Heritage Mazda of Bel Air

Excellent Process was easy, comfortable, and honest. Didn’t feel pressured. Techs took time to figure out problem and diagnose it properly. Jordan and Robert we Process was easy, comfortable, and honest. Didn’t feel pressured. Techs took time to figure out problem and diagnose it properly. Jordan and Robert were responsive and helpful. Great experience overall. More

Great Experience Great experience in buying my Mazda CX5. Wil Wells was great to work with and helped me greatly with the introduction to my new car. Had to take my ca Great experience in buying my Mazda CX5. Wil Wells was great to work with and helped me greatly with the introduction to my new car. Had to take my car back the next day to have some small scratches buffed out. Wil took care of it and would definitely recommend Wil and Belair Mazda if they are looking to buy a new car. More

Routine service appointment I had a good experience Robert Thomas was my service advisor. I made my appt. this for 11:40 am and told I would be in and out in 90 minutes. Well un I had a good experience Robert Thomas was my service advisor. I made my appt. this for 11:40 am and told I would be in and out in 90 minutes. Well unfortunately that did not happen. Mr. Thomas came out to tell me it was not ready, but because it took so long they would comp my service appointment, which I was very surprised. I thought that was very generous! I did not purchase my Mazda from this dealership, but I have had all my car services done here, and I’ve always been treated like I purchased my car here. The service has always been very good and timely. I would recommend Heritage Mazda to anyone who would like to purchase a car or needs service for their Mazda. Also, Mr. Robert Thomas does an amazing job, every time I go in for service he has went above and beyond to make my visit a great one! Thank you so much Mr. Thomas!!! More

Very Grateful I wanted to write this to thank Justin,Devon, and Ryan. Justin is a true professional and all around great person. Devon always provides comic relief I wanted to write this to thank Justin,Devon, and Ryan. Justin is a true professional and all around great person. Devon always provides comic relief while trying to work out the best deal for you and Ryan will look out for your best interests without any pressure tactics. You guys are awesome and made my wife’s dream a reality and for that I thank you. More

Diagnostic service. Accurately discovered and diagnosed the concern. In a timely and methodical manner. Price was reasonable. Service was fast. Jordan was courteous and Accurately discovered and diagnosed the concern. In a timely and methodical manner. Price was reasonable. Service was fast. Jordan was courteous and responsive. Excellent attention to detail More

40000mile service The new facility was very impressive, the waiting rm very comfortable with complimentary drinks. Mike was my service manager and did a surperb job inf The new facility was very impressive, the waiting rm very comfortable with complimentary drinks. Mike was my service manager and did a surperb job informing me of everything. I have worked with Jordan in the past few visits and the same can be said for him. A pleasant service experience ! More

Great service Jordan is wonderful. I called this morning, and they got me in by 10:20 a.m., oil change and all points check. Done by 11:15 a.m. Thank you! Jordan is wonderful. I called this morning, and they got me in by 10:20 a.m., oil change and all points check. Done by 11:15 a.m. Thank you! More

Best place ever! I drove over an hour to get to heritage mazda in fallston and i am really glad i did! I was particularly difficult to help due to my complex situation I drove over an hour to get to heritage mazda in fallston and i am really glad i did! I was particularly difficult to help due to my complex situation and my lack of faith in car dealerships due to being mistreated at other dealerships. The entire team was amazing. Kind. Wonderful. Phil, Steve, Sean and Ryan really went above ans beyond my expectations. They did more than "just sell me a car". They had patience and ensured i was getting something along the lines of what i wanted and something that i could afford. They sold me a family. They sold me a friendship. They sold me to referring them to others because they were up front, honest, and dedicated to helping me! They also restored my faith in car dealerships and proved that there are people out there who are truly dedicated to the customer and who are looking out for their best interests. These guys were amazing. I dont plan to have to get another car anytime soon but if the need should arise i am definetly going to return to this dealership. And i will definetly be recommending them to others. Thank you from the bottom of my heart for helping me with this car and my kids absolutely love the car! We named it Mikey. More

So Easy Great experience at Heritage Mazda today. I found a model I wanted to look at on their website and put in for more information. Within minutes Andre, Great experience at Heritage Mazda today. I found a model I wanted to look at on their website and put in for more information. Within minutes Andre, one of their online sales reps, called to see when I could come in and take a look at it. Andre set me up with one their salesmen Steve. After we talk about what sort of criteria I was looking for in a new car he had beautiful Chryster 200 brought up to test drive. He listened to my needs and didn't try to oversell me. If it hasn't been for a hold up from my insurance company I would have been done in record time. Overall great friendly staff and easy no stress process. More

Good customer service. Jordan is very nice and courteous. The service s performed was a little bit more expensive than I expected. But overall experience was good. My car is working fine so far The service s performed was a little bit more expensive than I expected. But overall experience was good. My car is working fine so far More