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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
794 Reviews

794 Reviews of Heritage Honda Parkville - Service Center

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April 22, 2020

Excellent service, timely and covinient waiting room. Excellent customer service, great conversation. Very satisfied customer. Excellent reach out from Lou, sales Rep, on current services provided by he More

by rugurukangara
Recommend Dealer
Yes
Employees Worked With
Robert koski, Lou Persico
Apr 23, 2020 -

Heritage Honda Parkville responded

Hi Rugurukangara, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

April 21, 2020

I am so grateful for Heritage Honda Service, they are amazing. Thank you Steve Berman and Ed Jones for taking such good care of my Civic and ME TOO, especially as I am going through chemo and needed my More

by Gisele F
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Jones
Apr 22, 2020 -

Heritage Honda Parkville responded

Gisele, thank you for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We hope to be of service to you again! Take care!

April 21, 2020

The service department continues to take care of us which is a big part of why we are a Honda family. We have been working with Mark Sowder for over 10 years and is a key reason we keep coming back. He is t More

by JAL Navy
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Apr 23, 2020 -

Heritage Honda Parkville responded

Hi Jal, we strive for a high level of customer satisfaction in all aspects of our dealership. We'll pass your comments on to Mark! Thank you, and have a fantastic day!

April 21, 2020

since coming to Heritage Honda Parkville and having Rob Koski as our service advisor, having our service has been made easy. Will continue our service relation with Heritage More

by Tbergman710
Recommend Dealer
Yes
Employees Worked With
Robert Koski.
Apr 23, 2020 -

Heritage Honda Parkville responded

Hi Tbergman, thank you so much for your feedback! Rob will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

April 21, 2020

I had purchased a used Honda Pilot from a private seller. And when I needed to fix things from a slow leak in the tire to changing a timing belt, Heritage Honda has been a reliable dealership. They are profe More

by ciglesiajr
Recommend Dealer
Yes
Employees Worked With
Rob Koski
Apr 23, 2020 -

Heritage Honda Parkville responded

Hi Ciglesiajr, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We are always more than happy to assist you if anything else comes up. Take care!

April 21, 2020

Heritage Honda Parkville, has been my go to since 2003 when I purchased my first Honda. Service advisors and mechanics are superior in work performed. Advice for anyone getting service ... let them do com More

by Freda236
Recommend Dealer
Yes
Employees Worked With
Robert Koski
Apr 22, 2020 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Heritage Honda Parkville as your first choice for service! We look forward to your next visit! Take care!

March 25, 2020

Very professional service. Rob Koski was informative, professional and a pleasure to work with. Services completed as expected and on time. Would recommend to others. More

by Greg
Recommend Dealer
Yes
Employees Worked With
Robert Koski
Mar 27, 2020 -

Heritage Honda Parkville responded

Greg, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Heritage Honda Parkville as your first choice for service!

March 24, 2020

I was told the price of my run flat tire over the phone without the total cost. It was a $200 difference almost, luckily they send coupons. I only go here for tires. They don't wash ur vehicle. People r More

by Dont Like Runflats
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Mar 27, 2020 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for any miscommunication that occurred in our Service Department, as this was never our intention. Our Service Director, Steve Berman, would like to further discuss your experience and immediately address your concerns, but unfortunately is unable to locate your contact information based on your DealerRater username. We work hard to provide all customers with an exceptional experience, and would appreciate the opportunity to rectify our missteps and learn how we can improve. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7255 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

March 23, 2020

The service was quick and efficient. The Service Adviser Tobert Koski explained the service that would be done and told how long it was going to be. Everything went as he said dd's. He was very polite an More

by sysallen
Recommend Dealer
Yes
Employees Worked With
Robert Koski. 5 stars
Mar 26, 2020 -

Heritage Honda Parkville responded

Hi there, thank you so much for your feedback! Robert and the rest of our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again.

March 18, 2020

I always receive great service each time I bring my car in and this time was no different. Robert Wiggington was very helpful. No complaints. More

by Smatthewgaller
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Mar 19, 2020 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Heritage Honda Parkville as your first choice for service! Take care!

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