Heritage Mazda Towson

After 8 years I had my first surprise repair other than tires on my Mazda SUV Towson Mazda and service representative Karl are the BEST. On a long morning and a AAA TOW from Denton, MD. Karl greeted qui tires on my Mazda SUV Towson Mazda and service representative Karl are the BEST. On a long morning and a AAA TOW from Denton, MD. Karl greeted quickly solved our problems. Spark plugs could be an easy fix. The best most reliable car and dealership I have ever had Thank you Karl , fir the follow up and knowledge you have A very happy customer A perfect score PLUS Because if Covid my friend Lusa gave us a lift to Towson as well Happy holidays More

I got my Mazda CX-5 in June & Gabe made my buying experience absolutely amazing!! He personally traveled all the way from Maryland to Alabama to bring me my Mazda CX-5. He is a very nice person & has experience absolutely amazing!! He personally traveled all the way from Maryland to Alabama to bring me my Mazda CX-5. He is a very nice person & has wonderful personality. Thank you SO MUCH Gabe!! More

Karl is one of the best service people. An absolute professional who always makes my service experience very pleasant. I enjoy working with him. Thanks Karl. professional who always makes my service experience very pleasant. I enjoy working with him. Thanks Karl. More

I bought a Mazda3 from Gabe four years ago. I had such a marvelous experience with him that I sought him out for my new Mazda3. My car was totaled and I was in a pinch, Gabe made it possible for me to get i marvelous experience with him that I sought him out for my new Mazda3. My car was totaled and I was in a pinch, Gabe made it possible for me to get into the car that I wanted. Exceptional service! Thank you, Gabe! You are the best! More

My car buying experience at Heritage Mazda Towson was great. Gabe was very personable and made the entire process extremely easy and efficient. Prior to coming into the dealership, I came to an agreement great. Gabe was very personable and made the entire process extremely easy and efficient. Prior to coming into the dealership, I came to an agreement on the price of my vehicle with the online sales manager. When I came in to sign paperwork and pick up my car, Gabe ensured that the final out the door price was the same as the one I agreed to with the online sales manager. I highly recommend Gabe and Heritage Mazda Towson to anyone looking for an honest and transparent dealership. More

Gabe was awesome at giving me details about the Mazda CX-5 I wanted. Gave and everyone involved at the dealership was very helpful it worked to make things happen. I love my car at very pleased with the CX-5 I wanted. Gave and everyone involved at the dealership was very helpful it worked to make things happen. I love my car at very pleased with the experience. They've been on top to make sure I've been happy with my purchase after I bought the car as well. More

We cannot complement our sales rep Gabe Cunningham enough! He far exceeded our preconceived expectations of how our "car buying day" would go! We were treated as if we were longtime friends. We will b enough! He far exceeded our preconceived expectations of how our "car buying day" would go! We were treated as if we were longtime friends. We will be recommending Gabe to all our friends and family! We must inform you Gabe, you're stuck with us for a long time! MUCH THANX!!! More

The only reason I would recommend this dealer is that it is the closest to where I live following the closure of Thompson Mazda in Dundalk, MD. My first experience (and only to date) was for an oil change is the closest to where I live following the closure of Thompson Mazda in Dundalk, MD. My first experience (and only to date) was for an oil change and recall for the deck lid's controller module. When the car was returned to me the rear seat was down and the luggage cover was not installed properly. As I told the dealer, the little things separate truly excellent service from the ordinary and mundane. The other thing I encountered with this dealer is misleading email. I recently received one stating that when my car came in for service the tech (or some other nameless person) noted some body damage. The email went on to note that I could bring my vehicle to Heritage for body work. The car was only a few months old at the time of service with no body damage whatsoever. The email was a blatant attempt to make one aware of the body repair service offered disguised as having been noted by the tech. The service manager advised me in a follow up call prior to the email that the tech had been "counseled" on returning the interior to its proper condition following his work. As to the second matter, the email, I never received a response from the dealership after communicating with it. I have now unsubscribed from its emails. More

Gabe. Many thanks for you and all crew to make this happen ( new cx5 2021). Love it. Thanks again for making it smooth and easy happen ( new cx5 2021). Love it. Thanks again for making it smooth and easy More