Heritage Honda Parkville

Robb Peters = Disgusting Customer Service I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peter I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peters twice, and both times he has been rude and unpleasant and displays the worst disposition. If he doesn’t like interacting with customers, maybe you should move him to a place where he doesn’t have to. I am not going to stop coming to Honda Heritage because of him, but I am not going to give him a third chance to act like a petulant child either. FYI i purchased my current car from the car dealer and has been coming in for service approximately every 6 weeks. My latest visit was on April 21, 2014 and around 1:00p.m. More

My husband and I had the best possible experience purchasing our new Honda Odyssey at Heritage Honda in Parkville. Reggie Snowden was friendly, extremely informative and helpful, and easy to talk to. purchasing our new Honda Odyssey at Heritage Honda in Parkville. Reggie Snowden was friendly, extremely informative and helpful, and easy to talk to. He made us feel at home the minute we walked into the dealership. He is the best car salesperson we have ever worked with. If you are looking for a new car and need to know the best place to go, look no further than Heritage Honda. Look for Reggie as soon as you can. He is the best!!!!! More

Car was brought in to see why heater was blowing cold air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a $47 part that had nothing to do with cold and hot air, confirmed by another mechanic, and they wanted to charge us $371 for replacing it! Luckily we declined. The existing part was easily checked and works. They also left the hot/ cold cable disconnected and left the engine prop bar laying on the engine. On a previous service repair for an oil change, they drove over 2 screws and didn't even notice or didn't care, they were obvious to us even before pulling out of the parking space. They patched both tires, but offered nothing but an apology. Another previous service repair was to have Bluetooth installed on both of our Hondas. And on both of our cars, they left wires dangling under the driver side dash, and other wires pushing against very sharp edges. When we brought the cars back, they refused to fix it even though they recommended not driving it until someone else fixed it. Another service visit was just after buying an new Honda from them and our gas-cap door was not closing properly. It looked like they used a crude tool, like a screw driver, to try to fix the door, and they bent and scratched it. Unbelievable! We have purchased 5 Hondas from Heritage over the past 12 years. We have gone to them for every service visit on these Honda's. But we will never be going back to Heritage Honda for ANYTHING! There is nothing they can say or do, short of changing ownership and management, to change our minds at this point. Enough is enough, and we feel like fools for not going somewhere else for our Honda service needs sooner. More

Mark Strine was simply amazing. I never expected a car purchase to be such an enjoyable process. He was helpful, friendly, easy to talk to, straight-forward, gave me information I didn't know to ask and r purchase to be such an enjoyable process. He was helpful, friendly, easy to talk to, straight-forward, gave me information I didn't know to ask and really made the whole experience easy and enjoyable. More

CUSTOMER SERVICE WAS EXCELLENT ,DEAL WAS GREAT , LOVE EVERY THING ABOUT IT. discounts was awesome,salesman was patient. and everyone was very professional not pushy. EVERY THING ABOUT IT. discounts was awesome,salesman was patient. and everyone was very professional not pushy. More

Found the vehicle we wanted. Secured it for us. Gave us a fair price on the trade-in. Made the paper work easy and fast. Good instructions on how to use the car. Promised to be helpful in the future if a fair price on the trade-in. Made the paper work easy and fast. Good instructions on how to use the car. Promised to be helpful in the future if needed. More

I had high expectations that honda would apply higher service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually requi service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually required. After a few oil changes ,they will suggest that you have a great deal of extra services done. Practically every time i went they were suggesting hundreds of dollars of service. Last visit i found out that my original tires were worn out at just 32000 miles and i followed their recommend maintence schedule. They suggested i purchase tires for 880 dollars that i eventually bought for 675 at another place. I blame myself of trusting any dealership. Also,i repeadtly asked for explanations and they weren t responsive about that either. More

I dread buying a car because of high pressure sales but I was pleasantly surprised this time. I dealt with Mok and it was an absolutely great experience. No high pressure sales, pleasant, well-informed, tru was pleasantly surprised this time. I dealt with Mok and it was an absolutely great experience. No high pressure sales, pleasant, well-informed, truly made the buying process as good as it can get. Everyone I dealt with has been extremely pleasant to work with! Thank you so much......Linda More