Heritage Honda Parkville - Service Center

The service department at Heritage Honda Parkville has been responsible, reliable, and relatable. I had the unfortunate chance of receiving a faulty oil filter during an oil change. Although the experienc been responsible, reliable, and relatable. I had the unfortunate chance of receiving a faulty oil filter during an oil change. Although the experience of receiving the oil change was great, roughly 4-5 days after my oil change, my car stopped on the side of the road. I had it towed to another car service shop to get a second opinion on the cause of my engine stopping. It was found that my engine was “dry”, meaning there was no oil left. Confused and frustrated since I recently received an oil change at Heritage Honda Parkville, I called the Heritage Honda Parkville service desk to discuss this situation. Mr. Steve Berman, the service director, had my car towed from the other car service shop to Heritage Honda Parkville to investigate the situation further. Mr. Berman was transparent, relatable to the customer (me), and had great communication. He kept me updated throughout the entire process. He advocated on my behalf to American Honda Corporation and took full responsibility for the faulty oil filter that caused my engine failure. The Heritage Honda Parkville team found a refurbished engine and replaced my engine with it. Also, during the long process, Heritage Honda Parkville provided me with a rental car for transportation. Since receiving my car back from Heritage Honda Parkville, it has been driving great! More

Service was performed on my car and the experience was superb. Service advisor, Francis Green was amazing, knowledgeable and was attentive to my concerns. Excellent customer service! superb. Service advisor, Francis Green was amazing, knowledgeable and was attentive to my concerns. Excellent customer service! More

Easy to schedule appointment. Work done on timely manner. Customer service very good Liked the video text that was sent explaining what was needed Work done on timely manner. Customer service very good Liked the video text that was sent explaining what was needed More

Great service department, Tina Wilhelm was solid with her guidance of the service to my vehicle. guidance of the service to my vehicle. More

I recently received service at Honda Parkville and I wish to share my experience. Francis was a delight to work with and went above and beyond to assist. I was in and out without a hassle. Thanks Franci wish to share my experience. Francis was a delight to work with and went above and beyond to assist. I was in and out without a hassle. Thanks Francis! More

Took my car for repairs. I requested a shuttle service with my service advisor Christina. I was told that the shuttle person would come to the waiting area to get the passe I requested a shuttle service with my service advisor Christina. I was told that the shuttle person would come to the waiting area to get the passengers. I had to speak to the advisor because it had been almost 2 hours since I requested the service. She told me she would see if another driver was available, I went back to the waiting area too because she didn't come to get me. Once again I spoke with Ms. Christina and she told me that the shuttle was going to be back in 10 minutes. The shuttle came back 20 minutes later. I told Ms. Christina that I needed a shuttle service when my car was ready. She told me she was going to arrange it. The next morning I had to call back because she didn't call me to let me know when I was going to be picked up. She told me that the shuttle was going to be back to the dealer in 10 minutes and that I was going to get a call when he was on the way to pick me up. Well, the shuttle guy called when he was in front of my house. I'm grateful for the shuttle service but I think is very disrespectful to be misleading. Also, the time that it took to get a shuttle to get me back to my destination is unacceptable. The key to avoiding this situation is to be truthful. More

This ia a very reliable dealership. The associates are very helpful and friendly. I’m satisfied with my new car. The associates are very helpful and friendly. I’m satisfied with my new car. More

My family's experience with Heritage Honda has been outstanding, having purchased four cars from them. They have consistently provided excellent sales and service, with Steve Berman, the Service Manage outstanding, having purchased four cars from them. They have consistently provided excellent sales and service, with Steve Berman, the Service Manager and his staff, resolving any repair concerns promptly and satisfactorily. Definitely 🌟🌟🌟🌟🌟 service. More

My vehicle was serviced at this location and it was an amazing experience. Francis went above and beyond to address my concerns thoroughly. He made my experience worth while. amazing experience. Francis went above and beyond to address my concerns thoroughly. He made my experience worth while. More

Lauren was my service advisor. Awesome service. Thanks Lauren !!!!!! I will definitely be back !!!! For sure. Awesome service. Thanks Lauren !!!!!! I will definitely be back !!!! For sure. More