Heritage Mazda Towson

My wife and I went into the dealership not knowing if we would be able to get a new vehicle with our credit and trade-in situation. Everyone there was so friendly and made us feel welcome! Our salesman, Fr would be able to get a new vehicle with our credit and trade-in situation. Everyone there was so friendly and made us feel welcome! Our salesman, Fred Vanover, was such a wonderful person to deal with. He assured us he would try to help us out and exceeded our expectation ten fold!!!! Words cannot express how satisfied we are with the whole process. I am so happy that we were able to make a deal and will definitely recommend this dealership to everyone I know. When my wife is ready to get a new car we will obviously be back to see Fred! Thank you for such wonderful customer service! A++++++!!! More

THESE PEOPLE WERE " STRAIGHT SHOOTERS" IN ALL ASPECTS OF THE BUYING PROCESS.THEY WENT BEYOND NORMAL BOUNDS TO EARN MY BUSINESS BY PRICING, LOCATING & SECURING MY VEHICLE WITHIN HOURS.THEY THEN GO ASPECTS OF THE BUYING PROCESS.THEY WENT BEYOND NORMAL BOUNDS TO EARN MY BUSINESS BY PRICING, LOCATING & SECURING MY VEHICLE WITHIN HOURS.THEY THEN GOT ME ABSOLUTE TOP DOLLAR FOR MY TRADE.I DEALT WITH THEM VIA THE INTERNET UP TO THE DAY I TOOK DELIVERY OF MY MAZDA 5GT.I FULLY EXPECTED EVERYTHING TO CHANGE ONCE I ARRIVED AT THE DEALERSHIP; HOWEVER, I WAS MISTAKEN! THEY SAY WHAT THEY MEAN AND THEY MEAN WHAT THEY SAY. THESE GUYS ARE THE " REAL DEAL !!" P.S.-ASK FOR JOE,THE INTERNET MGR.,IF INTEGRITY & FOLLOW-UP ARE IMPORTANT TO YOU. More

This dealer was great i would definatly recomend them to anyone looking for a great new car. Very friendly service and great over people there. anyone looking for a great new car. Very friendly service and great over people there. More

I would highly recommend not only this dealership, but all three of the associates with which I dealt. From the moment I sent an email to their website, until the time I drove the car off the lot, I was all three of the associates with which I dealt. From the moment I sent an email to their website, until the time I drove the car off the lot, I was more than happy with the service. I've bought many cars over the past 25 years & have never received the honesty & service like this experience. For the first time, I will not remove the license plate frame from the dealer. I will be giving the dealer & employee names to anyone I know who want to buy a car. Keep up the great work! You're breaking the stereotype of a used car dealer/salesperson. More

I did my research and decided to come here to look for a new car after being in a recent car accident. I wanted a car that was reliable and safe, and I was able to find that at Mazda. All of the sales peopl new car after being in a recent car accident. I wanted a car that was reliable and safe, and I was able to find that at Mazda. All of the sales people were very helpful and Fred was great to work with. Everyone was super friendly and it was a pleasure doing business there. I would recommend this dealership to anyone! More

I walked into this dealership knowing what I wanted, having built the Mazda 3 I was looking for on the Mazda website. I was greeted after a few minutes of looking at the show car inside by John. I showe having built the Mazda 3 I was looking for on the Mazda website. I was greeted after a few minutes of looking at the show car inside by John. I showed John the car the I wanted to purchase and he told me to browse the lot while he seached his inventory. 5 minutes later he returned to me snd said they didnt have the car in stock but if I wanted to drive a similar one (same engine and trans, differnet accessories). I took it for the test drive with Chad and he was very knowledgeable about the car and the accessories that I would be enjoying when I recieved the car I wanted. We went back inside to talk the numbers and John informed me that the particular car I want was located 4 states away. He told me he could have two guys drive up and get the car and gave me a resonable price. I took the night to think about it and decided that I would fly to get the car myself (The wife and I made a vacation out of it). The dealership worked with me through everything and was very understanding of the situation. They made sure that the pickup in the other state was very smooth and that I had all the paperwork I needed before I left. I even recieved a call the day i pickup the car to make sure everything went ok. I highly recommend this dealership. They were friendly, fair, and very personable. More

Did my research online and sent an inquiry to the dealership. Kevin responded quickly with a callback and gave me attractive pricing. When I went to the dealership the process was very smooth, pric dealership. Kevin responded quickly with a callback and gave me attractive pricing. When I went to the dealership the process was very smooth, pricing Kevin gave me over the phone was honored. Sam in finance was very professional and we were in and out, on the road in just about 3 hours. More

I was looking for a new car and after doing my research I contacted various dealerships and I got a prompt response from Heritage Towson and after exchanging emails back and forth with Kevin he gave me an ex contacted various dealerships and I got a prompt response from Heritage Towson and after exchanging emails back and forth with Kevin he gave me an excellent deal on the Mazda2. When I reached the dealership I met Joseph and he was outstanding and showed me the car. He was knowledgeable about the car and made sure I knew all the features it had. He got us through the documentation quickly and efficiently and in time to reach home before the hurricane weather came around. More

We were promised several things when we bought our Mazda5 (spare key, owner's manual...) which now almost 5 months later we haven't received. I have made several phone calls and sent several emails but the (spare key, owner's manual...) which now almost 5 months later we haven't received. I have made several phone calls and sent several emails but the dealership has been unresponsive. Each time I contact them, they assure me I'll have it within days and then... nothing. Very poor service. I won't go back. More

This was the best buying experiance I have had. Hank Johnson was wonderful. The Process of Qualifying online was a breeze with Dani, I had an approval waitting for me and I was able to pick out the car Johnson was wonderful. The Process of Qualifying online was a breeze with Dani, I had an approval waitting for me and I was able to pick out the car I really liked. Hank was open to everything I wanted in my new vehicle and I didnt have to settle. after signing the paperwork Scott Feinstein was wonderful too, He gave me finance advice and went above and beyond. I was already happy and then was told that I didnt have to get temporary tags and very thing was done on the spot! Wow these guys really Rock!!!!!!!!!! I will be reffering friends family and you to take a visit. More