Heritage Honda Parkville

My wife and I weren't quite sure what to expect when we entered Heritage Honda-Parkville at the end of March 2011 to look at CR-Vs, as we didn't have much experience with dealerships and had never before p entered Heritage Honda-Parkville at the end of March 2011 to look at CR-Vs, as we didn't have much experience with dealerships and had never before purchased a brand-new vehicle. We had seen this dealership's internet quote and figured that maybe they would work with us so that we wouldn't have to blow our budget out of whack. Well, NOT TO WORRY! As soon as we arrived, we were introduced to Bill Gretes, an affable, straight-shooting gentleman who is truly a credit to the auto industry (at least, the "auto dealing" section of it, anyway). He took us on a test run of a beautiful black CR-V SE; we were extremely enamored with this vehicle and told Mr. Gretes something along the lines of "we love this car--it does a good job of selling itself!" Mr. Gretes then attentively listened to us as we described our budgetary situation and subsequently worked very hard to attempt to meet our needs while ensuring that it would be a fair deal for his dealership. Although we couldn't collectively come up with a suitable agreement by the end of the day, Mr. Gretes politely let us know that he wished to keep negotiations going, and we felt encouraged as we left the dealership. Unfortunately, Mr. Gretes fell very ill and was unable to report to work for a few days, although he continued negotiating with us over the phone as best he could. Mr. Gretes well understood that we were anxious to make a deal, so he very kindly referred us to one of his associates, Keith Kirn, as he did not wish to hold us up. I thanked Mr. Gretes for being so courteous to us and felt disappointed that we would not be completing the deal with him. Luckily, we found out very quickly that Keith Kirn is a man who is cut from the same cloth as Mr. Gretes: a kind, intelligent professional who treated us with nothing but respect. After some more negotiating with Mr. Kirn and another very funny and professional gentleman whose name I unfortunately can't recall, the CR-V was ours. At any rate, I would highly recommend this dealership to anyone looking to buy a Honda--one of the finest automobile manufacturers in the world. EVERYONE was fantastic, including the secretary and a young man from finance who arranged the payment plan. More

Very much enjoyed buying my Odyssey from Ken Davis. He was friendly without being pushy and I appreciated his soft-spoken manner. The whole process was quick and much easier and easy-going than other car was friendly without being pushy and I appreciated his soft-spoken manner. The whole process was quick and much easier and easy-going than other car-buying experiences....NOT one of those long drawn-out processes that take forever. And to my surprise....I left with a full tank of gas! Highly recommended. More

I was shopping for a more fuel efficient replacement for my Subaru Forrester - which is a fine vehicle but gets lousy fuel economy. I needed a commuter car. I had driven a VW Golf TDI - nice car but unco my Subaru Forrester - which is a fine vehicle but gets lousy fuel economy. I needed a commuter car. I had driven a VW Golf TDI - nice car but uncomfortable to drive - and a Mini - again a nice car, but awfully pricey. I was just about to bite the bullet and buy the Mini - but since I couldn't get a close to the trade I wanted from Mini of Baltimore County and was having a tough time wrapping my head around the bottom line on the Mini - I thought I would go drive a Fit. Yeah - I know - totaly different car - until you compare them side by side and you find that a Fit and Base Mini are remarkably similiar in performance. Ray McLaughlin at Heritage was great. There was CRZ on the lot that I thought looked great - so we drove that and the Fit. The CRZ gets trashed on the Consumer Reports web site - but I think the reviewer doesn't understand Hybrids. The CRZ is great. The CRZ drives and handles well, while getting great gas mileage Heritage gave me a good price on my trade-in. Ray made the deal easy. The F&I guy was good as well. All in a great shopping experience and I am happy to be driving my CRZ! More

