Heritage Honda Parkville

Reliable I've been coming here since my purchase in 2010, and have always had efficient service. Staff is friendly, no issues with the work done. I've been coming here since my purchase in 2010, and have always had efficient service. Staff is friendly, no issues with the work done. More

The Way It Should Be When I decided to get my 2015 CR-V, it really was a no-brainer to return to Heritage. I purchased a Civic in 2009, and for the next 6 years all my se When I decided to get my 2015 CR-V, it really was a no-brainer to return to Heritage. I purchased a Civic in 2009, and for the next 6 years all my service needs were identified and completed in a professional and expeditious manner. Its important for me to have confidence in a service team and it's work; The last thing I want to worry about is if a repair was done correctly on the Eve of a long trip. Choosing the 2015 CR-V revealed a more complex and expensive vehicle. My trim/ color combination was not in stock and somewhat difficult to locate. After some searching, "MY" CR-V was found somewhere in PA, and the process began. My Salesperson, Tim Roberts could not have been a better pick for me. From answering my endless questions to addressing any concerns and rolling with the seemingly constant mind-changing I went through while choosing my accessories and options, Tim exhibited a level of patience seldom seen these days. Also, as a current CR-V owner, he shared many of the finer points the vehicle has to offer, which made the time pass by enjoyably and just re-enforced my reasons for choosing the CR-V. This review would not be complete if I didn't mention the great job Finance did in working to secure me a great rate, as well as the team responsible for installing all the extras I ordered. I know I made the right choice in choosing the CR-V, and working with Heritage Honda. I'll be Back. More

Totally Satisfied Customer In 2013 I purchased a Honda Pilot from Honda Heritage. The customer service was incredible and the employees were very friendly. I have been extreme In 2013 I purchased a Honda Pilot from Honda Heritage. The customer service was incredible and the employees were very friendly. I have been extremely happy with my decision to purchase a Honda Pilot. Since then, I have returned every 5000 miles to get my oil changes and "check-ups." I have found that the prices are cheaper and the overall quality of work is wonderful. The employees really understand their customers and want to work with them to ensure satisfaction. One person I really want to thank is Barry Wawrzyniak. You made a very long week end with a smile! :) More

Repeat Customer I purchased my Honda CRV from Heritage Honda Parkville. This is my second car purchase from this dealership. I get all of my service done at this lo I purchased my Honda CRV from Heritage Honda Parkville. This is my second car purchase from this dealership. I get all of my service done at this location and am ALWAYS pleased. The service people are so nice. They get you in as quickly as possible, keep you updated as the work is being done and NEVER do things that aren't necessary. The young lady that works at the cashier window is exceptional too. I love that they give a military discount too! The gentlemen that work there also always mention that they are appreciative of my family's military service. Just those little extras that make going there a great experience! I will definitely continue getting my service at this location and anticipate purchasing my next car from them as well. More

Very positive experience I recently bought a 2015 Honda CRV touring model from Heritage Honda. I'm not an easy person to please and at the time of my purchase this model (in I recently bought a 2015 Honda CRV touring model from Heritage Honda. I'm not an easy person to please and at the time of my purchase this model (in the color I wanted) was hard to find. I spoke with salespeople at several dealerships in the area, but Jamie Caslin stood out with his willingness to go the extra mile to find my car and work with me on price. He and the other staff at the dealership made this the most enjoyable car-shopping (and buying) experience I've ever had. They were attentive, responsive, and prompt. Even the mechanics who installed a few extras I had purchased were personable (actual smiles on their faces!!). More importantly, they were fast. I never felt pressured by Jamie to buy anything, got what felt like were frank and honest answers to my questions, and left comfortable with my decision and excited about my new car. More

Love my new car! Went in to possibly lease/or buy a new Honda Accord. My husband found a beautiful 2014 car on the showroom floor. Dealership held the car with a dep Went in to possibly lease/or buy a new Honda Accord. My husband found a beautiful 2014 car on the showroom floor. Dealership held the car with a deposit while my & husband and I worked out the financial details. Rob, our salesperson, was responsive, attentive and got what I asked for my trade and great price on my Accord. Answered all my questions and went the extra mile when needed. Dealership and Rob called me the next day to check on the car. This car is a "sweet ride". Thank you Hertiage for making it happen. More

Always great service You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience i You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience is always the best. Rob Peters was my service advisor. He is always down to earth and treats you like he knew you for years. My name is Tim Smith and I'm a Heritage guy. More

Brand new car I was set on buying a used car from another dealership because I thought that's all that I could afford. I came to heritage honda just to see what the I was set on buying a used car from another dealership because I thought that's all that I could afford. I came to heritage honda just to see what they had. I found a car that I truly loved and wanted but was way outside my price range. The sales manager Tony Grant went out of his was to help me with the car. He called to discuss it with me since I could not come into the dealership due to work. We were able to come to an agreement over the phone and get all the papers sent over to my credit union. Without Tony Grant I would have never bought my car. I recommend him to anyone looking for a new or used car. More

Stay away from this dealership Bought a used 2010 corolla 2 yrs ago from this dealership never again.Trying to trade it in for newer vehicle so I took it to Carmax. .The appraisal i Bought a used 2010 corolla 2 yrs ago from this dealership never again.Trying to trade it in for newer vehicle so I took it to Carmax. .The appraisal indicated the vehicle was involve in some kind of accident although not reported to car-fax. Paint job was done on the doors and front fender so the value of the vehicle has depreciated even further.These dishonest car dealers must have known this but choose not to tell me.People stay away from this dealership they are only interested in getting their cars off their lot regardless to who gets screwed. Believe me I was a victim. More