Heritage Honda Parkville - Service Center

Good overall handled a recall the experience was positive, staff friendly, enjoyed the bottle water, they have coffee but only non dairy creamer in powered that c handled a recall the experience was positive, staff friendly, enjoyed the bottle water, they have coffee but only non dairy creamer in powered that cost them a star that’s how aweful powered creamer is 😁 More

Good service Steve has taken care of my car very nicely, and explained everything to me in detail. He is for sure someone that you can trust. Steve has taken care of my car very nicely, and explained everything to me in detail. He is for sure someone that you can trust. More

Awesome service people Decided to try Parkville Honda - previously serviced at belair - First time getting my civic for service here - people here are awesome ! Keep it up ! Decided to try Parkville Honda - previously serviced at belair - First time getting my civic for service here - people here are awesome ! Keep it up !!! I made the right decision More

Finally have AC in my car Dora was the one to tell me about the shuttle service, so much better to wait for car repairs in the comfort of my own home. The time just flew by an Dora was the one to tell me about the shuttle service, so much better to wait for car repairs in the comfort of my own home. The time just flew by and the shuttle driver is a real asset, very personable and friendly. He made the experience so nice. My car seems to be back in top notch shape thanks to the care and concern of Dora at the helm !!! She understood my needs and helped to get this one and done !!! More

Best Service Rep. Guy Great service, communication, Customerservice, area space, cleanliness, plan for working on what to fix 1st. What’s more important at the time to keep Great service, communication, Customerservice, area space, cleanliness, plan for working on what to fix 1st. What’s more important at the time to keep your car running, until you have other funds to get the rest of your service completed & etc. More

Great people who listen and respond I have allergies. When I asked for my cabin filter to be replaced very early, Dora suggested cleaning the air vents and tray. She said they run a so I have allergies. When I asked for my cabin filter to be replaced very early, Dora suggested cleaning the air vents and tray. She said they run a solution of lemon and other things in through the front vents to clean out the tray. I am delighted that it has solved my sneezing problem when I start the car. Who knew? Dora knew. Thank you! More

Did not resolve problem They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story They had no idea what they were talking about. Another service manager talked with me for an hour and didn’t have answers. Long story More

Always great service I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no I won’t go anywhere else for service !! And...when I buy my next car- I will come back to Heritage.From Sales(Ken Davis ) to Service (Dora Norman),no one does it better ! More

Overbooked Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shutt Dealership deliberately overbooked. Slow service (oil change). Service rep never updated me on status until I asked 3 hours later. I asked for a shuttle ride home while I waited and that never happened either. When done, customers must go into a sea of cars to find your own vehicle. Recent administrative and procedural changes may increase profit but hurts customer service. More

Excellent friendly service The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient The dealership was very professional honest and up front. Mark was absolutely the best to work with. The entire team was courteous and very efficient. I was in and out within the hour More