I was skeptical about the number of dealers that I met with and very few were willing to help me out of being flipped $5k on a fairly new car (2009 Pathfinder). I even called other Honda dealers in the a with and very few were willing to help me out of being flipped $5k on a fairly new car (2009 Pathfinder). I even called other Honda dealers in the area, and even with a 750+ FICO score (and my own financing), no one seemed very interested in helping me. I knew that I wanted a Pilot, but I didn't think that Honda sales reps had a very good reputation for being helpful as it was. My situation didn't help matters. I took a shot in the dark and called Heritage Honda Parkville to see what they thought of my situation. I couldn't have had better luck. I spoke with Mark Strine, and he not only gave me solutions, but he also provided wonderful advice regarding leasing options that I hardly even considered. I thought leasing was only available on base model vehicles, not realizing that the model I wanted was also available for lease. I got my 2011 Honda Pilot EX-L, and my wife and I couldn't be happier. The staff even took the time to entertain my 1 year old as he crawled all over the dealership while I took care of paperwork. Mark even held our little boy as we were trying to figure out how to install a carseat. I couldn't have asked for better service. I'll be back to Heritage Honda Parkville for sure. Honda has a loyal customer because of the service that I received. More

My experience at Heritage Honda was a very efficient, smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary had no problem working with me to get what I wanted. He was honest, easy going and not trying to pressure me into something I didn't want. I would recommend him to anyone. More

This is the 12th car we've purchased with this dealership and keep coming back because of Bill Gretes. He has us sold 11 of our 12 cars. Honda's are reliable cars and for the past 25 years we have always loo and keep coming back because of Bill Gretes. He has us sold 11 of our 12 cars. Honda's are reliable cars and for the past 25 years we have always looked to these automobiles. Bill ensures that we are getting the best treatment and is attentive to our needs without being pushy or phony. More

My husband and I have bought 3 cars from this dealership. We have a 04 Element, 05 Civic and recently purchased an 11 Accord. We bought are first 2 cars from Seth Bond...he is now the Finance Manager, and We have a 04 Element, 05 Civic and recently purchased an 11 Accord. We bought are first 2 cars from Seth Bond...he is now the Finance Manager, and our Accord was purchased from Mok Bsaiso last month. Both Seth and Mok are exceptionally professional, honest, helpful, friendly and they know their Hondas! That's the main reason we keep coming back to this particular dealership. Whenever I am in for service, they are like "family," always going out of their way to make you feel welcome. Although we live in Timonium, Maryland, we also ALWAYS use this dealership for serving our vehicles...even though the Towson Service Center is much closer to our home. Mark Sowder in Service is also a very exceptional individual. I feel that he is honest and helpful with his suggestions. We have recommended this dealership to several people. In fact my step-daughter and her boyfriend both brought pre-owned Certified vehicles here - a Civic and an Accord within the past two (2) years. I would highly recommend Heritage Honda Parkville to anyone, and when the time does come, I will definitely be buying my next vehicle here! Heritage Honda should be proud to have such exceptional employees such as Seth Bond, Mok Bsaiso and Mark Sowder. More

My experience at Heritage Honda was pleasant and smooth from start to finish. I knew the car I wanted to buy when I went in but wanted to test drive it. This test driving went very smoothly and served th from start to finish. I knew the car I wanted to buy when I went in but wanted to test drive it. This test driving went very smoothly and served the purpose. I liked very much the salesman assigned to me, Dan Alban; he was ever professional and pleasant. He looked up my email correspondence with the manager from January which I wasn't sure if we would refer to or not. I had an idea of Manufacturer's recommended sale price from the Heritage website so I knew the ballpark of what the car would cost. Dan was very helpful all along the line, answered my questions, explained things, demonstrated aspects of the car, was patient and courteous. On Saturday I put a deposit on the car and on Wednesday I picked up the car. The dealership treated me well throughout and I was able to leave my old car at Heritage for pickup by The Maryland School for the Blind. I highly recommend and commend Heritage Honda, generally, and Daniel Alban, in particular. More

I had a great experience overall. Everyone was plesented. Rob Jones help me with all my needs in pricing the the car. I am enjoying my used car. Rob Jones did a outstanding job and he went over the top. Help Rob Jones help me with all my needs in pricing the the car. I am enjoying my used car. Rob Jones did a outstanding job and he went over the top. Helping me find the car that meet my needs. Great job. More

I found Keith Kirn, Seth Bond and all of the people at Honda Heritage to be a pleasure. They were helpful, informative and I felt as if they put my needs first. I would definitely recommend Honda Herita Honda Heritage to be a pleasure. They were helpful, informative and I felt as if they put my needs first. I would definitely recommend Honda Heritage to any of my friends and plan to continue to do my business there in the future. More