Heritage Honda Parkville

I was stranded in Parkville on my way to New York from Frederick, MD. As I was coming up rt 95 my 2002 Civic started losing power. I pulled off and called Heritage since they were near by. Erin Lober answ Frederick, MD. As I was coming up rt 95 my 2002 Civic started losing power. I pulled off and called Heritage since they were near by. Erin Lober answered the phone at about 4:30pm and gave me directions. She advised me that the service department closed at 5pm. I got there about 5pm.. I explained my predicament and she went to service manager Steve ( I didn't get his last name). Steve found Dave Ernest (tech) and Dave said he would stay and take a look at the car. In about 40 minutes the vehicle was repaired and Erin had me on my way. All three of these wonderful caring professional employees went out of there way to keep me from being stranded. I was treated like family. Thank you, Mark Woods More

Robert was extremely knowledgable and friendly. He knew all the features of my new vehicle. He provided me with a wide range of colors for me to choose from. He compared my old vehicle with my new vehicl all the features of my new vehicle. He provided me with a wide range of colors for me to choose from. He compared my old vehicle with my new vehicle. I was pleased with the service that he provided. More

They saw a problem in a car we were ready to buy and found body problems in the car. They said they couldn't sell the car. However, they were willing to give us a excellent deal on a newer car. They cou found body problems in the car. They said they couldn't sell the car. However, they were willing to give us a excellent deal on a newer car. They could have sold us the car and let us worry about it. More

Eric did a great job from start to finish. I would consult with him again on a vehicle purchase and would recommend him to a friend. Cheers, Paul consult with him again on a vehicle purchase and would recommend him to a friend. Cheers, Paul More

We have purchased 2 Hondas from Mr. Myers because he is both knowledgeable and friendly. It was a very pleasant experience and we would highly recommend this dealership to others. both knowledgeable and friendly. It was a very pleasant experience and we would highly recommend this dealership to others. More

Friendly greating no pressure very knowledgeable about the new CRV.Took there time in answering all my wife's and my questions We had pretty much had settled on a KIA but are very happy with our new CRV the new CRV.Took there time in answering all my wife's and my questions We had pretty much had settled on a KIA but are very happy with our new CRV. The professionalism the salesman showed us was the difference between buying the KIA as plannedand or Changing our minds to the CRV. We think we ended up with the best deal all around. Dan & Alicia MC Bride More

I inquired about a 2007 Nissan Quest on January 12,1012. I called to check if it was available and was asked to come in and have a look. When I arrived I was pleasantly greeted by Mok,He was never pushy or I called to check if it was available and was asked to come in and have a look. When I arrived I was pleasantly greeted by Mok,He was never pushy or clingy, he let us look at the vehicle and ask questions.I returned later that day to hold it for me and I was so excited to finalize the sale on January 13,2012. Seth the financial consult was very pleasant and easy to deal with.He and Mok worked very hard to get us this vehicle that we so badly wanted.Heritage Honda has a pleasant,friendly,family feel,I have never felt this comfortable in a dealership before, usually you feel like you are being watched or followed at other places,but this was never the case at Heritage.I would definitely buy another vehicle from Parkville Heritage Honda.It was such a great experience , thanks so much to Mok and Seth for such a great experience buying this Van!! Woohhooo so happy. More

Entering any dealership, the first thing you think of is Entering any dealership, the first thing you think of is a pushy, smug, arrogant and overly aggressive salesman. This was not the case at Heritage. O Entering any dealership, the first thing you think of is a pushy, smug, arrogant and overly aggressive salesman. This was not the case at Heritage. On Sunday, January 8, 2012, I visitied their lot. On the lot was a sleek, preppy, economical and intelligent 2008 Honda Accord 2DR Coupe. Metalic in color and gorgeous on the inside. I instantly fell in love. This car, like my 1993 Accord SE Coupe, spoke to me. It said, "Visit this dealership again, and I will be yours!" Thus, on Monday night, January 9, 2012, I called Heritage and was connected to Meylin. She asked me what I was looking for in car, what type of payment I can afford and give her a day to work it our for me. On Tuesday, January 10, 2012, Meylin called me and suggested that I return to Heritage. True to her word, I got the car that I wanted at the monthly rate I could afford and a warranty!!! Not to mention a decent finance rate especially with the type of credit I posess. Gosh, I never thought that this could happen. I went to Nationwide Nissan. Bad move! Nationwide would not look into assisting me the way Meylin of Heritage Honda did. Thank you Meylin and thank you Heritage for having a dealership that respects the needs of the customer. More

It is no wonder why Ken Davis has been selling cars at Heritage Honda (Parkville) for 14 years. He is really good at it! My boyfriend recommended Ken after a service visit for his Honda civic. During th Heritage Honda (Parkville) for 14 years. He is really good at it! My boyfriend recommended Ken after a service visit for his Honda civic. During the wait, in the high table/chair area, he observed how Ken interacted with prospective customers and with his fellow co-workers. He seemed like a "good guy" according to my boyfriend. He acquired a business card from Ken, knowing we'd be in the market for a new Honda in the near future. So the time came, we needed a vehicle. Our research was done and we stopped by to see Ken. We wanted to see what a large Honda dealer could offer. They did not disappoint, lots of options, even so close to the end of the year! We knew exactly what we wanted. Ken listened to our needs and told us what was available. He was engaging, likeable, enthusiastic, sincere and honest. When it came down to talking numbers, I feel, it was in our favor. We had gone on-line prior to that visit, to get an internet price quote and selected Heritage as one our dealers. Heritage honored their quoted internet price. They also offered us an awesome trade-in value for an older VW-Passat. We were pleasantly surprised. In addition, Honda offered terrific financing options that we took advantage of, way better than our credit union! On a personal level, Ken shared some stories about his children and wife. We swapped stories about good eating joints & pet/vet clinics in the Mt. Washington area. It was a pleasant experience. Also, Mike Kopper (financing) was professional and knowledgeable. Learning of his mechanical background makes him an excellent person for that position. I feel fully-covered, adding a few of the options available, including GAP coverage. After the sale, Ken took time to thoroughly show me the vehicle, since I will be driving it primarily. He got in the CR-V with me and went over the details of the dash. He taught me how to fold the back seats; he helped me with tricks of the seat belts and showed me the extras regarding the wheels, including the special unlocking tool. He was really helpful and that was really nice of him. Buying a car is a very BIG purchase, one that I even prayed about! I feel that we were in good hands, throughout the entire process. I intend to share our positive experience with others. Overall, I am a VERY SATISFIED customer and I thank you for making it easier on me, as a consumer. I know my boyfriend will be back to see Ken when he needs to replace his Honda civic. We are now an official Honda family and proud! More