Heritage Hyundai Towson

Heritage Hyundai Towson responded

Karen, Thank you for your feedback about Heritage Hyundai Towson. We apologize you had an unsatisfactory experience in our Service Department. As we informed you during your visit, Hyundai Warranty required new tires on your vehicle prior to approving any mechanical repairs. Thus, we could not repair the drivetrain issue your vehicle was experiencing until your tires were replaced; the tires had to be changed due to their extremely worn, bald condition. We are glad to hear you replaced your tires and fixed the drivetrain issue. Please feel free to reach out if you have any additional questions or concerns. I can be reached at the contact information below. Thank you again for your feedback and we hope to hear from you soon. Sincerely, Scott Feinstein, General Manager, Heritage Hyundai Towson Sfeinstein@mileone.com Direct Line: 410-832-2475

karenlohrmann responded

hello Scott. first off during my visit i was not informed about anything at all. I have the papers from the service department that states that the rear differential is fine and in good working condition and that the rear works fine.nothing was said about the warranty to me during my visit.and if you say that nothing was wrong with my car, then why would you have to say anything to me about the warranty not covering the differential because of my tires.there would be nothing to be repaired by the warranty if nothing was wrong like you say correct?however, when i did come to pick my car up the same paper that said that everything was OK ,did state that my tires did need replaced but that was all it said..it wasn't until i called back and informed you that i had taken my car to Thomson Hyundai on Merritt blvd in Dundalk MD, and they said they had to replace the differential because it was completely shot, that you then said that it wouldn't of been covered.i am shocked that you would tell someone that there car was fine and then send them home knowing that something so major was wrong.that is a safety hazard that could of jeopardized me and my family's lives.not one word was said that anything was wrong.i was told to my face that my car was fine and you obviously knew that it wasn't.and then you reply to this review and say that you told me about the warranty not being covered on the rear during my visit when you know that inst true.i understand your trying to save face but it shouldn't be at the expense of your costumers safety.i already had a major accident because of a problem with the traction control.even then you said you found nothing wrong but a month later you were replacing the third sensor withing 5 months.i don't need another accident because someone chooses not to tell me what is wrong with my car.thank god i went to Thomson because i knew that what i was told by your dealership was wrong. Thompson called me withing 20 minutes of having my car on the lift and told me i had to have my rear differential replace.they saved me from what could have turned into something tragic for me and my family.i have nothing but nice things to say about the sales department at heritage but service is in need of reconstructing because the way i was lied to was just plain wrong.you called me after i posted my first review and said you would investigate this situation and follow up with me the following day.however i never received a phone call nor did anyone follow up with me.no one could take the time to call me back like they said they would but you sure took the time to post a response to this review.and your response is false.i am very disappointed with the way i have been treated.i am starting to wonder if i have been lied to in the past when yous said you found nothing wrong with my traction control even after replacing the same sensor 3 times back to back.i have never had a vehicle that i have had so many problems with and i bought this one with 16,500 miles on it.i regret purchasing this car from heritage.thank you for your response, i just wanted to clear this whole situation up.i don't want anyone who reads this review to be mislead.please be careful and do your homework when buying a vehicle so that you do not have to go through the stress that i have had to endure without much help at all from the place i bought the car. THANKS

Heritage Hyundai Towson responded

Kim - Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson

Heritage Hyundai Towson responded

Heritage Hyundai Towson is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2013 Hyundai Santa Fe. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

Heritage Hyundai Towson responded

Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much!

Heritage Hyundai Towson responded

Good morning! In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

Heritage Hyundai Towson responded

Heritage Hyundai Towson appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Hyundai for a checkup! Thank you again, Tom, for the highly praised feedback.

Heritage Hyundai Towson responded

Judy, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new Hyundai! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again Judy and have a great day.

Heritage Hyundai Towson responded

Greetings meverest! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Heritage Hyundai Towson responded

Good morning! In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!