Heritage Hyundai Towson

Thank you Matt! I had had some problems communicating with the service department about scheduling some warranty repairs, but when I reached out to Matt about them, I had had some problems communicating with the service department about scheduling some warranty repairs, but when I reached out to Matt about them, he responded very promptly. I was able to get the help that I needed in a timely manner and everything went very smoothly. It is very clear to me that Matt is an asset to the Hyundai Corporation and cares a great deal about customer satisfaction. Thank you for being professional and compassionate. More

Ibrahim was very professional, helpful and knowledgable. I came in because of end of lease and Ibrahim took very good care of me including getting and setting up appointment for me to have my automatic start I came in because of end of lease and Ibrahim took very good care of me including getting and setting up appointment for me to have my automatic starter put in my new lease. More

Excellent service I came in today after I had taken my vehicle to have it serviced at different location, and I so.e issue with the vehicle afterwards, but Hertigate I came in today after I had taken my vehicle to have it serviced at different location, and I so.e issue with the vehicle afterwards, but Hertigate fixed the problem and also did the portion of the service that the other place didn't or do. And the advisor to the technician and service manager Mr.Grubb did an awesome job. More

Quick Response I suddenly lost my brakes. Row directly to the dealership. Took my car in immediately and found the problem. Provided me with a loaner. Kept me infor I suddenly lost my brakes. Row directly to the dealership. Took my car in immediately and found the problem. Provided me with a loaner. Kept me informed about what they found and progress in repairing the car. More

Thumbs Up to Deanna Parks It is always a pleasure coming to Heritage Hyundai Towson, the staff are friendly and have great customer service. Deanna Parks, Service Advisor has a It is always a pleasure coming to Heritage Hyundai Towson, the staff are friendly and have great customer service. Deanna Parks, Service Advisor has a warm demeanor, professional and courteous. My wait time was minimal, I am consistently satisfied with the service I receive in maintaining a safe and reliable driving experience. Thanks Deanna! -Autumn More

Awesome Service Always come here to have my Elantra worked on. Deanna Parks is always pleasant & professional when she waits on me. Have always had a pleasant experi Always come here to have my Elantra worked on. Deanna Parks is always pleasant & professional when she waits on me. Have always had a pleasant experience here at Hertiage Hyundia Towson. More

Routine Service and Oil Change Deanna P. Was great! This was my first experience bringing my car in without my mom and she was super helpful. She accommodated my needs for the shutt Deanna P. Was great! This was my first experience bringing my car in without my mom and she was super helpful. She accommodated my needs for the shuttle service! More

Service Manager Matt Grubb Brought my car in for a particular problem but found out later there was a different issue. Needless to say I was pretty upset and was convince this w Brought my car in for a particular problem but found out later there was a different issue. Needless to say I was pretty upset and was convince this was fixed before. I didn’t want to speak to anyone I just wanted to pick up my car and Go!! Before leaving I wanted to speak to the manager because I was absolutely sure this was already fixed. Matt Grubb went above and beyond to explain what was going on with my vehicle and what can be done to resolve my issue and for that I’m grateful. He truly was concerned and was determined to not let me leave unsatisfied! Again thank you Mr Grubb More

La Toya saved the day!! I received an alert that my car had an update needed due to a recall. Working a 9-5 as a contractor, I don't have much time during the day to get thin I received an alert that my car had an update needed due to a recall. Working a 9-5 as a contractor, I don't have much time during the day to get things like this taken care of, and there were no weekend appointments available (through the scheduler I was using) until seemingly forever. However, I called the number of the closest dealership (this one - not the one I bought my car from) as it was closer to where I work. I spoke with La Toya, explained the situation and the difficulties I would have getting this situation resolved. She was very polite and told me if I could bring it by today, ask for her, I could get the work done within an hour and a half to two hours. Obviously, I was ecstatic that I could handle the situation the day of. I convinced my boss to follow me there so he could drive me back after dropping it off, but he insisted this sounded too good to be true and to call again and verify. So I did, and spoke to a different lady, who told me it was impossible to get an appointment the day of, and they didn't have anything until at least seven days away. I explained my conversation with La Toya earlier, and she said that isn't how things work until I asked to speak to La Toya again, who reiterated what she said when we had spoken earlier. So, I arrived at the dealership, walked into the service department and I explained the situation to the first person I encountered who said it couldn't be done today, and if it was, it wouldn't be until 6 or 7 o clock. I then saw La Toya, who was extremely polite and helpful, and she informed me they were going to be able to take care of it in a much shorter time frame, roughly an hour and a half to two hours. She handled the paperwork quickly and told me everything I needed to know in a quick and efficient manner. Due to my boss driving me there, I insisted on buying him lunch to return the favor since he was going to be driving me back here after work. Lo and behold, I received a call from La Toya while at lunch saying my car was all ready to go and was available for pickup - before we even finished our lunch. My boss was able to drive me back to dealership right then and there to avoid having to bring me back at around 5 o clock. The process of getting things done in a quick and easy fashion was very relieving as I was worried about when I would be able to get my car serviced, and La Toya made the process extremely easy and smooth. She was super polite and made the seemingly boring experience of bringing my car to get serviced into a nice and pleasurable experience. La Toya is awesome. More

Professional workers and excellent customer service Finally, they gave me the price that i wanted. If come to this dealership to buy a car, you get it. Thank you Richard for help. You are a awesome se Finally, they gave me the price that i wanted. If come to this dealership to buy a car, you get it. Thank you Richard for help. You are a awesome seller representative.. More