Heritage Mazda Towson - Service Center

This dealership is always clean the personnel and knowledgeable and friendly and I trust them. The videos they show up your car while working on it is absolutely wonderful. knowledgeable and friendly and I trust them. The videos they show up your car while working on it is absolutely wonderful. More

Excellent service. Very knowledgeable and courteous. I would highly recommend this place. They worked with me to address all my inquiries in a timely manner. would highly recommend this place. They worked with me to address all my inquiries in a timely manner. More

Karl is always a big help and a pleasure to work with. My service appointment was quick and professional. Many thanks to Karl and Heritage Mazda! My service appointment was quick and professional. Many thanks to Karl and Heritage Mazda! More

Courteous and professional. Clean pleasant service area. Personal video of the service on my car amazing and very reassuring of The quality of service I would be receiving. Personal video of the service on my car amazing and very reassuring of The quality of service I would be receiving. More

Great experience at Mazda Towson service department.My service advisor was very thorough in explaining the process and making sure I understood the work that would be performed and the costs. . I received service advisor was very thorough in explaining the process and making sure I understood the work that would be performed and the costs. . I received a video presentation on my phone of the mechanics findings as the services were performed. Excellent More

Great service and friendly staff. Karl gave me outstanding service. I was in and out for an oil change. It was my first time there and I will definitely be back. outstanding service. I was in and out for an oil change. It was my first time there and I will definitely be back. More

Heritage Mazda Towson has the best service department. The advisors are very polite and extremely professional. The mechanics do a great job on your vehicle. My SUV always feels like a brand new vehicle a The advisors are very polite and extremely professional. The mechanics do a great job on your vehicle. My SUV always feels like a brand new vehicle after it has been serviced here. More

I will not bring my Mazda back to heritage for service. I spent $150 on service and everything that I needed to have done was not completed. The cost of the service is not my issue. My issue is that I paid f spent $150 on service and everything that I needed to have done was not completed. The cost of the service is not my issue. My issue is that I paid for service that I did not receive. I previously went to heritage 08/20 due to needing my window fixed and the service advisor Bryan was phenomenal! But after going in 12/2020 I will not be back. For the amount of money that I paid, I should not have been done in a half hour. Normally that amount of service would take at least an hour or more. Bryan Williams is a great advisor though! But, from my recent appointment with heritage I will not go back. More

The service provided at Mazda Towson was excellent and efficient. Karl was very friendly and knowledgeable. The lounge allowed for a comfortable and socially distant waiting period. efficient. Karl was very friendly and knowledgeable. The lounge allowed for a comfortable and socially distant waiting period. More

After 8 years I had my first surprise repair other than tires on my Mazda SUV Towson Mazda and service representative Karl are the BEST. On a long morning and a AAA TOW from Denton, MD. Karl greeted qui tires on my Mazda SUV Towson Mazda and service representative Karl are the BEST. On a long morning and a AAA TOW from Denton, MD. Karl greeted quickly solved our problems. Spark plugs could be an easy fix. The best most reliable car and dealership I have ever had Thank you Karl , fir the follow up and knowledge you have A very happy customer A perfect score PLUS Because if Covid my friend Lusa gave us a lift to Towson as well Happy holidays More