Heritage Honda Parkville

Good experience Gary was a pleasure to work with, buying process was easy. Bought a civic, was able to get color I wanted in a manual transmission. Gary was a pleasure to work with, buying process was easy. Bought a civic, was able to get color I wanted in a manual transmission. More

A good experience Gave me a good deal on a very clean car inside and out. Let me check it out with my mechanic. There were a few things that the vehicle would need in t Gave me a good deal on a very clean car inside and out. Let me check it out with my mechanic. There were a few things that the vehicle would need in the future, nothing major. They gave me two of them for my mechanic to install, not the third because they did not agree with mechanic that the tires needed replaced right away, but did lower the price by $150. Was pleased with the car and the salesperson called me three times afterward to make sure I was pleased with purchase. More

I'd rather be at the dentist Husband dragged me into the dealership,(I would rather have been at the dentist) requesting a certain person. That person was on vacation so this fel Husband dragged me into the dealership,(I would rather have been at the dentist) requesting a certain person. That person was on vacation so this fellow, Rob Jacobson introduced himself saying he would be glad to help us. Rob asked what vehicle in we were interested in, showed us a brochure, asking what exterior color we would like. He was very patient as we were discussing exterior/interior colors. Jim and I settled on those choices and Rob said they had one at that dealership and he would have it "brought up". With that, prior to going on a short road trip with Jim at the wheel, Rob explained the many features and off we went. We were impressed with the quietness and smoothness of the vehicle. During our visit, Rob was concerned that we were comfortable bringing water, etc. Rob's strengths are his personality, his honesty, a good listener and easy communicator and obviously enjoys people and his job. When you leave, you leave with a new friend. More

Service Was able to make an appointment on line and get in and out on a Monday. The service advisor Garrett was great and knowledgeable. Will be bringing my c Was able to make an appointment on line and get in and out on a Monday. The service advisor Garrett was great and knowledgeable. Will be bringing my car here from now on.. More

Great Car Buying Experience! It was a great car buying experience! Rob Jacobson was an amazing sales person, informative, knowledgeable and patient. I must say, it was one of my b It was a great car buying experience! Rob Jacobson was an amazing sales person, informative, knowledgeable and patient. I must say, it was one of my best new car buying experiences, easy and pressure free. I would highly recommend Rob Jacobson and this dealership to anyone looking to buy a car. More

two car sales Rick had called me from an internet inquire, I told him I was on my way to the dealership and he se me up with an appointment at 11am. I arrived early Rick had called me from an internet inquire, I told him I was on my way to the dealership and he se me up with an appointment at 11am. I arrived early and he started helping me out as I had already done my survey xxx to which cars we were looking for. He was great to work with and I look forward to working with him again. More

Great Expericne After going to multiple dealerships, we were so happy with our experience at Heritage Honda. We purchased a 2018 CR-V from Joe Nagel. He was great a After going to multiple dealerships, we were so happy with our experience at Heritage Honda. We purchased a 2018 CR-V from Joe Nagel. He was great about teaching us the features of the car, while also getting us in and out very efficiently. We would highly recommend him! More

Had a great experience at honda hreitage Joe negal was are sales guy .Great to work with We bought two cars from him.in the last two years It was a wonderful experience!!!And got a great dea Joe negal was are sales guy .Great to work with We bought two cars from him.in the last two years It was a wonderful experience!!!And got a great deal. Thank You Joe. More

Knowledgeable and Professional I purchased a 2018 CRV. Lou made my car buying experience a wonderful experience and since have continued to check up to make sure I'm satisfied and p I purchased a 2018 CRV. Lou made my car buying experience a wonderful experience and since have continued to check up to make sure I'm satisfied and pleased with my purchased. Lou even scheduled my first oil change and everything went smoothly. Thanks so much! More

Service could be better. I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I comin I purchased a car from this dealership and i also purchased the ultimate pageage of there extended warranty. Upon my dad (who’s a doctor) and I coming in to purchase the car, they were very friendly. Of course because we were buying a car. It actually took a lot longer than we expected it to take. We got to the dealership around 11AM and didn’t get out with my car until after 5pm. so it was a lengthy visit. I was told to bring my car back and drop it off the next Monday to have Auto Armour and LoJack installed in my vehicle and they would give me a loaner car. when i went back the next on Monday without my dad is when i experienced a major difference in the service that i received. There were so many issues that it’s entirely too much to address them all. However, here’s a few. I was told that my car would be done by the end of the day. Here it is a whole day later and they still have my car. Not one person even gave a courtesy call to inform me that my car would be there overnight. I drive for work and this is a lot of money that i losing out on because of this dealership. Yes they gave my a loaner, however my employer insures my specific vehicle not a loaner. So I’m unable to work until i get my car back. This is day two of me having this car and still not one phone call from anyone. I’ve already attempted to call over 5 times this morning but the voicemail is all that answers. The loaner they gave me wreaked of an HORRIBLE smell that was totally unacceptable and nor was it vacuumed or clean. I then asked are there any other loaners. I was directed to Tim in sales. I ask Tim about another loaner and he literally touches his desk phone and a folder that he definitely didn’t open or even looked at and turns right around and tells me no. Tim didn’t even attempt to check. I was standing in his office door watching him the entire time. Nevertheless, based on my experience with this dealership ship i would not recommend this dealership at all. I will definitely leave a follow up review once i get my car back. More