Heritage Honda Parkville

This is my second car purchase from Mile One and I have to say, each time has been an incredible buying experience! Mok and Mary are a great sales team and I will definitely be back to purchase my third ve to say, each time has been an incredible buying experience! Mok and Mary are a great sales team and I will definitely be back to purchase my third vehicle with them when the time is right! Thanks to everyone at Heritage Honda in Parkville for a great car-buying experience! More

Heritage Honda Customer Complaint I am writing this Heritage Honda Customer Complaint I am writing this letter to express my disappointment and concerns with how Heritage Honda treats its customers. Heritage Honda Customer Complaint I am writing this letter to express my disappointment and concerns with how Heritage Honda treats its customers. My Name is Heather and I have been a customer of Heritage Honda for 8 years along with my husband. We have purchased two vehicles from Heritage. These two vehicles along with two additional Honda cars we have owned have had routine maintenance performed at Heritage over the past 8 years. However, I have never been treated with such a lack of respect and professionalism from any company I have ever dealt with then from Heritage Honda on my recent trip for a routine oil change on September 9, 2011. Service advisor Mr. Adam Araujo confronted me upon arrival. I informed Adam that I wanted an oil change and I wanted to use my Heritage Honda Rewards Punch Card for the free oil change that was due. The rules of the oil change punch card are simple. Every time an oil change was paid for, one punch was placed on the card. Once a certain number of oil changes (or punches) were complete, a free oil change was awarded. I asked if this oil change included a multipoint inspection, he said yes. I could sense Adam did not want to honor this free oil change. Adam recorded the VIN and took my key. Adam then inspected the car and started making random claims of additional services my car “required”. He briefly glanced at the tire treads and said I needed a tire rotation because they were pretty worn down. He appeared to be mentally unstable and very confrontational all of a sudden. I mentioned that I was only here for the oil change and multipoint inspection at this time. He said “take your car back to where you bought your tires and have them rotate them.” He also said I needed an alignment. He stated “your car is probably shaking while you’re driving.” Adam became extremely argumentative and I calmly told him it doesn’t shake and steers just fine. This hostility he had toward me was completely unnecessary and unwarranted. We then walked over to his desk. He then accessed my vehicles prior maintenance history at Heritage on their internal database system. He noticed all of the recommend maintenance tasks from my last visit. He mentioned all of the prior tasks that I should have completed. He also stated several maintenance tasks I should have completed due to the amount of miles on my car. I’m fully aware of Honda’s routine maintenance inspections that are recommended. He asked if I had the prior list of recommended tasks completed. I told him my husband takes care of all car maintenance issues. I told him that my husband took the car somewhere to have several items completed, but I didn’t know what tasks my husband had all completed at this time. Adam then asked, “Where did your husband take the car because he didn’t get it done here?” I told him one of the places I know my husband has gone for services in the past. He then said very loudly and rudely “What, aren’t we good enough?” I was surprised by this horrific and unprofessional outburst towards me and probably other Heritage customers. He then stated “I don’t know if I can give you a free oil change.” Then he said, “I don’t know how you even could have gotten this.” All the time acting very harsh and defensive to the point of making me feel extremely uncomfortable with his lack of professionalism. He continued to state that with this particular vehicle I haven’t been at Heritage enough times to earn this. I told him this is due to the fact that my husband and I have earned this punch card free oil change with several other vehicles that we have brought to Heritage over the past 8 years. I told him we recently sold an old vehicle and that I only took that car to Heritage for all general maintenance. He did not want to listen to me and was very argumentative. He said he couldn’t prove this because he didn’t have the VIN of my old vehicle and couldn’t access any records except for my current vehicle. He then said, “If I give you the free oil change, and they don’t think that you earned it, then I will have to pay for it out of my pocket. And I don’t want to pay for your oil change.” He put the paperwork together and told me to sign the bottom of the papers. I then asked, “Will I get a free oil change?” He said, “Well, I don’t know yet.” I told him I was not going to sign the paperwork if I wasn’t getting the free oil change. I told him I will go someplace else otherwise because I spent a lot of money at Heritage on previous oil changes, buying 2 cars there, and I earned the free oil change. He then said he had to talk to his manager. He then left for several minutes while I waited. He came back and stated “you can have your free oil change, but even she doesn’t know how you got it.” Referring to my free oil change. He stated this very aggressively with no respect for me. I told him how upset I was with this issue because of all the previous visits to Heritage for several different vehicles and the fact they were looking at only the current vehicle. With a very agitated and aggressive attitude he then said, “you got your free oil change, you should be happy now.” I told him this wasn’t the point, the point is that I earned this because of all the other vehicles I have brought here and he shouldn’t be going off of one VIN. He then stared at me and didn’t say anything for an extended period of time as if trying to belittle me. I then said, “well, I guess I’ll go wait in the lobby now.” He had no response. While I was waiting in the lobby for my oil change I called my husband to discuss my very unpleasant experience. I wanted to discuss my car’s maintenance history tasked completed and what Adam said needed to be completed. My husband is a mechanical engineer with automotive repair experience. One of items Adam mention was the requirement for a tire rotation and alignment. My husband said our tires had plenty of tread life remaining, and the wear patterns were OK due to a recent tire rotation. He also said there was no need for an alignment since the car steered perfectly straight on lever terrain. This proved Adam was making up unnecessary repairs needed. This was later confirmed by Honda’s technicians on their service paperwork. After about an hour, Adam called my name to pick up my car. He then quickly stated everything looked good. He then mentioned that the tires were in good shape. He put my key on my key ring and that was the end of my horrible Heritage Honda visit. I never thought I would be treated so poorly by anyone or any company. For a representative of Heritage Honda to disrespect and belittle me this way was very disappointing. I have never been treated so poorly before by anyone, ever. I don’t know why Mr. Adam Araujo was so unprofessional. I wonder if he treats all of his customers at Heritage Honda with this lack of professionalism. It concerns me even more that a company like Heritage Honda would hire a person like this. This position is the first encounter a prospective customer has with the service department. This is the “face” of the company for customer service. I would imagine that Heritage would want their best employees to be in this position. Unfortunately this isn’t the case. I have been treated better by the technicians than how Adam treated me. Heritage Honda has done a great disservice in having Adam as the “face” of their service department. I am so displeased with this experience, that my husband and I will no longer take any vehicles to Heritage Honda for service. My husband and I will no longer purchase any vehicles from Heritage Honda either. We have also been alerting friends and family that have gone to Heritage Honda in the past, to go elsewhere due to this experience. A company’s reputation is everything. We will find another automotive repair shop and dealership that pledges to serve its customers with respect and professionalism. We are done dealing with such an unprofessional and disrespectful company. Heather Baltimore, MD More

