Heritage Honda Westminster | Page 82

Coty was nothing less than amazing!! He seriously had us cracking up the whole time and kept it so fun!! We honestly weren’t even looking to buy first day, that’s just our rule! We shop around, get prices a cracking up the whole time and kept it so fun!! We honestly weren’t even looking to buy first day, that’s just our rule! We shop around, get prices and let it soak in for a week or so… WELL, COTY CHANGED THAT!! Again he was great! Not only was he comical, but was very professional when the time was right, he was well detailed and open & honest with everything! If he didn’t know an answer, he made sure he found us the answer. He gave us top dollar for our trade and a heck of a deal on the vehicle we purchased!!! If you’ve made it this far on my review, then you KNOW.. COTY IS GREAT!! Go see the funniest, most professional salesman I’ve met in the almost 50 years of living, THANK YOU ONCE AGAIN COTY!! You’ve earned a customer for LIFE!! We will go wherever you are! More

It would be ok if the people would call u back but they never do only reason bought was they could get car for price never do only reason bought was they could get car for price More

Our family's 4th time buying a vehicle from this dealership, so yes we a pleased with their sales and service departments. Coty Hess couldn't have been easier to work with, and I can say the same fo dealership, so yes we a pleased with their sales and service departments. Coty Hess couldn't have been easier to work with, and I can say the same for Gregg Smith in the Finance Department. More

Our Sales Representative Jacob "Coty" Hess was patient and helpful. He presented the information professionally and gave options. His customer service was exceptional and the only reason I bought rhe car. and helpful. He presented the information professionally and gave options. His customer service was exceptional and the only reason I bought rhe car. More

My dealer handle the whole buying process very well and it was his first sale. Glad I could be his first sale and hope there is many more. it was his first sale. Glad I could be his first sale and hope there is many more. More

Coty was really friendly and great to work with, very knowledgeable, honest, helpful, will definitely be back every time we are ready to purchase again. knowledgeable, honest, helpful, will definitely be back every time we are ready to purchase again. More

Excellent sales guy, Coty Hess was not only professional but very knowledgeable, and super friendly. Answered all our questions and went above and beyond. Happy. but very knowledgeable, and super friendly. Answered all our questions and went above and beyond. Happy. More

I was very pleased with the help and knowledge I received from Coty and answering my questions with such patience. I look forward to my upcoming purchase with him. He is a delightful young man. from Coty and answering my questions with such patience. I look forward to my upcoming purchase with him. He is a delightful young man. More

Extremely friendly and welcoming staff. Ken was helpful yet not pushy. A vehicle I was interested in was at a sister location and they had it brought over the next day so I could take a look. yet not pushy. A vehicle I was interested in was at a sister location and they had it brought over the next day so I could take a look. More

This complaint is focused on poor communication and accountability by the car dealership. I purchased a new Honda civic from this dealership in 2021 and had an excellent buying experience but unfortuna accountability by the car dealership. I purchased a new Honda civic from this dealership in 2021 and had an excellent buying experience but unfortunately things went downhill since then. I was given temporary license plate tags and as we approached tag expiration date, I reached out to the dealership four times via email, both to the salesperson (John Mohlhenrick) who sold me the vehicle and the general manager (Robert Lee) without any response. Only after calling the dealership to speak with multiple managers was a response eventually provided within several days. I was assured my Mr. Lee internal actions would be taken to prevent recurrence. I recently emailed both Mr. Mohlhenrick and Mr. Lee with another inquiry but have not heard back and it has been over 2 weeks. Due to the poor communication and lack of accountability with consumers who purchase over $21k from a private business, I do not recommend you buy your car from this dealership for the risk that you will also be dismissed once you have made your payment. Hopefully, this serves as a wake-up call to the dealership to take consumer inquiries more seriously and have greater pride in the work that they do. I have submitted a complaint with BBB and look forward to hearing from the dealership. More