Heritage Mazda Catonsville

Randy Allenye was my son's salesperson at Heritage Mazda. The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..W The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..Will definitely be returning to Randy and Heritage Mazda. Thanks Randy and the Heritage team. More

Had a great experience with Heritage Mazda Catonsville! Omid and Bryson were absolutely lovely and extremely responsive to all my questions. Really appreciate the transparency they provided & looking forwa Omid and Bryson were absolutely lovely and extremely responsive to all my questions. Really appreciate the transparency they provided & looking forward to working with them again in the future! More

Sang went out of his way to make my experience as a customer a great one. From shooting videos of the vehicle for me to driving it hours to deliver it to me, he did everything possible to make my expe customer a great one. From shooting videos of the vehicle for me to driving it hours to deliver it to me, he did everything possible to make my experience a great one! More

I had an outstanding experience working with Randy Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and went above and beyond to help me find the right fit. I ended up purchasing a used Mazda CX-5 and I am very happy with my decision. I highly recommend Randy and this dealership for their transparency, professionalism, and genuine care. More

David Hevi went through all the cars features during the test drive. He was helpful in deciding whether to go with a traditional ICE engine vs a hybrid and helpful with financing vs a lease. David kept his test drive. He was helpful in deciding whether to go with a traditional ICE engine vs a hybrid and helpful with financing vs a lease. David kept his word on all of his promises and even made sure I had lunch after being in the dealership all day. This was by far my best car purchasing experience and I have had my share. If you are in the market for a Mazda, do yourself a favor and see David Hevi. You will not be disappointed. More

Service manager refused to service my vehicle when I was angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have the diagnosis done first and then if the repair is more then a few days they would provide one. Drove 1.5 hours to get there and then left. Called another dealership and now they have a loaner that is waiting for me while the do the safety recall and figure out what it will take to fix the Service Engine light. More

Randy Alleyne was so helpful, warm, and not pushy as one would expect from a dealer. He really listened to us, our needs and concerns, and really worked with us, going above and beyond. He even stayed afte would expect from a dealer. He really listened to us, our needs and concerns, and really worked with us, going above and beyond. He even stayed after closing time. We bought a new Mazda CX-50 and came back a few days later to get a used car with him. We would definitely recommend him and this dealership for their transparency and warmth. More

Absolutely phenomenal experience. Great experience with everyone I encountered. Really appreciated Sales Rep Bryson for his genuineness and care for my experience as a customer. Could Great experience with everyone I encountered. Really appreciated Sales Rep Bryson for his genuineness and care for my experience as a customer. Couldn’t recommend more. More

Today ranked up there as one of the worst car dealership experiences I've ever had. My daughter and I visited Heritage Mazda on RT40 to look at a few pre-owned cars. As always, the parking lot is a great experiences I've ever had. My daughter and I visited Heritage Mazda on RT40 to look at a few pre-owned cars. As always, the parking lot is a great challenge at the Heritage VW, Subaru and Mazda dealerships. I ended up parking where I was blocking someone in figuring I’d ask the sales person where I should park. A sales person greeted us on the lot, introduced himself and we explained which cars we were interested in. Now it was 93 deg outside and, strangely, the sales person didn’t seem to want us to go inside the showroom building where it would be airconditioned, explaining that we would be accosted by managers. Instead, he directed us to the pre-owned car lot as he was with a customer who had made an appointment. Fair enough. Now I had no knowledge where the border lies between the Mazda lot and the Subaru lot and the VW lot, nor do I really care. To me it is all Heritage and I was there to buy a car. We looked at several cars on apparently both lots, and were interested in a Subaru Crosstrek and a VW Alltrack, and were quite hot and maybe a bit annoyed and puzzled that we were directed away from the cool showroom. While looking at the cars on both lots, I noticed open spaces on the apparent Mazda lot and thought I should move my car so that it is not blocking another customer’s car as it had been a considerable time. As soon as I pulled into a space on the apparent Mazda pre-owned lot, another Heritage Mazda employee said I couldn’t park there since we were looking at Subarus. I explained that we came to the Mazda dealership but he was insistent. I called my daughter over as I decided we had enough of the treatment and baking in the hot sun. As we were pulling away, the sales person stopped us and I explained what happened. Then I said that we were leaving and could make an appointment… Yeah right! Maybe the sales person was hoping to score two sales and didn’t want anyone else hording in? Maybe I was prejudged because I drive a 20 year-old Volvo that I choose to drive and not a serious customer, and thus the treatment? The thing is, besides my daughter needing a car, I will also need to replace my Volvo soon. I have my eye on a new Mazda 3 Turbo or CX30 Turbo. It has to be a turbo like my Volvo has. This isn’t the first time I’ve been ready to buy a car and walked out of Heritage without one. My wife and I were about to buy a brand new Tiguan and walked out of the deal and went to the VW dealer in Laurel. There have been other times too. More

David was extremely knowledgeable and accommodating. He clearly explained my financing options and followed up on every question. I highly recommend working with him when purchasing your next vehicle. He clearly explained my financing options and followed up on every question. I highly recommend working with him when purchasing your next vehicle. More