Heritage Honda Parkville - Service Center

Always well served! I purchased my 2013 Honda CRV at a different dealership, but Heritage is closer to home so I've used it for the past 3 services. Each time, I needed a I purchased my 2013 Honda CRV at a different dealership, but Heritage is closer to home so I've used it for the past 3 services. Each time, I needed a quick appointment and got one, the last being an emergency due to rodent damage, and each time I was taken quickly and serviced so quickly I never felt left without a car. Ricky really delivers! More

So relieved! I bought my 2015 Honda Fit at the Parkville dealership and have been pleased w the service every time I have come here. Last weekend I heard a scrapi I bought my 2015 Honda Fit at the Parkville dealership and have been pleased w the service every time I have come here. Last weekend I heard a scraping noise under the front of my car, the undercarriage had come loose and was dragging. Not only did the dealership fit me in for an appointment two hours after I called about the problem, but they fixed it and did not even charge me. I had been so afraid it would be a costly repair, which I cannot afford right now and was so relieved to have it taken care of so quickly and completely free of charge. Thank you, Ricky and the Parkville Honda team! Everyone there is very nice and helpful. More

Excellent service and customer care! Hi, I purchased my 2009 Honda Fit at the Parkville store. The experience has been excellent from the day I purchased the car all the way through today Hi, I purchased my 2009 Honda Fit at the Parkville store. The experience has been excellent from the day I purchased the car all the way through today! They have provided outstanding service for me. When I was so ill I could not stay to wait for the car, the manager Steve, arranged for me to have a rental car at their expense. Also, when my air conditioning broke, Steve and Ricky helped me to work with Honda to see if there was an extended warranty on the particular issue I had. When they were repairing the AC, the compressor fell apart and Honda covered that at no cost and again provided me a rental car because the work would not be completed until the next day. I had Mark as a service adviser for that repair and he's always a pleasure to work with. Everyone there is so nice and has gone above and beyond to help me with my car and I am so grateful! When repairs are not needed, they let you know. I feel like I get excellent service and can trust the recommendations that I receive. I also love the fast track. That's been great for me. The check out is very easy and the girl who works there is friendly and efficient. Thanks to everyone at this center, especially Steve, Ricky and Mark. Your kindness and customer care is much appreciated! More

Awesome Customer Service in Towson the techs at Towson Heritage Honda are excellent- Big Shoutout to Robert Lee the Shuttle driver is excellent-he makes you feel comfortable and a profe the techs at Towson Heritage Honda are excellent- Big Shoutout to Robert Lee the Shuttle driver is excellent-he makes you feel comfortable and a professional driver always on time & courteous More

Excellent Honda service A customer friendly service service center that I have used for many years and multiple Hondas. Service advisers Al, Eric, and Kim (and others) have h A customer friendly service service center that I have used for many years and multiple Hondas. Service advisers Al, Eric, and Kim (and others) have helped tremendously. Of course, with Hondas there are very few problems, but when necessary I go to this Honda Service Center on York Road in Towson, Maryland. Also, if necessary, they will give you a ride to work or home. Robert Lee, who is a driver for the service center, is a safe , friendly driver that I particularly like. More

Great Service at Heritage Honda Parkville I was in for an oil change three days ago and as usual received excellent service. Ricky Gibson was my advisor that day and I was very pleased. Ever I was in for an oil change three days ago and as usual received excellent service. Ricky Gibson was my advisor that day and I was very pleased. Every time I have gone to Heritage Parkville, I have gotten the best care and very fair prices for the service they render. Kudos to everyone there. A. Mitchell More

Towson Service Center/Awesome Customer Service Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1 Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1:30 last Thursday I called and was VERY lucky to get Kim Brown on the phone. My son had called earlier and was told the earliest appointment would be the following Monday at 10AM. Kim told me to have my son come right over and ask for her. Within an hour she called to let me know the issue, what needed to be done and the cost. An hour later she called to say the car was ready. She treated me like I was her best customer. You do not receive customer service like this many places. Kim is a true asset to you service center. If I had that kind of customer service every where, life would be so great. THANKS Kim for going above and beyond for me as a customer and a concerned parent. I will always remember your great service !! Heritage Honda be proud she is part of your team !!! More

Good, efficent service Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explaine Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explained what they would be doing and how long it would take.. He also showed me how to reset the (annoying) low tire pressure light. He directed me to the waiting area where you could get coffee and watch TV watch TV until you car was finished. Car was brought to the front when work was completed. It was a relaxing experience with no surprises. Wayne More

Oil change I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in and out in no time at all. I arrived at 7:30 and I was out before 8:15 am. More

Gold Standard in Service Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 3 Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 30 miles). Robb Peters is our Service Adviser and he is the best, true professional - can't say enough about him. He has taken care of all of our Honda's Because of him and the service he continues to provide we would not buy or have our cars serviced anywhere else. More