Heritage Honda Parkville - Service Center

I had given my Oddessy 07 for service. At the given time of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and inform of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and informing me about the delay. Second time before going to pick up my vehicle I called the dealership twice, once I even left a message asking them call back about the status, I didn't get a call. On going to dealership, my vehicle was ready for pick-up. I told Mark that I had called 2 hrs back to inquire about the status of my vehicle and informed him that I had even left a message but nobody called back for 2 hours, his reply was they are very busy and they get around 500 messages in those 2 hours and not able to call back. The attitute and the manner in which I got the reply it seemed that he doesn't even care to hear what I was trying to tell him. More

18 years ago, I bought my first Honda Accord from Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable and helpful - and they offered me a great price on my trade-in as well as the most competitive price on my new Accord. I loved the car, and I found the folks in the service department to be friendly, smart and always on time. They also surprised me by saving me money every time I went in for service. In these last 18 years, I have bought several more Accords, plus a Civic for my college bound daughter, and a CRV for my wife. I've recommended Heritage Honda to my brothers and a good friend - who also wound up buying from Heritage Honda and loving the experience! The past few years, I've been driving a Pilot which I also love and as important, I continue to love the knowledge that when I buy my car or get my car serviced at Heritage Honda, I'm getting the best value of any purchase I've ever made. Honda is a great product. Dependable, good value, all that. But these days, there are lots of good cars out there. What's really unusual is the excellent service that you find at Heritage Honda. More

This was the first new vehicle that I have purchased and my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the m my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the minivan market. My search for a minivan led me to Honda, my conversation with Gary Burlage led me to Heritage. Gary was professional, knowledgeable and courteous and made the entire purchase process easy and efficient. Gary sold the vehicle.My first experience with the service department exceeded my expectations. I had stopped in one morning, unscheduled, around 800 am to see if I could get a quick oil change. I was in the area for a 900 am appointment abount a mile away from the dealership. The service department said they could squeeze me in at 9 am, this conflicted with my appointment. The service department made this offer, leave your vehicle, we will drive you to you appointment, call when your done and we will pick you up. My appointment ended at 1000, I was picked up returned to the dealership where my vehicle was completed and waiting for me. OUTSTANDING. The second service experience involved a cosmetic flaw/repair in the leather seating. Tony Mantegan, Service Manger, inspected the concern and resolved issue ..no problem. Tony sold the next vehicle I will buy, it will be from Heritage. More

I used the Towson Store ( Heritage Honda ) for my 30,000 mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay. I mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay. I am glad Heritage has the store in Towson because it is closer to me, I work in Towson. The Towson store is just a service Center. I bought my Civic from Heritage in Parkville. My Dad uses the Towson store also. Thanks, More

I took my Honda Accord for a preventive maintenance schedule. Few days later, the two engine belts went out of their place, although they were suposed to inspect them and andjust them (this part of the schedule. Few days later, the two engine belts went out of their place, although they were suposed to inspect them and andjust them (this part of their service). I came back to complain and they did not want to accept their fault. They claimed that they only do a visual inspection and they don't touch anything. Then, the question is: why they charge so much? and why they do not disclose the fact that they are not going to touch your car and they are not going to take any responsability for their work? More

I had some accessories installed by these guys and all I can say is Excellent! Their service model is the best I have seen anywhere, as you are greeted by your personal service writer right after you pull can say is Excellent! Their service model is the best I have seen anywhere, as you are greeted by your personal service writer right after you pull in. I was assingned to Chris and he was great, he said it would take about four hours to to the work and he kept me informed during the process. He even took me back into the service shop to meet the guy who was installing my stuff! There is a nice waiting area that extends into the showroom, that included a couple of internet terminals - outstanding! As estimated, the car was ready in four hours. Can't wait to get my new Honda serviced at this awsome dealership/repair shop. More

This is my fourth Honda I have purchased from this dealership over the course of 24 years. Hal and Eric were highly professional, knowledgeable and accommodating to my needs. I am so very pleased wi dealership over the course of 24 years. Hal and Eric were highly professional, knowledgeable and accommodating to my needs. I am so very pleased with these gentleman and obviously the dealership since I keep returning for my auto needs (purchase and service). My new Accord is fantastic!!!I would highly recommend this dealership to anyone looking to purchase a new Honda. More

I had my first service/oil change at Heritage Honda in Towson – not only was I in and out in less than 30 minutes but the walls were filled with pink ribbons of donation and support for breast cancer! Th Towson – not only was I in and out in less than 30 minutes but the walls were filled with pink ribbons of donation and support for breast cancer! The cashier told me that they do a walk every year – how awesome is that! A company that cares will get my business. Thanks! More

I have my oil changes done at Heritage Honda even though I didn't purchase there. They have an express service, which is like a jiffy lube in price and wait time, but the experience and knowledge of Honda I didn't purchase there. They have an express service, which is like a jiffy lube in price and wait time, but the experience and knowledge of Honda Certified Master Technicians. Plus, MUCH nicer waiting area than any "quick service" place that I have ever been to! More