Heritage Mazda Towson

First time in service Was 19 year old daughters first time bringing car in for service. Everyone was helpful and professional. GM, Mitch Giller, even walked her through th Was 19 year old daughters first time bringing car in for service. Everyone was helpful and professional. GM, Mitch Giller, even walked her through the process. Thanks team Towson Mazda. More

Had a great experience, they got the exact configuration I was looking for from another dealership, and got a great price. Auston O. Was great to work with. I recommend this dealership. I was looking for from another dealership, and got a great price. Auston O. Was great to work with. I recommend this dealership. More

Karl was outstanding and very knowledgeable. I do not normally like to go to a dealer but I will come back just for him. He was also got me into a loaner that I am love with. normally like to go to a dealer but I will come back just for him. He was also got me into a loaner that I am love with. More

I found the car with all of the features I wanted at this dealership, included the exterior and interior color combination I couldn’t find hardly anywhere else. I was able to get an estimate for the total ve dealership, included the exterior and interior color combination I couldn’t find hardly anywhere else. I was able to get an estimate for the total vehicle cost before I came in. When I arrived I met Gabe, Jody, and Mitch, who were all super friendly. The test drive went well and there were no surprises when it came to the price. I had a loan preapproval from three different banks, but Steven was able to get me an even lower rate than my credit union. After the sale went through they followed up with me to make sure everything was going great with my new car. They exceeded my expectations and made the process really easy and stress free. Usually I include pros and cons when I write online reviews, but I really only have pros for this one. I’m very happy. :) More

My wife just bought a brand new CX9 from here last week and had the BEST experience ever so naturally it gave me the itch for a new (to me) car. I looked online at Heritage's used vehicles and found some I and had the BEST experience ever so naturally it gave me the itch for a new (to me) car. I looked online at Heritage's used vehicles and found some I liked. Mitch the General Manager went out of his way to bring vehicles from other locations to Heritage Mazda in Towson for me to test drive. Austin spent so much time with my wife and I and answered all of our questions. The level of knowledge and customer service with Austin and Mitch was out of this world. Mitch will do everything he can to make sure he gets the best deal for you. No matter what car you're looking for, this is the place to go! More

I had NO plans to buy a car. Then I was involved in a car accident. I spent days thoroughly researching and test driving many vehicles. I went to Heritage Mazda and talked with Austin who was very knowledge accident. I spent days thoroughly researching and test driving many vehicles. I went to Heritage Mazda and talked with Austin who was very knowledgeable. I was still torn between 2 different vehicles so I went to another dealership to talk numbers again. I came back to Mazda and met with the General Manager Mitch who was nothing but amazing. He worked directly 1 on 1 with me and worked numbers and gave me a deal that I couldn't resist. He also had the best customer service which is so important. He made sure to stay until the very end of my sale (which was after they closed) and he was so attentive. Both Mitch and Austin made my experience beyond perfect. I already knew walking in that Mazdas were the safest and smoothest rides out there. So if you're looking for a wonderful car that has the best features and look, but also really care about the overall customer service experience and speediness of the sale, go see Austin and definitely the general manager Mitch who will help you out in every way that he can! Thanks so much Heritage Mazda for my new safe beautiful CX-9! More

Team is always friendly and helpful. Service is always fast and efficient. Entire team understand how extremely important customer service is and how impactful it is to the business. fast and efficient. Entire team understand how extremely important customer service is and how impactful it is to the business. More

Karl Cook gave me an excellent customer service experience during my appointment today to fix the transmission problem for my 2016 Mazda CX- 9 at Heritage Mazda dealership. experience during my appointment today to fix the transmission problem for my 2016 Mazda CX- 9 at Heritage Mazda dealership. More

Thank you, Gabe Car buying can be confusing and frustrating, but today's experience was neither of those. Gabriel Cunningham is friendly, conscientious and accommod Car buying can be confusing and frustrating, but today's experience was neither of those. Gabriel Cunningham is friendly, conscientious and accommodating. He answered every question I had and helped me to feel comfortable with the whole process. I feel lucky to have had his help to guide me through these steps to getting a car. I love the car and am confident that I made the right choice. More

I received the good and prompt service I couldn’t get at the location near me. The serviceman was shocked I have to drive miles to that location just for battery change. The price I was quoted for the same the location near me. The serviceman was shocked I have to drive miles to that location just for battery change. The price I was quoted for the same service was higher and there was no same day service available. I needed the car to go to work the next business day , so I took my business somewhere else.See ya next time! More