Heritage Honda Parkville

I had a great experience working with Kyshawn when purchasing my car. He was personable, professional, and made the entire process smooth and stress-free. What stood out most was his customer service purchasing my car. He was personable, professional, and made the entire process smooth and stress-free. What stood out most was his customer service even after the sale. When I had a minor issue with my vehicle, Kyshawn made sure I was able to get it looked at the same day and followed up to ensure everything was taken care of. It’s clear that he genuinely cares about his customers and wants them to have a positive experience long after they leave the dealership. I really appreciate all of his help and would highly recommend asking for Kyshawn if you’re looking for a new vehicle! More

Great service and location for buyers I got want I actually wanted thanks to Erin natzke no hassle no extra hidden fees I had a price they met as close to it to make us both comfortable great job 👏 I actually wanted thanks to Erin natzke no hassle no extra hidden fees I had a price they met as close to it to make us both comfortable great job 👏 I recommend this dealership More

Erin was so helpful and made it a great experience! Thank you Erin and Herotage! Thank you Erin and Herotage! More

Liars and Frauds. Gave the General Manager a chance to contact me as discussed but that fell flat. Went into this location with my father to buy an 2026 Accord Touri Gave the General Manager a chance to contact me as discussed but that fell flat. Went into this location with my father to buy an 2026 Accord Touring Hybrid May 22nd after a few months of searching. Was introduced to Seth Bagheri to discuss the finer details of the deal when his manager Seth Chadwick was brought over to what I assume to do was 'close' the deal. Not only was I talked down to and belittled with being called 'buddy' and 'pal', but he consistently spoke over me, said he did not care about any research I did on the car, and ultimately ended the conversation with "we are the best you are going to get, if you want to buy a car you have our offer, otherwise I have other customers to attend to". He then went away to sit in his office with glass walls, as if he was invisible. I am not sure what high school bully tactics this man employs to get a deal, but I will not be spoken to like that. After letting him know that at this point I wouldn't take the deal if they GAVE me the car we got up to leave, only to be stopped part way by our original rep of Seth Bagheri with an offer to contact the GM over how we were so rudely treated. Ultimately a deal was struck and due to the hour and upcoming holiday, I would be hitting my bank in the morning to get the loan processed. The paperwork I was given when I left that night was not the correct form needed, so a quick phone call with Mr. Bagheri and the correct form would be emailed to me...but whomever was pulling said paperwork could not get it to me through email. Seth continued to be the hero of the place and scanned the document personally to send to me, but unfortunately the bank had about 30 minutes left open and I could not get the loan completed. That's fine, I could get it done Tuesday first thing and Seth was completely understanding and apologized for a delay he has zero part in. Strangely about an hour later, I got a text message from a new number saying "Its Seth with Heritage Honda" asking if I received the correct form and was able to get the loan. Odd seeing as how him and I have been in contact the whole day. This mystery man spent a good while pressuring me into financing through them, and ultimately threating to sell the car if I didn't not come and do so. I questioned who I was speaking with and only then did Sam Sarris reveal himself as the one I've been speaking with. I was then gas lit with "no one claimed to be anyone" as if he started the text with his name. But that's the beauty of text messages, they are forever. I cannot recommend these liars and frauds any less. The only thanks I will give them is driving me to another dealership that cares. I will be contacting MileOne Autogroup as well for this treatment. Bullying, Threatening, and Lying to customers is NOT a business model they would approve of I am sure. More

Erin was great, fair, super attentive and concerned about my satisfaction! I highly recommend her!!! my satisfaction! I highly recommend her!!! More

I recently purchased a Honda online. The entire process was incredibly easy and straightforward. From browsing the selection to finalizing my purchase, everything went smoothly. The entire process was incredibly easy and straightforward. From browsing the selection to finalizing my purchase, everything went smoothly. More

Thank you to finance manager Haroon, I’ve bought multiple cars here and he always takes care of me and gets me the best deal and is the man! He works hard! Also, thanks to Erin for being exceptional, detaile cars here and he always takes care of me and gets me the best deal and is the man! He works hard! Also, thanks to Erin for being exceptional, detailed , kind and talented and beautiful More

It’s a clean organized place, the people here are nice and don’t make it seem like they are trying to scam you or rush you and don’t make it seem like they are trying to scam you or rush you More

They put my daughter’s life in danger when they accepted payment after brake service and returned her keys at closing time. The car had non functioning brakes at that point and the shop had closed leaving h payment after brake service and returned her keys at closing time. The car had non functioning brakes at that point and the shop had closed leaving her stranded 100 miles from home at 7:00 at night. She had to arrange a place to stay and her friend had to miss a day of work the following day due to being stranded. They never once attempted to make this right and I feel taken advantage of and RIPPED OFF. More

Very efficient got me with a vehicle I Enjoy. I highly recommend shopping from Heritage Honda on Joppa rd in Parkville. I highly recommend shopping from Heritage Honda on Joppa rd in Parkville. More