Heritage Mazda Catonsville

Sang went out of his way to make my experience as a customer a great one. From shooting videos of the vehicle for me to driving it hours to deliver it to me, he did everything possible to make my expe customer a great one. From shooting videos of the vehicle for me to driving it hours to deliver it to me, he did everything possible to make my experience a great one! More

I had an outstanding experience working with Randy Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and went above and beyond to help me find the right fit. I ended up purchasing a used Mazda CX-5 and I am very happy with my decision. I highly recommend Randy and this dealership for their transparency, professionalism, and genuine care. More

David Hevi went through all the cars features during the test drive. He was helpful in deciding whether to go with a traditional ICE engine vs a hybrid and helpful with financing vs a lease. David kept his test drive. He was helpful in deciding whether to go with a traditional ICE engine vs a hybrid and helpful with financing vs a lease. David kept his word on all of his promises and even made sure I had lunch after being in the dealership all day. This was by far my best car purchasing experience and I have had my share. If you are in the market for a Mazda, do yourself a favor and see David Hevi. You will not be disappointed. More

Service manager refused to service my vehicle when I was angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have the diagnosis done first and then if the repair is more then a few days they would provide one. Drove 1.5 hours to get there and then left. Called another dealership and now they have a loaner that is waiting for me while the do the safety recall and figure out what it will take to fix the Service Engine light. More

Randy Alleyne was so helpful, warm, and not pushy as one would expect from a dealer. He really listened to us, our needs and concerns, and really worked with us, going above and beyond. He even stayed afte would expect from a dealer. He really listened to us, our needs and concerns, and really worked with us, going above and beyond. He even stayed after closing time. We bought a new Mazda CX-50 and came back a few days later to get a used car with him. We would definitely recommend him and this dealership for their transparency and warmth. More

Absolutely phenomenal experience. Great experience with everyone I encountered. Really appreciated Sales Rep Bryson for his genuineness and care for my experience as a customer. Could Great experience with everyone I encountered. Really appreciated Sales Rep Bryson for his genuineness and care for my experience as a customer. Couldn’t recommend more. More

Today ranked up there as one of the worst car dealership experiences I've ever had. My daughter and I visited Heritage Mazda on RT40 to look at a few pre-owned cars. As always, the parking lot is a great experiences I've ever had. My daughter and I visited Heritage Mazda on RT40 to look at a few pre-owned cars. As always, the parking lot is a great challenge at the Heritage VW, Subaru and Mazda dealerships. I ended up parking where I was blocking someone in figuring I’d ask the sales person where I should park. A sales person greeted us on the lot, introduced himself and we explained which cars we were interested in. Now it was 93 deg outside and, strangely, the sales person didn’t seem to want us to go inside the showroom building where it would be airconditioned, explaining that we would be accosted by managers. Instead, he directed us to the pre-owned car lot as he was with a customer who had made an appointment. Fair enough. Now I had no knowledge where the border lies between the Mazda lot and the Subaru lot and the VW lot, nor do I really care. To me it is all Heritage and I was there to buy a car. We looked at several cars on apparently both lots, and were interested in a Subaru Crosstrek and a VW Alltrack, and were quite hot and maybe a bit annoyed and puzzled that we were directed away from the cool showroom. While looking at the cars on both lots, I noticed open spaces on the apparent Mazda lot and thought I should move my car so that it is not blocking another customer’s car as it had been a considerable time. As soon as I pulled into a space on the apparent Mazda pre-owned lot, another Heritage Mazda employee said I couldn’t park there since we were looking at Subarus. I explained that we came to the Mazda dealership but he was insistent. I called my daughter over as I decided we had enough of the treatment and baking in the hot sun. As we were pulling away, the sales person stopped us and I explained what happened. Then I said that we were leaving and could make an appointment… Yeah right! Maybe the sales person was hoping to score two sales and didn’t want anyone else hording in? Maybe I was prejudged because I drive a 20 year-old Volvo that I choose to drive and not a serious customer, and thus the treatment? The thing is, besides my daughter needing a car, I will also need to replace my Volvo soon. I have my eye on a new Mazda 3 Turbo or CX30 Turbo. It has to be a turbo like my Volvo has. This isn’t the first time I’ve been ready to buy a car and walked out of Heritage without one. My wife and I were about to buy a brand new Tiguan and walked out of the deal and went to the VW dealer in Laurel. There have been other times too. More

David was extremely knowledgeable and accommodating. He clearly explained my financing options and followed up on every question. I highly recommend working with him when purchasing your next vehicle. He clearly explained my financing options and followed up on every question. I highly recommend working with him when purchasing your next vehicle. More

**Subject:** Extremely Disappointed with Recent Service Experience Subject: Formal Complaint Regarding Poor Service Experience – March 26, 2025 Dealership Manager I am writing to express my deep d Experience Subject: Formal Complaint Regarding Poor Service Experience – March 26, 2025 Dealership Manager I am writing to express my deep disappointment following my service visit to your dealership on March 26, 2025. As a returning customer, I expected a basic standard of professionalism and care. Unfortunately, my experience fell well below that expectation. Having recently returned to the country, I reviewed my vehicles and immediately noticed that the wheel lock on the front passenger side was missing. This issue appears to have occurred during the service appointment, during which your mechanic indicated that the tire pressure monitoring sensor (TPMS) needed to be replaced. In addition to this concerning oversight, I encountered several other unacceptable issues: Excessive wait times, with no clear communication or updates provided during the process. Poor workmanship, including a missing wheel center cap, which I only noticed after leaving the dealership. I had to return to have it reinstalled by your mechanic. The missing wheel lock, which was not replaced, resulting in unnecessary inconvenience and a potential financial burden—particularly frustrating in today’s economic climate. have been bringing my vehicle to your dealership since I purchased it and, unfortunately, have experienced several ongoing issues with the service provided. One recurring concern has been the improper handling of tire maintenance. On multiple occasions, the tires were not rotated as part of routine service, resulting in uneven wear. Each time I raised concerns about unusual noise coming from the tires, the issue was dismissed or not properly diagnosed. This lack of attention ultimately led to a tire blowout and the costly replacement of all four tires—an outcome that could have been prevented with proper care. I believe every customer deserves to be treated with respect and provided with transparent, timely, and competent service, none of which I experienced during my visit. At this point, I am requesting a formal explanation for the poor service I received, along with what steps your dealership will take to address this situation. Additionally, I expect compensation for the cost of replacing the missing wheel lock. Please take this matter seriously, as I do, for safety precautions Sincerely, Yvette Kelly 2016 Mazda CX-5 - More

Best car purchasing experience I ever had. Omid made everything simple and fast. Organized shipping and title/tags for out-of-state purchase. Highly recommend. Omid made everything simple and fast. Organized shipping and title/tags for out-of-state purchase. Highly recommend. More