Heritage Honda Parkville - Service Center

Best Service Rep. Guy Great service, communication, Customerservice, area space, cleanliness, plan for working on what to fix 1st. What’s more important at the time to keep Great service, communication, Customerservice, area space, cleanliness, plan for working on what to fix 1st. What’s more important at the time to keep your car running, until you have other funds to get the rest of your service completed & etc. More

Finally have AC in my car Dora was the one to tell me about the shuttle service, so much better to wait for car repairs in the comfort of my own home. The time just flew by an Dora was the one to tell me about the shuttle service, so much better to wait for car repairs in the comfort of my own home. The time just flew by and the shuttle driver is a real asset, very personable and friendly. He made the experience so nice. My car seems to be back in top notch shape thanks to the care and concern of Dora at the helm !!! She understood my needs and helped to get this one and done !!! More

Great people who listen and respond I have allergies. When I asked for my cabin filter to be replaced very early, Dora suggested cleaning the air vents and tray. She said they run a so I have allergies. When I asked for my cabin filter to be replaced very early, Dora suggested cleaning the air vents and tray. She said they run a solution of lemon and other things in through the front vents to clean out the tray. I am delighted that it has solved my sneezing problem when I start the car. Who knew? Dora knew. Thank you! More

Did not resolve problem They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story More

Always great service I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no one does it better ! More

Excellent friendly service The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient. I was in and out within the hour More

Overbooked Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shutt Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shuttle ride home while I waited and that never happened either. When done, customers must go into a sea of cars to find your own vehicle. Recent administrative and procedural changes may increase profit but hurts customer service. More

Second time is the charm My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 My AC was serviced the first time in May due to a line that was leaking. Unfortunately, now the condenser is the problem as that is common in the 2016 models. I will have to wait for my part but am glad it's heading toward fall. The service folks identified the problem immediately and it's not their fault it will take time to get the part. I am hopeful of having it soon and being fully functional soon as well. I appreciate that they give personal service and do their best !!! More

Friendly and reliable We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at thi We have bought several cars from this dealership. Always friendly, reliable and for service do great job. We will definately buy future cars at this dealership More

My experience was good service was fast My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. My experience was good on this visit. It was good because I made a appointment this time. The service was good and my wait time wasn’t bad. More