Heritage Honda Parkville

Great service I took my truck in for service today 6/17/19. Garrett was my service rep. He's very professional and knowledgeable about the products for my Honda Pil I took my truck in for service today 6/17/19. Garrett was my service rep. He's very professional and knowledgeable about the products for my Honda Pilot. I trust his opinion about recommended service. Thus far I have had no issues or complaints against the Parkville,MD Honda. I purchased my vehicle at this location as well. Yes, I highly recommend Parkville service center and Mr. Garrett as well. 🙂 More

Service usually good, this time mistakes The service department is always responsive and pleasant. My Honda is still under warranty and we purchased a care plan as well. This time 3 tires had The service department is always responsive and pleasant. My Honda is still under warranty and we purchased a care plan as well. This time 3 tires had to be replaced and when they drove it around to me at pickup time the assistant fortunately noticed a wobble and discovered lug nuts loose. After they corrected that tire I asked them to check than others and they were all loose. The manager took the car back again and made sure they were all tightened. It drove beautifully for the 300 mile drive up north and back that my 19 yo took it on. One can imagine my relief that it was not discovered on the highway. More

Great service Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. Spoke with Mark and explain that oil light was coming and he immediately said he would have my car looked over. Very pleasant and courteous. More

Long Time Customer I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Hon I’ve been taking my cars here for the past ten years. There are always friendly, knowledgeable staff and fast service! Customer for life, thanks Honda! More

Happy Customer Very pleased. Mr. Mark was very professional and helpful. His timing was very on point and accurate. I was very pleased to have him as a service repre Very pleased. Mr. Mark was very professional and helpful. His timing was very on point and accurate. I was very pleased to have him as a service representative More

My dead battery Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were p Mark Sowder was courteous and understanding of my problem. The car was taken back immediately even though I came in without an appointment. We were pleased with our service and have used Heritage in the past. More

Keeping your word I am as shrewd as shrewd can be. And so when it came to buying my dream car, I had to make sure I did all the work. I researched for days and week abo I am as shrewd as shrewd can be. And so when it came to buying my dream car, I had to make sure I did all the work. I researched for days and week about car models, engines, trims, warranties and resale value. I made sure I consulted every dealer in the MD/Baltimore area. But none of them came close to Kenneth Davis, a true man of his words. A veteran with amazing stories to keep the car search And testing a fun affair. He also fights for you. And you can be sure that he won’t lie to you More

Awesome service! Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. Everyone was I meet today was kind and considerate which made me feel you guys are really trying to put your customers first. Thank you. More

Good. Tim Hardiek was exceptional... Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad repres Tim Hardiek was exceptional and very professional. However my immediate interaction withDora was not so good. Very rude and unprofessional. Bad representation of Honda.. As I was waiting for a tech to come to my car to get check mileage and all, Dora asked me if I was getting air because I was beneath the sign that said air. I answered her no. She asked if I had an appointment, I said yes- it was for 1:00. At this time it was approximately 1:30. Granted I was about 10 mins past my appointment time. She responds, “well you sure are early”. I said to myself, xxx. Is this lady crazy. Does she not know that was uncalled for and nonetheless UNPROFESSIONAL... This is not her establishment where she can address CUSTOMERS with disrespect. She needs training. Language of caring, a list of the do’s and do nots when conducting business for a multi million dollar establishment as Honda. Poor representation of Honda Parkville. Meanwhile Tim was on point.. he was knowledgeable of everything I needed, and explained what was required for my current mileage. Temperament and professionalism was outstanding.. I couldn’t have had a better experience. Too bad I didn’t think to give him a tip- not even sure if tips are excepted. I’ll be sure to inquire @ my next service appointment. Thank you. More

Honda Civic hatchback Helpful staff and super dedicated to your happiness. Gary went out of his way to get the exact color and model of car we wanted and didn’t push us or Helpful staff and super dedicated to your happiness. Gary went out of his way to get the exact color and model of car we wanted and didn’t push us or make us feel pressured which made the car buying experience wonderful. More