Heritage Honda Bel Air

First new car Jacque was wonderful to deal with. This is my first new car and we bought the 2018 Honda Odyssey XL. He was so knowledgeable about the vehicle and h Jacque was wonderful to deal with. This is my first new car and we bought the 2018 Honda Odyssey XL. He was so knowledgeable about the vehicle and helped us program everything. I typically dread the car buying process but he made it so easy! More

Very good Nicole was very helpful and advocated for us to get the deal we were hoping for. She was also very knowledgeable and efficient at getting us out the d Nicole was very helpful and advocated for us to get the deal we were hoping for. She was also very knowledgeable and efficient at getting us out the door with our car when we had a cranky toddler who was past her bedtime! More

Excellent service The service department here is wonderful, they didn't overcharge me or try to sell me things I didn't need. Sheila was absolutely the best, and my dau The service department here is wonderful, they didn't overcharge me or try to sell me things I didn't need. Sheila was absolutely the best, and my daughter's car was done quickly and done right. I will be taking my car here from now on, if you need work done, call Sheila, you won't be sorry. Would give 10 stars if I could!!! More

Excellent Customer Service I had the pleasure of working with Nicole. Of all the salespersons I have worked with over the years, Nicole was the best! I did not feel pressured no I had the pleasure of working with Nicole. Of all the salespersons I have worked with over the years, Nicole was the best! I did not feel pressured nor regret my decision. Thanks for a great buying experience. More

Lan Greer and overall buying experience When searching for a vehicle I usually expect professional and kind service, but my experiences are typically average. However, this time was differe When searching for a vehicle I usually expect professional and kind service, but my experiences are typically average. However, this time was different. I have never had a buying experience like I did with Lan Greer at Heritage Honda. I was transferred to her after my original salesman couldn't make our appointment (unexpectedly), and Lan went above and beyond and set the bar for customer service that day. She delivered more than just a new car. She rocked my socks off and I'm not exaggerating (I had to buy new socks). We conversed during idle times and I almost feel like I gained a friend. She's a special lady! All of the staff I dealt with at Heritage was polite, kind and accommodating. I had several months of communication with numerous employees, incl. management, due to unforeseen complications with a recent purchase, and I agree with the reviewer who said that Heritage keeps their promises (even those made by former employees). But above all, I have to give the most xxxxxxto Lan because she stuck with me through an exhausting day and never wavered in her service to me. As long as I buy Honda, I won't go anywhere else but to Lan Greer and Heritage in Bel Air. More

Great Experience My wife and I recently stopped by Bel Air Honda and Mike greeted us upon our arrival. He was able to answer our questions and even went to a neighbori My wife and I recently stopped by Bel Air Honda and Mike greeted us upon our arrival. He was able to answer our questions and even went to a neighboring dealership to get a car that met all our needs. We really appreciated his friendly, laid-back approach versus being overly sales-focused just trying to make a sale, which we've experienced at other dealerships. He was really thorough and great to work with and went above our expectations to get us into our newest Honda! We will continue to go see Mike for our future Hondas. More

Customer service I have bought seven cars from this dealership and have always been more than satisfied Jerry Kalb is the most professional rep I have ever dealt with I have bought seven cars from this dealership and have always been more than satisfied Jerry Kalb is the most professional rep I have ever dealt with He is the only one I will deal with when it comes to my vehicles Number one sales guy More

They keep their promises There was a paperwork issue when I bought the car due to an error by a person who no longer works there. I called the dealership and they went out of There was a paperwork issue when I bought the car due to an error by a person who no longer works there. I called the dealership and they went out of their way to make it right - I don't know the name of the telephone receptionist but she very efficiently went about getting my problem taken care of displaying the type of customer service I value. Highly recommend Bel Air Honda - if you are thinking of purchasing a Honda these people are easy to work with and eager to please. More

2018 Honda Civic si Thanks to Chris Donahoo and the great staff at Heritage Honda Belair, I was able to drive away With not only my first brand new car but a Specific Col Thanks to Chris Donahoo and the great staff at Heritage Honda Belair, I was able to drive away With not only my first brand new car but a Specific Color and body style I was looking for. The staff worked tirelessly with me and met every demand I was looking for which says a lot about there commitment and professionalism. More

Honda Civic Purchasd Purchasing a car here was a pleasure. Very easy and thorough. The dealers i worked with, Chris Donahoo and Noah Lesson were very kind, and helpful. I Purchasing a car here was a pleasure. Very easy and thorough. The dealers i worked with, Chris Donahoo and Noah Lesson were very kind, and helpful. I would come back in the future. More