Heritage Honda Parkville

Experience was fine. All people were helpful and I felt like I received the deal I was after. Erin was down to earth and helpful and Russ was really helpful. Very good ex All people were helpful and I felt like I received the deal I was after. Erin was down to earth and helpful and Russ was really helpful. Very good experience. More

Erin Natzke was a pleasure to work with. I'm glad to recommend this dealership to people in the Baltimore area! I'm glad to recommend this dealership to people in the Baltimore area! More

Dallas was awesome. I bought a Car from him in 2021, and i have never felt taken care of anywhere else. He called me back on time, he was always ready for me during appo I bought a Car from him in 2021, and i have never felt taken care of anywhere else. He called me back on time, he was always ready for me during appointments, and he was honest with me, which is very rare nowadays in sales. More

Kyshawn Cherie was very helpful. I returned for the second time this year and the service was very efficient and friendly. Highly recommend. Clean facility. I returned for the second time this year and the service was very efficient and friendly. Highly recommend. Clean facility. More

Kyshawn Cherie was awesome he made us feel comfortable like we was family I really appreciate him ,Thanks again for the experience like we was family I really appreciate him ,Thanks again for the experience More

Bought my car from Trai. He was excellent in every way, worked with me, and provided everything that made me feel good about the sale. He was excellent in every way, worked with me, and provided everything that made me feel good about the sale. More

Came for and ended buying vehicle. Kyshawn assisted me and made this a smooth process. Didn’t pressure me but made me feel comfortable to purchase, highly recommended! Kyshawn assisted me and made this a smooth process. Didn’t pressure me but made me feel comfortable to purchase, highly recommended! More

I had the pleasure of working with Kyshawn today for the second time, and once again he helped me purchase my forever car. As always, he was professional, polite, knowledgeable, and made the entire process second time, and once again he helped me purchase my forever car. As always, he was professional, polite, knowledgeable, and made the entire process smooth and stress-free. He went above and beyond to make sure everything was taken care of. Thank you again, Kyshawn! You are truly the best. I will definitely be recommending you to all of my family and friends who are looking to purchase a vehicle. More

My most recent interaction with Heritage Honda of Parkville in July 2026 was pleasant during a frustrating time. I had called the service number to schedule service. Unknowingly the call center direc Parkville in July 2026 was pleasant during a frustrating time. I had called the service number to schedule service. Unknowingly the call center directed my call to an unmonitored voicemail. I decided to just drive to the dealership after a couple of weeks with no response. I was greeted by Ed a service representative. I explained to him what was going on with my car and how I tried to schedule service. He immediately apologized for the confusion from the call center and insured me that he would share my issue with the service manager. Ed schedule my service and informed me of the process. He stayed in constant communication during my service repair. When Ed was off he notified me of being off and insured me his coworker Ashlyn would keep me informed on the progress of my vehicle. Ashlyn was just as courteous and informative as Ed. I even had the pleasure of speaking with Steve the service director briefly and he was aware of my issue with the call center. I was impressed that Ed really shared my issue with a manager. Steve also apologized and shared that they were working with the call center to avoid customer's calls from not being received properly. Once Ed returned the following day he reached out with updates. I never felt like I was being passed around. This type of professionalism across different staff members during one service is sadly rare. I am greatly appreciative of the continued high level of customer service I've received from Heritage Honda of Parkville since purchasing my vehicle in February 2026. I am definitely glad I chose to purchase from them. Thanks Mileone Parkville team! Kind regards, Brandi C. More

I had a great experience at Heritage Honda from start to finish. Ryan provided exceptional customer service throughout the entire process. He was knowledgeable, friendly, and professional, taking the time t finish. Ryan provided exceptional customer service throughout the entire process. He was knowledgeable, friendly, and professional, taking the time to explain everything clearly and even helping me shop for insurance. Ryan knew the vehicle I was purchasing inside and out, including all of its features and specifications. While I was waiting at the dealership, he made sure I was comfortable and kept me informed every step of the way. He was attentive, personable, and genuinely cared about making the experience as smooth as possible. Most importantly, Ryan worked hard to make sure I got the best deal possible. I truly appreciated his honesty, patience, and dedication. If you’re looking for a stress-free car-buying experience, I highly recommend asking for Ryan at Heritage Honda! More