Myelin was very friendly and knowledgeable. I felt an immediate rapport with her. She looked up, on a print out, the car I was looking for. She found one and I said I was interested in seeing it. We w immediate rapport with her. She looked up, on a print out, the car I was looking for. She found one and I said I was interested in seeing it. We went straight to that car and it was the one I purchased. A previous Honda dealer had me walking all over their lot looking at car after car I was not interested in, in the rain! Anyway, she knew what I could spend, spoke with the manager and came back with an acceptable price for me. Mike really "knows his stuff" and was able to explain everything to me in easily understood terms. He was also very friendly and knowledgeable. They were both a delight to work with. More

I would highly recommend Mile One Heritage and dealing with Ray Mclaughlin. Ray was very patient with us and he worked very hard to make sure we were happy with our sale. We felt like Ray always made us with Ray Mclaughlin. Ray was very patient with us and he worked very hard to make sure we were happy with our sale. We felt like Ray always made us feel comfortable with any issues that arose that could have been a problem and was on our side to help us get through the process. Ray was also great helping us with some issues after the sale. He was very responsive and happy to help us. More

Bill was clueless about the vehicle. Was extremely slow on the computer. He might be a veteran with 18 years but he has his old ways in negotiating and needs to learn that we are in the computer internet e on the computer. He might be a veteran with 18 years but he has his old ways in negotiating and needs to learn that we are in the computer internet era. I know what you paid for the vehicle. Don't show me a competitors marked up car above MSRP with every option accessories installed. PLEASE. That might work with some rookie buyers. We ended purchasing from Heritage because they did match the best trade in and the new car from 10 dealers in the area so I will give them that. Never spent time on the vehicle with us. Purchased and sent us on our way. Can't wait when Honda calls me for the review and evaluation you are not getting a 5 Bill. When we were negotiating with price all he would show me is the difference it was all hidden. I got upset with them how they are hidding costs. He snapped back. Show me the breakdown. Time to retire and let the young bucks step in. More

The staff at Heritage Honda - Parkville is exceptional. The outside lot and showroom are clean and it helped out my experience on my purchase a great deal. Would I recommend? Absolutely. The price of what The outside lot and showroom are clean and it helped out my experience on my purchase a great deal. Would I recommend? Absolutely. The price of what I was offered was the lowest of any other dealer that I received. Mark Strine was my sales guy. He was very knowledgeable and friendly. If I had the $$$, I would go straight to him with another purchase. His manager, Eric Dyckman responded to my initial phone/email inquiries with top professionalism. Lastly, a high five to Mr. Michael Kopper who handled the financing part of the deal. Overall, a A+ score for the team at this dealership. More

Gary is extremely friendly and listened to what I wanted. Then he made me an offer I couldn't refuse. I haven't stopped smiling since I bought my Honda Civic Sedan 2012. Seth gave me the price that I was loo Then he made me an offer I couldn't refuse. I haven't stopped smiling since I bought my Honda Civic Sedan 2012. Seth gave me the price that I was looking and the options to make a good decision. I love my new Civic and this is the second car I bought from Gary. I will definitely recommend Heritage Honda and Gary to all my friends and family. Thank you Gary and Seth. Sincerely Yours, Robin Acker More

We purchased a new Honda Pilot from Heritage and had a very good experiance. Dan Alban was very professional and not pushy. Dan did what he said he would do. The buying process was smooth. I would very good experiance. Dan Alban was very professional and not pushy. Dan did what he said he would do. The buying process was smooth. I would highly recommend Dan and could not have been happier. He didn't waste my time with price games. I spent 3 days haggling with another dealer just to get to a fair price. We had been looking at Pilot's for about 6 months and had dealt with several sales people. Dan was a breath of fresh air. It was simple process and without the drama and dishonest tricks and games that are usual to buying a car. Everything went well and is the way buying a car should be. More

Bill Gretes was a very nice guy, polite and quite knowledgeable about the car that I was looking to purchase. I would highly recommend Bill Gretes and Heritage Honda to anyone I knew that was looking knowledgeable about the car that I was looking to purchase. I would highly recommend Bill Gretes and Heritage Honda to anyone I knew that was looking for a new Honda vehicle. More

why i rated this way is because i have never had such a good expirience like this before. all details were taken care of right away. Everybody was so polite being that i am a female and doing this by m good expirience like this before. all details were taken care of right away. Everybody was so polite being that i am a female and doing this by myself i really knew they were taking good care of me thank you More