Heritage Honda Bel Air

My first experience with Rick was when I stopped in one day to get information on Leasing. I left that same day with a Honda CRV. He was a pleasure to work with, very patient and helpful. I never felt p day to get information on Leasing. I left that same day with a Honda CRV. He was a pleasure to work with, very patient and helpful. I never felt pressured. As I was driving by the dealership recently, I spotted a vehicle on the lot that I was interested in buying. I contacted Rick to see if I could trade in my lease and in no time at all he made it happen. The process went very smoothly from start to finish and I was totally pleased with the outcome. More

I live 35 miles away, but it is worth the trip. I bought my 2012 CRV here in December 2011. Everyone in the sales and service departments is friendly. my 2012 CRV here in December 2011. Everyone in the sales and service departments is friendly. More

I enjoyed my purchase experience with Mike Dowdy. He explained everything very well and answered all of my questions. I would recommend Mike to anyone who wants to purchase a car. Thanks explained everything very well and answered all of my questions. I would recommend Mike to anyone who wants to purchase a car. Thanks More

I was interested in viewing the new civic, as I was in the the market for a new 4 dr sedan around the price the average civics were selling. I was not expecting to be so impressed with the modifications the the market for a new 4 dr sedan around the price the average civics were selling. I was not expecting to be so impressed with the modifications from previous years; it had great leg room front and back, but the technology in the civic made it stand out and although there were a bunch of new features, Mike Miller did a great job showing me how easy they were to use. Mike also did a great job pointing out specific features during my test drive, i.e. how the design of the dashboard allowed practically everything you need to worry about while driving to stay in your line of sight or the cool color changing feature allowing one to monitor gas using habits. In my research for a car I also looked to the new Ford Focus, Chevy Cruze, and Hyundai Elantra all of which were outclassed by just the base model of the civic, but car aside the other dealerships I visited were also outclassed. Mike did a great job at reviewing everything in the civic, answered all my questions on the spot (there were many) and made the car buying experience pretty easy. The manager was extremely friendly and over the 5 day course from my test drive to buying the car, the Honda team was not overly aggressive in pursuing my business which can really affect the car buying experience and frankly be quite annoying. This is all in addition to getting the best deal, hands down, out the door on the Honda Civic EX. Even the dreaded period of paperwork signing and working out my payment options was quite fast and easy. Bel Air Honda makes it pretty easy to recommend to those interested in looking at Honda's and I look forward to working with them in the future. More

I wanted to buy a new Honda CVR for a couple of months. What was holding me back was the complete sales process of buying a new car, or should I say the dreaded process. Being there for hours, bickering What was holding me back was the complete sales process of buying a new car, or should I say the dreaded process. Being there for hours, bickering over prices, the sales person going back and forth with the management. However at BelAir Honda I had a wonderful experience. First of all our sales man was awesome, Mike Miller was the best !!!!!! He was helpful, informative,knowledgable, kind and made the sales process a good experience from beginning to end. I would refer anyone who wants to buy a car to Mike Miller and Bel Air Honda !!!!!! Thanks again to Mike MIller Fondly, Pat Smith More

My overall new buying experience is satisfactory. Everything was ok but they didn't give me my car car delivery on same day on time other than that everything was good. And I can recommend this deale Everything was ok but they didn't give me my car car delivery on same day on time other than that everything was good. And I can recommend this dealership to my friend. Thanks. More

Very pleased with dealership - not only for this sale, but for any service visits we've had over the last 2 years. Speaking specifically about this sale - we did not intend to buy a vehicle at that time. but for any service visits we've had over the last 2 years. Speaking specifically about this sale - we did not intend to buy a vehicle at that time. We had brought in our old Honda Odyssey (2001) for service on Dec 24th. We soon discovered that our vehicle needed a lot of safety repairs or needed to be retired. The dealership was very accommodating at allowing us 48 hours to decide what we wanted to do. We decided to replace our Odyssey. Michael Reinsfelder assisted us and he was extremely patient and helpful. He answered all our questions honestly and thoroughly. He worked with us to get the best price for our new Odyssey and did his best to get us out the door as quickly as possible. He was even more than willing to hold onto a pair of prescription sunglasses we had left in the old vehicle until we were able to pick them up. He also followed through with a call to make sure we were happy with the procedure. We were. Our only complaint was how long the financing took. It seemed to take longer than necessary even though we came with a pre-approved loan from our bank. But I would definitely recommend this dealer for purchases and service. More

My Pilot was not repaired when I came to pick up the vehicle. I then had to leave the vehicle over the weekend because my car was not fixed. On that following Monday, I had to call the Service Departm vehicle. I then had to leave the vehicle over the weekend because my car was not fixed. On that following Monday, I had to call the Service Department twice before anyone could tell me that the car would be ready. I made that second call at 3:30 p.m. After paying a $95 diagnostic fee, the service department originally told me that the vehicle was fixed. Not so!!! I was advised by "customer service" that a person from "management" would be contacting me by phone. Not so!!! A week later, I'm still waiting. I bought my car new from this dealership. However after a similar experience this past December and now this incident in March, I doubt that I could ever return to this dealership. They apologize . . . but that's it. I received no satisfaction and was never given timely communications. I had to initiate all contacts. More

This is the 3rd Honda, 2 Pilots and 1 Civic, I have purchased. Rick Tassone is an excellent salesman, and JR Hamilton is also very helpful. The service department personnel also provide quality servic purchased. Rick Tassone is an excellent salesman, and JR Hamilton is also very helpful. The service department personnel also provide quality service. If needed, I would not hesitate to buy another car from this dealership. More

Jim explained required service very well and when service was complete went over the results withe me. I have always felt that Bel Air Honda's service prices are a little inflated. However, the fact that the was complete went over the results withe me. I have always felt that Bel Air Honda's service prices are a little inflated. However, the fact that they do email coupons to customers that help reduce prices is very much appreciated. More