Heritage Mazda of Bel Air

BEST DEAL..BESTEST SALES PERSON Omg...awesome dealership. I have been trying to get the best deal on a mazda cx5 grand touring and I got an unbelievable deal with Stephen. I told him Omg...awesome dealership. I have been trying to get the best deal on a mazda cx5 grand touring and I got an unbelievable deal with Stephen. I told him the lowest number I had got from a nearby dealership. Stephan is best salesperson ever. He gave me a number which no dealership could match. Came all the way from New Jersey to Bel Air mazda. The 2 hour drive was Worth a million bucks. I have been to Wayne mazda,they made us wait for 9 hours and still gave us bad numbers. Before buying a mazda....Please call Stephen at BEL AIR MAZDA, MARYLAND 21014 Thanks Love you loads Mazda More

Dealership wonderful Great overall customer service dealership clean and organized. The staff all were warm and helpful. They made the experience pleasant and at ease. Great overall customer service dealership clean and organized. The staff all were warm and helpful. They made the experience pleasant and at ease. Thanks so much. More

Great customer service I wanted to thank Robert Thomas and the service repair team for great customer service. They were able to not only provide a loaner car, but able to I wanted to thank Robert Thomas and the service repair team for great customer service. They were able to not only provide a loaner car, but able to handle repairs on my vehicle quickly. They exceeded my expectations by washing and vacuuming my car which was an unexpected wow! I was really caught off guard with needing a lot of costly repairs of front and rear brakes in addition to 3 new tires. I learned about this when I hit some bad luck- someone damaged my parked car when I was at the dentist and didn’t leave a note. Since just cosmetic damage, I decided to see about the cost and try to not go through insurance. Since less than deductible I scheduled that cosmetic repair. I came to Mazda where I had good service in the past and since it was a part that they could replace not major body work they scheduled that and performed the work quickly. When handling that unexpected cosmetic damage by replacing the mirror casing, they found some serious issues with my brakes and tires. This was a shocker as I already put an extra cost on car repairs this month. This was right before a major snow storm so I was nervous about my car needing this work done. My service advisor Robert helped me to prioritize this work and put off some other maintenance that I will need to address within next 15000 miles as well as helped with a coupon to offset costs- I had one that he helped to make work for this situation and helped me out! I was not prepared for all of this work at once and appreciated the focus of what needed to be done immediately. i wanted to thank him and Mazda for their help. I will be getting caught up for awhile with paying work on credit card off, but appreciated their help in keeping my transportation safe by helping me to get this work done and with this crazy “spring snow storm” I didn’t want any chances. Thank you Robert for your help and getting me in so quickly! More

Love this dealership! Salesman, Steve Ward, went over and above in finding me the perfect car at the perfect price! Great selection of vehicles! Everyone from greeter to sa Salesman, Steve Ward, went over and above in finding me the perfect car at the perfect price! Great selection of vehicles! Everyone from greeter to salesperson to finance could not have been more helpful! Will recommend and return! More

Perfect experience from the start Mr. Wells assisted me with the purchase of our Mazda CX-5 several years ago and the experience was so positive, we returned when we needed another new Mr. Wells assisted me with the purchase of our Mazda CX-5 several years ago and the experience was so positive, we returned when we needed another new vehicle. As expected, our experience was flawless from the start. Mr. Wells is very personable and helpful, as is Ryan. We were treated with respect. Both of these gentlemen made an important financial decision so much easier for us. We highly recommend Heritage Mazda. More

Very positive overall Friendly, accommodating and willing to negotiate. Beware of financing rates you may be quoted over the phone. When selling a used car, a dealer should Friendly, accommodating and willing to negotiate. Beware of financing rates you may be quoted over the phone. When selling a used car, a dealer should know to remove the previous owner's personal information from the infotainment system (factory reset). Come on guys - rookie mistake. Also, after getting the car home, I found rubber plugs in a storage compartment that are to be installed under the chassis when the car comes off the boat. Another oversight. But overall, a pleasurable experience. More

Purchased a used Chevy Crude 2016 Andre my sales associate was great everyone in the dealership treated us like we were the only ones there.They offered to try to get me a better rate Andre my sales associate was great everyone in the dealership treated us like we were the only ones there.They offered to try to get me a better rate on my financing and Knocked a few points off my rate. They took the time to apologize for all the other dealers with witch I had terrible experiences . And continuing to call me to make sure im happy with the car.And we love it. More

Easy Car Buying Experience Needed to upgrade my '13 Nissan Sentra and came in to test drive a new Mazda 3. Steve and Garrett made the process of buying a new car so easy. Much Needed to upgrade my '13 Nissan Sentra and came in to test drive a new Mazda 3. Steve and Garrett made the process of buying a new car so easy. Much appreciated and will recommend! More

Robert Thomas and my service Robert Thomas is a pleasure to work with. He knows the service I need for the car and explains the service very well. I understand what needs to be Robert Thomas is a pleasure to work with. He knows the service I need for the car and explains the service very well. I understand what needs to be done and he tries to give me the best deal (coupons). He is an asset to your organization. Thanks, Doreen Dudley. More

Welcoming, Warm and Friendly Amazing Service, Friendly Staff. Honest and no hidden fees. The car was so clean and perfect, Second car we purchased from this locations. Amazing p Amazing Service, Friendly Staff. Honest and no hidden fees. The car was so clean and perfect, Second car we purchased from this locations. Amazing people. Steve Ward was a sheer pleasure to work with. More