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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
794 Reviews

794 Reviews of Heritage Honda Parkville - Service Center

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January 07, 2021

I was Very pleased with my visit. I look forward to my next visit. Erin was very helpful with my questions. Thanks for making my Honda experience great. More

by Alton Street
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Jan 09, 2021 -

Heritage Honda Parkville responded

Hi Alton, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you for choosing Heritage Honda Parkville!

January 07, 2021

Heritage service staff is professional and knowledgeable. Facility is clean and tidy. Overall this is a first rate service andrepair facility. Will definitely return with my Honda for future needs More

by Joepress81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Koski
Jan 09, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 06, 2021

Ed my service advisor is great. Always fits me in. He usually gives me a discount since I get my oil changed every month because I drive my car so much More

by Kjmaestra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Jan 07, 2021 -

Heritage Honda Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! We hope you continue to choose us for all your automotive needs. Take care!

January 06, 2021

Robert Wiggington was very friendly, courteous, and helpful. He answered all my questions and I did not have to wait long for the service to be completed on my car. More

by Oceanbreeze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Jan 07, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 05, 2021

I didn’t wind up buying my car from here (long story) but I took it here for a recall and 1st service. Mark Sowder was extremely professional and informative. I sold cars for 10 years and I would’ve loved a More

by Tiffanylallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
Jan 07, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

January 04, 2021

First service for our Honda CR-V. Everything went fine. Robert took good care of the service appointment. Vehicle was completed on time as he estimated. More

by 1greenlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Jan 05, 2021 -

Heritage Honda Parkville responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 31, 2020

Great customer service!! Only came in for an oil change but they told me everything else I needed and fixed it the same day. Robert was great!!! Labor is so expensive though!! More

by Sharronlee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Jan 03, 2021 -

Heritage Honda Parkville responded

Hello, thank you; we appreciate all of your feedback! If you're ever in need of more help, please let us know.

December 31, 2020

Poor customer service this time.No notification after service was completed requiring me to contact the advisor for an update, but no response received until the next day. Advisor then lied about leaving More

by Nanner123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Jan 04, 2021 -

Heritage Honda Parkville responded

At Heritage Honda Parkville, we work hard to provide all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. We understand your frustration with the situation and would appreciate the opportunity to make things right. Our Service Director, Steve Berman, has attempted to contact you to address your concerns as quickly as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Steve directly at 410.663.7155 or sberman@mileone.com. We look forward to speaking with you soon.

December 30, 2020

Robert is awesome. He always ask how everything is going. He always trays to do the best for his customers. Honda of parkville is the best dealership. More

by Gayleleegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Jan 03, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your positive comments about Heritage Honda Parkville and Robert! We look forward to your next visit! Take care!

December 30, 2020

Ed Jones really take good care of us!He’s been very helpful and did a excellent service! would love for his service again nexttime. More

by Sherwinjunebsolo79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Jan 03, 2021 -

Heritage Honda Parkville responded

Hello, we're happy you found Ed to be so supportive during your experience here at Heritage Honda Parkville. Please let us know if there is anything else we can do for you; we are more than happy to help!

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