Heritage Mazda Towson

I had a great experience w/my salesperson, Gabe Cunningham. He was professional and responsive. Most of all, he was honest. I would happily work w/him again. Unfortunately, my great experience Cunningham. He was professional and responsive. Most of all, he was honest. I would happily work w/him again. Unfortunately, my great experience was marred a bit by the slow work done by John Davenport, the Business Manager for Heritage Mazda Towson. Even though he knew I was pressed for time, he took over one hour just to assemble documents for me to sign, even though he knew that I was picking-up my car three weeks in advance and even though I had already fully paid for it. This part of the experience spoiled what would otherwise have been a seamless interaction. More

Great experience, Gabe is very knowledgeable, and very patient. Learned a lot about Mazda and my new car. Gabe made trade in super easy and save me a lot of time! patient. Learned a lot about Mazda and my new car. Gabe made trade in super easy and save me a lot of time! More

Karl is the best, I always look forward to seeing his smiling face when I walk through the doors. They had me in and out, very COVID compliant. smiling face when I walk through the doors. They had me in and out, very COVID compliant. More

If you are big on customer service, BRING YOUR BUSINESS HERE!!! Before coming to this location, I visited many dealerships that gave me a very pressured and scummy vibe. The staff at this location were HERE!!! Before coming to this location, I visited many dealerships that gave me a very pressured and scummy vibe. The staff at this location were very honest with their pricing and genuinely cared about you and your financial situation. I worked alongside Gabe and Jody. I cannot vouch for these two men enough!!! They are quick to answer your phone calls/emails and always have a smile on their face. This was my first time buying my own car and I was very intimidated walking into any dealership...except this one!! The staff make you feel welcomed and comfortable. The process was also super quick and easy. Even after i purchased my car the day after, I was receiving calls from Gabe if I had any questions. THANK YOU Heritage Mazda Towson for everything you did for me, I am forever grateful and will most definitely be bringing my business back here. More

In and out. Clean and friendly. Thank you Adam for assisting me with my car care needs. I believe this is like my 3 or 4th visit. assisting me with my car care needs. I believe this is like my 3 or 4th visit. More

I bought the car from out of state. I negotiated a price via email and phone. I showed up and the car was ready and as described. It took almost three hours of waiting and getting paperwork signed. I'm n via email and phone. I showed up and the car was ready and as described. It took almost three hours of waiting and getting paperwork signed. I'm not sure why it took so long, I had no trade in or complications. I drove home that night. Overall my purchase experience was fine, and I was happy with the price. The car is fantastic. I did not receive my license plates prior to the temporary plates expiring. As of today, I still don't have my plates; it has been 57 days since the temporary plates expired. That is not a typo – 57 days and counting. Communication with them was poor – they often didn't return my calls and each time I called I had to start with a new person. Finally the general manager emailed, and communication with him has been satisfactory. In one email forwarded to me, it was clear that my paperwork did not reach the DMV until 82 days after I purchased the car, - that is 22 days after the temporary plates expired and 8 days after I contacted them about the issue. Apparently, due to Covid the temporary plates do not expired and I am legally allowed to drive the car, although in normal circumstances it would be illegal for me to drive the car. More

Friendly, personable, and respectful. Was part of a couple of Towson personnel who were able to come down on price and provide the car my wife wanted at a reasonable price point. couple of Towson personnel who were able to come down on price and provide the car my wife wanted at a reasonable price point. More

Everyone was professional and polite. My services were performed in a timely manner. I would definitely recommend this service department for future service if needed. performed in a timely manner. I would definitely recommend this service department for future service if needed. More

Thanks, Gabe! Your excellent help made buying a new car a breeze. My wife and I felt you gave us personal and straight forward assistance which made a normally boring and stressful time more fun. This is our breeze. My wife and I felt you gave us personal and straight forward assistance which made a normally boring and stressful time more fun. This is our second Mazda at Towson Heritage and it won't be the last. More

Great service depth. Friendly. Reasonable prices. Car ready when promised. Waiting room is comfortable with good variety of coffee. Easy to make spot. On line. ready when promised. Waiting room is comfortable with good variety of coffee. Easy to make spot. On line. More