Heritage Mazda Towson

I would like to thank Bryan for his courtesy and professionalism at my routine maintenance appointment at Heritage Mazda. I've owned 7 Mazdas since the early 70's and really appreciate Heritage. professionalism at my routine maintenance appointment at Heritage Mazda. I've owned 7 Mazdas since the early 70's and really appreciate Heritage. More

Gabe made the process of buying a car easy and smooth. I was able to let Gabe know what I was looking for and payment range with down payment and there was no issues. Gabe has great customer service skills was able to let Gabe know what I was looking for and payment range with down payment and there was no issues. Gabe has great customer service skills and a great person More

Karl gave me A+ service at Mazda Towson. Its was my first time there to get service and it surpassed my expectations. Keep doing a great job. I'll be back soon. time there to get service and it surpassed my expectations. Keep doing a great job. I'll be back soon. More

Outstanding Personalized Attentive Service The dealership itself was pleasant from the beginning of my search for a perfect car to its purchase. Craig was the person I dealt with and he was inc The dealership itself was pleasant from the beginning of my search for a perfect car to its purchase. Craig was the person I dealt with and he was incredibly knowledgeable. In fact, I want to write about the SERVICE, as I just returned yesterday for my first service. Karl was my fellow and he actually LISTENED and made sure that he'd touched all bases. Scott, the Parts and Accessories man was a jewel--he sympathized with me on the cost of adding the navigation system to my car so I could use the chip. He said that until I was ready to do that, he recommended I use the Mazda app. That seemed great except it seemed too detailed for me to handle right then. No problem--the manager asked Craig to come and help and HE DID IT FOR ME!! Teamwork is a seldom used word these days, but it is exactly what describes this dealership. When Karl said he would take care of my car it seemed he was excited FOR me! He sent the video of the service being done to my iPhone--I could then show that to my husband and it left no question as to what and how things were done! I am more than impressed--I am grateful I used this dealer and now their service. Fantastic! More

We have been servicing our 2016 Mazda CX-9 at the dealership since we bought the car. Getting an appointment for service has always been easy on their webpage. Yesterdays service took a little longer dealership since we bought the car. Getting an appointment for service has always been easy on their webpage. Yesterdays service took a little longer than expected because of need to replace the spark plugs, but they provided a brand new Mazda as a loaner car. The staff was very accommodating. More

Easy Experience Gabe Cunningham was easy to work with both before stepping foot into the dealership and once we were there. He was straightforward and didn't spend hi Gabe Cunningham was easy to work with both before stepping foot into the dealership and once we were there. He was straightforward and didn't spend his time selling us on something we didn't want (which was appreciated). We reached an agreement in terms of sales price quickly and efficiently and had a a great experience! We were also impressed on the cleanliness and adherence to COVID-19 safety procedures that the dealership followed. All employees were in masks and gave customers the necessary space while moving around. Service staff was attentive to cleanliness and sanitizing surfaces and we did not feel at risk at any point at the dealership. After signing all of the documents and finishing the official process there was a very long waiting period for the car to be detailed and ready to drive off the lot. Expediting this process would have made this process perfect. More

In for a simple oil change...while there, the service I received was amazing. Justin was very polite and very helpful. Will be going back again received was amazing. Justin was very polite and very helpful. Will be going back again More

Had service on my 2017 M3 and they helped trace an annoying and thankfully minor engine noise to full resolution. Very appreciative of their help in tracking down the noise, which turned out to be com annoying and thankfully minor engine noise to full resolution. Very appreciative of their help in tracking down the noise, which turned out to be coming from an after market air filter. More