot. Lastly, he always takes off the annoying service tag on my keyring before giving my key back! Attention to details is what matters! Mr. Davis gets five stars! More