Heritage Honda Westminster

I couldn't recommend this place more, They were 100% straightforward about the price, they broke down all the finical aspect of our contract and gave us the top value for our trade. No BS or hidden fees straightforward about the price, they broke down all the finical aspect of our contract and gave us the top value for our trade. No BS or hidden fees. They also helped us with getting our car under a warranty that would fit our needs. We had all our kids with us and they were really kind to them and gave them toys to play with. This is a great place and I hope the word gets out because they all deserve it More

Where do I begin? ! Thank you Rob Mason, John Schoppert, and David Showman. This was the best experience I have ever had at a dealership. My husband and I picked up our ! Thank you Rob Mason, John Schoppert, and David Showman. This was the best experience I have ever had at a dealership. My husband and I picked up our kids from school and drove down on a whim because after an online car buying experience went bad, where they actually lost our car!! and they couldn't guarantee when we would see it.. so we said forget it lets find something else, we drove to Heritage Honda and I found a Honda Odyssey on our way there we liked with 3 kids 8,6, and our 1 year old. Imagine the nightmare we thought we would face! Well it actually was a beautiful experience, Rob was our sales man and he really broke down everything about our vehicle and the price, and assured me that there is no hidden fees and he wanted to make sure that we were not going to get swindled or feel ripped off. Rob also really helped us out with our needs and was even able to work out a beautiful deal for us. He was also so kind to us and our children and kept assuring us that our kids were not anything to stress about (because face it, 3 kids having to wait 3 hours after a long day and past their bed time eeekk lol) so we really felt better with the kindness. David was also so wonderful! He wasn't even our salesmen but he kept coming over talking to the girls and he gave them toys in his desk he had and it really helped keep them busy. Just so kind and went out of his way to help us with keeping the kiddos occupied. John the manager was awesome and he was able to get us the top value with our trade-in! Our overall experience was phenomenal. They really changed the way I viewed dealerships and they definitely changed my mind that not all dealerships are bad. This was a great experience and I hope they all see this because thank you gentlemen for everything. You don't know how happy and thankful we are! More

Ken was very by easy to work with, he made the whole experience a pleasurable one. experience a pleasurable one. More

Tyler was very helpful in solving the problem with my audio system. i was in and out in ten minutes. audio system. i was in and out in ten minutes. More

We worked with Rob over the course of a week. He is VERY knowledgeable of the car we purchased and very patient in providing answers to our many questions as he guided us through our decision pro He is VERY knowledgeable of the car we purchased and very patient in providing answers to our many questions as he guided us through our decision process. Rob is a very easy-going salesmen who did not pressure us in any way to make a purchase. He truly listened to what we said which completely put us at ease. We are very satisfied. More

We had an excellent experience working with, and buying our new truck from Rob Mason at Heritage Honda in Westminster. He is very professional, listened carefully to what we were looking for and was very k our new truck from Rob Mason at Heritage Honda in Westminster. He is very professional, listened carefully to what we were looking for and was very knowledgeable about the vehicle we purchased, as well as the car market in general. He did not pressure us and we felt that he definitely had our best interest at heart. We have also had experience with their service department in the past which is top-notch! They are definitely our go-to dealership. More

Once again Heritage Honda totally went above and beyond. Robert Mason has blessed our family with his outstanding customer service. Rob always goes above and beyond, getting the car we wanted, the same da Robert Mason has blessed our family with his outstanding customer service. Rob always goes above and beyond, getting the car we wanted, the same day, from their other dealership to Westminster. This makes car #7 that Rob has helped family/friends purchase over the years. Cannot say enough about the entire Heritage Team. Thanks and kudos to Gregg Smith (that's with 2 "G"'s) also in the finance dept, Always a pleasure doing business with Gregg. He takes the "scary" out of the purchasing process!! More

I wasn't sure where to write a review of my experience, but it was not a good one. My sales associate was Chloe Ford and I really feel that she did not care about me, my car or my experience, after she ha but it was not a good one. My sales associate was Chloe Ford and I really feel that she did not care about me, my car or my experience, after she had her sale. I contacted her a few times about issues that I was having, and IF she did respond, it was a one sentence, nonchalant response that didn't help at all. Gregg was cool to work with. He got me a lower rate than what I had on my previous car, so that was nice. About a month after I had my car, the dashboard lit up like a Christmas tree. I called for service, and after a few hours, found out I needed a new part that was defective. No big deal. The next week, I took my car in to be fixed. After about 5 hours, I called for an update. I believe Annie (?) answered the phone. She put me on hold to check on the status of my car, and I was on hold for 13 minutes. Again, she answered the phone, how can I help you? I told her I was still holding to find out about my car. Her response "OH MY GOD I'M SO FREAKING SORRY, I forgot about you." It was very unprofessional and I felt so irrelevant. Then there was the issue with my tags. I live in PA, so I understand that they may take a little longer to get tags. I followed up with Chloe countless times, who assured me she would look into it - I still have yet to hear from her. I was told by Ryan to go ahead and put my old plates on my car and they would send me a new registration. I am not putting Honda CIVIC tags on a CRV!! I will get pulled over for that!! It has now been 4 months since I bought my car and I still have temp tags on it. Last week, my stepfather (A very loyal customer to Heritage Honda) was so disgusted, he drove up to the dealership to express his disgust. Miraculously, today my tags came in. I am relieved that this experience is over. I will not return to Heritage Honda in Westminster for my future vehicle purchases. More

Great service. On time when promised.Laura Kramer the service adviser was great to work with. On time when promised.Laura Kramer the service adviser was great to work with. More

This was a fantastic dealership. Robert mason was a wonderful salesperson. They had everything ready for me and the car waiting out for me to look at. Everyone had great manners and Robert mason was a wonderful salesperson. They had everything ready for me and the car waiting out for me to look at. Everyone had great manners and added a personal touch through that process and would definitely recommend it. More