Heritage Honda Parkville

I ended up not purchasing a car from this Honda dealer, but the pricing and customer service were really great. Gary was informed about the cars he was selling. This is surprisingly not that common. I w but the pricing and customer service were really great. Gary was informed about the cars he was selling. This is surprisingly not that common. I would recommend him and this dealership to anyone looking for a Honda. More

It was a pleasure doing business with Heritage Honda. Mok Bsaiso could not have been more helpful. We were expecting many hours of negotiation and paperwork so were pleasantly surprised when we were in Mok Bsaiso could not have been more helpful. We were expecting many hours of negotiation and paperwork so were pleasantly surprised when we were in and out within two and a half hours. We would definitely recommend Heritage Honda and Mok to anyone. More

In relocating to Baltimore from a city where I didn't have a car, I decided it made sense to buy from a Baltimore dealer; which meant taking Greyhound to Baltimore to pick up the new car. Jimmy checked have a car, I decided it made sense to buy from a Baltimore dealer; which meant taking Greyhound to Baltimore to pick up the new car. Jimmy checked in with me by cell about ten minutes before we arrived in Baltimore; then picked me up at the bus station and took me to Heritage, where my car was in view and ready to go when we pulled into the lot. The car was exactly what I had asked for with no surprises -- even better looking than the on-line pics! I had about an hour and a half of time available before I needed to drive away in the new car and get to an appointment with my real estate broker (otherwise I might end up sleeping in the car!). Seth was very efficient yet thorough in his explanation of gap insurance coverage and other considerations that went along with the financing. This was a lot to cover in a short time, but he still managed to make recommendations for where a 30-something might want to hang out in Baltimore... and also made some really helpful comments about my new employer, which until then I had not had any candid comments on from anyone in the community. It was evident that these guys were well-supported by others on the team, too. Right down to the young guy, whose name I never knew, who in NASCAR pit crew fashion, made sure I had a plate on the back while I shook hands with Jimmy and sped away. About 45 seconds later, as I was merging into traffic on I-695, I realized I had no idea if I had any fuel to get to my next appointment (or even the next exit, for that matter!)... it took about 1/2 mile further to figure out the gauge was reading full instead of empty (so full, in fact, I couldn't tell if I was seeing the end of the marker or the background of the gauge). This made a great impression! So I'm off and running, and really appreciate the help from these guys! As for price, the quote was much better than I expected, for exactly the features I wanted in the car. Good deal! More

I started by researching car on internet. Once I found what I wanted, I put in a request to two different dealerships for an internet price. Hal Neat at Heritage provided the complete price, nothing hidd what I wanted, I put in a request to two different dealerships for an internet price. Hal Neat at Heritage provided the complete price, nothing hidden - very upfront and honest. Another dealership in Falston would NOT provide a bottom line price, no matter how many times I asked. It was all a game to them. Games don't sell cars. Once I came to Heritage and spoke with Hal - he put me in touch with Keith Kirn who was gracious enough to allow me to change my mind, argue price, change my mind again and he was never less than completely professional and friendly and patient! To top it off - I changed my mind AGAIN the day I was to pick up the car, and Hal and Keith cared for getting me everything I needed to put me in the car that I wanted. Additionally Keith was very thorough in showing me the car with a test drive, and a complete review of all working bells and whistles inside and out. Before I left - we reviewed highlights in the manual and I feel completely confident about the car I purchased. I am absolutely thrilled with what I thought was going to be a long and back-and-forth experience and it wasn't anything other than pleasant - and I am in the car I want, at a price that I consider reasonable. Being a single female - many sales people have attempted to take complete financial advantage of me but never, ever did I get that feeling at Heritage. Again, I couldn't be happier. More

We had a great experience with Heritage Honda. Danny knew what we were looking for and called us everytime they got something on the used lot that he thought we would like. That saved us alot of time a knew what we were looking for and called us everytime they got something on the used lot that he thought we would like. That saved us alot of time and we really appreciated it. Jim was great - very helpful with the initial paperwork and took his time explaining the numbers (trade, taxes, etc). The financing part with Seth was quick, smooth and hastle free. Everyone was great to work with. More

Very friendly staff, couldn't be happier! best dealership in MD. James took great cae in placing me in the right vehicle, and once i decided to buy Jared was such a good help in financing he has offered to h in MD. James took great cae in placing me in the right vehicle, and once i decided to buy Jared was such a good help in financing he has offered to help with any issues i will have. The service and honesty of heritage honda is beyond reproach, and i would recomend them to anyone! More

The experience I had from the dealership was great . My wife and I were happily surprised by the smooth transaction from the time we started evaluating the quotes over the internet to the time we finalized wife and I were happily surprised by the smooth transaction from the time we started evaluating the quotes over the internet to the time we finalized the contract.The people we delt with were reasonable and friendly . No shady transactions nor shady fees. Right up our alley. Are even considering a second car from there. Highly recommended. More

For 2 years, I had courted the idea of getting a New Honda CRV. Today (January 7, 2010) was a change in direction for me. I bought my 2001 Honda Civic LX (New) from Heritage 9 years ago. I knew they wer Honda CRV. Today (January 7, 2010) was a change in direction for me. I bought my 2001 Honda Civic LX (New) from Heritage 9 years ago. I knew they were reputable and that my car was always dependable. But, my civic began to give me little fits on its 9th year. So, I took off of work and bought a new car at Heritage Honda in Parkville, MD. Bill Gretes was in charge of the sale and he was amazingly honest and fast. We test drove a new 2010 CRV right off the bat. It was a great feeling and a very secure decision, large in part to Bill Gretes. Actually, I had my eye on the last 2009 CRV in the showroom, so I chose that model instead. He gave me quotes on both with the 2009 being a better deal. Jared Weisfeld was in charge of setting up the lien. He was amazingly fast and friendly as well. I received a lot of insight on everything I would be purchasing from them both. Honestly, I came in prepared with all my information (title, insurance card, etc.), good credit, and a trade in (my civic was well kept). If you do all these things right, then you should never have any issues from Heritage Honda. Thank You Jerry Fader and my family wishes you all well! Sincerely, Robert More

On Sat 12/05/09 my son, 23 mo old grddau, and I traveled to Heritage Honda in the snow! It was a nasty day. My son had his heart set on a CR-V. We were greeted by Bill Gretes- his kind and easygong persona to Heritage Honda in the snow! It was a nasty day. My son had his heart set on a CR-V. We were greeted by Bill Gretes- his kind and easygong personality won us over immediately. Even though my grddau was determined to be rowdy- Bill's customer service didn't fade. His patience proved to be award winning as well as the finance person that day (Jarrett). Both of them found the best deal for us. They gave us a wealth of information. We were impressed with the fact that they were willing to find the vehicle color interior/exterior that we desired and didn't try to force a vehicle already on the lot. We couldn't believe that in 3 days they found the vehicle and on Wed 12/9/09 with the help of Bill and Mike(fin) we had the best car buying experience anyone could ask for. I will and have recommended Heritage Honda to several people that have commented on our new purchase. Thanks again, Freda More