Heritage Mazda Catonsville

Greg was fantastic helping us with a new Mazda purchase today. Helpful, friendly, and we were in and out in no time. Highly recommended - thank you Greg! today. Helpful, friendly, and we were in and out in no time. Highly recommended - thank you Greg! More

Adam, thank you for making this the easiest new car purchase we've ever experienced. Adam worked with us throughout this past week to find us the CX-5 we were looking for. He then helped do a lot of th purchase we've ever experienced. Adam worked with us throughout this past week to find us the CX-5 we were looking for. He then helped do a lot of the legwork ahead of time, so everything was ready to roll once we got to the dealership. Everything was as expected and we drove off happy today. Adam is the man! More

The SALES team at Catonsville Mazda has got your back! Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in to the dealership and was later in need of a loaner car. These guys demonstrated care and customer service and really took care of me. I’m so grateful. - Maureen K. More

Pauline is the queen of making customers feel welcomed with one of her super-friendly warm greetings! I love seeing Pauline when I bring in my Mazda for servicing! Seeing her feels like visiting an aunt a with one of her super-friendly warm greetings! I love seeing Pauline when I bring in my Mazda for servicing! Seeing her feels like visiting an aunt after being gone for a long time. And she's very knowledgeable about her business! More

Dee is so knowledgeable about Mazdas! He's personable, great to talk with and get to know, really quick with replies to questions, and bends over backwards to listen closely and be accomm He's personable, great to talk with and get to know, really quick with replies to questions, and bends over backwards to listen closely and be accommodating. In the last decade, I've leased three Mazdas from Heritage and look forward to working with Dee again with my next car because he makes the process really smooth. Thank you, Dee! More

Over the last decade, I’ve leased three Mazdas from Heritage and it’s always been an extremely positive experience, which is why I'm happy to keep returning. The sales, finance, service, and management Heritage and it’s always been an extremely positive experience, which is why I'm happy to keep returning. The sales, finance, service, and management teams are always welcoming, friendly, trustworthy, and knowledgeable about their business. Their showroom/waiting area is modern, clean, comfortable, and well-stocked with drinks and snacks. I've never had a negative experience at Heritage! More

I had a problem with how my trade in paperwork was handled, but Jordan called me and fixed it. A great manager! handled, but Jordan called me and fixed it. A great manager! More

Xavier was the best and took his time with me always helpful and encouraging, knowledgeable and a gentleman. I would recommend him for family and friends. helpful and encouraging, knowledgeable and a gentleman. I would recommend him for family and friends. More

Catonsville Mazda - A Disastrous Experience! I recently had the misfortune of dealing with Catonsville Mazda, and I feel compelled to share my experience to warn others. Initially, I was told I recently had the misfortune of dealing with Catonsville Mazda, and I feel compelled to share my experience to warn others. Initially, I was told by the sale person, the finance person and a manager that I would be getting the advertised financing rate of 3.99%. Which was high considering in 2020 I got my car at a 0% rate. When I finalized the deal the finance person shot thru the paperwork on this computerized desk telling me I was getting 3.99% but putting 6.24% on the form of a million pages that no one reads. I guess I needed to read each line and bring my calculator to check their honesty. This bait-and-switch tactic is not only misleading but downright fraudulent. To make matters worse, the process of trading in my old vehicle was a nightmare. Despite assurances that my previous car loan would be paid off quickly, I ended up being charged an extra payment for my old car—something that Catonsville Mazda still owes me for. The lack of organization and accountability was astounding. Throughout this ordeal, I had to deal with multiple managers, none of whom seemed capable of resolving the issues at hand. It was a series of disasters that left me frustrated and disappointed. I can refinance with my credit union for the rate I wanted but its principle, this was FRAUDULENCE! I strongly advise anyone considering Catonsville Mazda to think twice. My experience was filled with dishonesty and incompetence, and I sincerely hope others can avoid the same fate. Save yourself the hassle and look elsewhere! More

Brooke was very helpful in our choosing a new car. Thank you Brooke, and we recommend her to anyone. Thank you Brooke, and we recommend her to anyone. More