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Heritage Honda Parkville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.9
3,304 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,304 reviews

September 10, 2021

Great great great great great great great great great great great great great great great great great great great great great great great customer service. More

by Abrowntrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
Sep 15, 2021 -

Heritage Honda Parkville responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 04, 2021

Called Robert for replacement tires. Had screw in tire and tire store had no replacement in stock. Honda beat price & in stock. Oil change too. More

by Michael Pollack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gibson, Robert Wiggington
Report | Print
Sep 06, 2021 -

Heritage Honda Parkville responded

Hi Michael, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 04, 2021

Ed Jones was wonderful. He has renewed by faith in Heritage Honda Parkville. He was professional, helpful, and courteous! Thank you, Ed Jones! Marge Penhallegon More

by Mpenhallegon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Report | Print
Sep 06, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ed here at Heritage Honda Parkville! We do hope we can be of assistance in the future. Take care!

September 04, 2021

Dealership used the bait and switch tactics to get me into the dealer and marked the car up by $2500 because they could. Stay away More

by silentrunner
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lou Persico
Report | Print
Sep 10, 2021 -

Heritage Honda Parkville responded

Thank you for sharing feedback about your experience with Heritage Honda Parkville. We sincerely apologize for your less than positive experience and greatly appreciate you taking the time to speak with our General Manager, Mitch Giller, allowing us to address your concerns and work toward a resolution. As discussed, we will continue working to help find the perfect vehicle for you. In the meantime, if you have any additional questions or concerns, please contact Mitch directly at mgiller@mileone.com or 410.663.7273 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continuing to work with you.

Sep 10, 2021 -

silentrunner responded

Thank you for the apology. I have already put a deposit down on a White Accord 2.0t, which I got at invoice without the hassle I had at Heritage. I should have it by mid October. Mitch knows what it would take to turn this around but seeing I haven't heard from him, I am guessing there is nothing else that can be done. Good luck with the Attorney General and Honda Corporate.

September 03, 2021

I went to one dealership and they said they couldn't take me unless I had an appointment.. I called Heritage and set me up with an appointment at 10:20 am the same day. Mind you I was at the other dealership More

by dlacey930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Report | Print
Sep 06, 2021 -

Heritage Honda Parkville responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 02, 2021

Left car for recall service at 7:30. Was not done until 2:00. Was told because I didn’t wait for it they work on other cars first. I understand they didn’t make any money on my service but should have info More

by suekegel
Recommend Dealer
No
Employees Worked With
Don’t remember name
Report | Print
Sep 10, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We sincerely apologize for your extended wait time with our Service Department, as well as the lack of communication regarding the status of your vehicle. This is not our way of doing business at any of our Heritage stores. Our Service Director, Steve Berman, would like to speak with you to further discuss the situation, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to address your concerns and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

September 01, 2021

Mark is the most helpful person I have ever met in a car dealership or garage. Mostly they condescend because I am a woman. He tells me what is wrong, what they will do and an estimate. I have been a custom More

by Marrins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Report | Print
Sep 03, 2021 -

Heritage Honda Parkville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 29, 2021

I came in looking for a cr-v an my man cesar Castillo nailed it an made the whole process easy an fast. If you are looking for someone to help you out, getting you in a car come see Cesar. thanks man More

by sonnyjanowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ford, Cesar Castillo
Report | Print
Aug 31, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! We hope you continue to choose us for all your automotive needs! Take care!

August 27, 2021

I called on a Wednesday and had my car serviced on the following day. Marc Sowder who was my service coordinator was Very friendly and helpful in explaining everything. Only had to wait about an hour for More

by janicecarter720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Report | Print
Aug 31, 2021 -

Heritage Honda Parkville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 25, 2021

Heritage Parkville definitely exceeded my expectations for service. Thanks to Robert W. More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Report | Print
Aug 31, 2021 -

Heritage Honda Parkville responded

Hi Shannon, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

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