Heritage Mazda of Bel Air

Best Car Buying Experience I Ever Had! I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the ma I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we can’t help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiancé in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them. More

Best car dealer experience! The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And, I will definitely recommend Heritage Mazda to everyone! More

Great Customer Service I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put m I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer. More

Date night (and day) turned into 2 car purchases We weren’t sure we were ready to buy a car yet but we happened to be kid free (they were with the grandparents) and so we decided to go look around. We weren’t sure we were ready to buy a car yet but we happened to be kid free (they were with the grandparents) and so we decided to go look around. We met Ken Skidmore. on the lot and he was very kind. He listened to us and allowed us time to think through everything. We test drove a Mazada 3 and loved it. Ken was not pushy at all, as was my experience with car salesmen before. So then we test drove a Mazda CX5 and loved it, too. Then we got to meet Devon Giddings, who was assisting with answers to our questions and his humor was wonderful. He joked about random things and this made us feel right at home. We took a long time to think through everything and then we decided, ok, let’s look at the numbers. Then we met Chris Wilhelm. He used to play football and he was also serious about arm wrestling but his demeanor was gentle and thoughtful. I did not get the sense at all that he does this every day all day. He took his time and considered everything we were saying as if we were his first and only client that day. As we also took our time thinking through the numbers (which was refreshing because no one was pushy at all) the day slipped away from us and it was agreed we would come back the next day. That’s when we met Ken Arment and were immediately impressed. He took the time to go through the forms with concise but thorough explanations and he also patiently answered our many questions, too. After the initial paperwork was done we then met Ryan Lueckert and he had highlighted all of our forms ahead of time to make for a quick of a process as possible. He was personable and had great stories to share as well. That’s how we found out about Chris’s football and arm wrestling days! Then we wrapped up our second long night with a wonderful overview of both cars from Ken Arment, who paired our phones and reassured us we could call at any time for even the smallest question like what does this light on the dash mean. I must say what started out as a strange date night (and day) choice turned into an absolutely wonderful car buying experience. More

Mazda3 S GT Days after my purchase from Bel Air Mazda and looking over the details of my deal as I’m writing this review, I think I paid a fair price, but I don’t Days after my purchase from Bel Air Mazda and looking over the details of my deal as I’m writing this review, I think I paid a fair price, but I don’t think I got a great price. Total MSRP was $26,435. True Car said a good deal in normal times was between 24,120 and 24,224. I bought when Mazda was offering $1000 cash back. I paid $24,102; with fees and taxes: $26,059. For me car buying is stressful: the dealers are pros, I am not a good negotiator. My purchase this July, 2016 was more stressful than when I had bought my previous car, a 2004 Acura RSX Type S. This time I had recently been knocked off the Washington Capitol beltway by a hit-and-run tractor-trailer. GEICO judged my car as a total loss ($5000+ to repair) and said I was lucky to be uninjured. For months prior to the accident I had scouted buying a new car since my Acura had over 250,000 miles. I had narrowed the candidates to VW GTI, Subaru Impreza, and Madza3. After driving the GEICO supplied loaner for a few days and doing more intense internet research, I decided to try for the Mazda3 in a one day buying surge. It took pretty much an entire day. Looking for a Mazda3 S GT manual transmission hatchback, the internet showed two dealers had cars that matched: one close, one farther away. I went to the nearby one, but it turned out they did not have it. After a test drive in a sedan, our salesman wandered off and left me and my friend alone sitting at his desk. After a considerable time, I saw him start talking to an attractive young woman who just walked in. We then left and drove out to the Bel Air dealership. At Bel Air we met the internet manager, Devon Giddings. He was an appealing man with a good personality and a friendly manner. He guided me on a very good test drive route after we had waited a fair amount of time for a salesperson to get free and chaperon the drive. Our salesman, Paul Gallo, was a low key friendly man who, during further delays and waits, revealed some of his very interesting struggles to cope in our difficult economy. Just a reminder that many other people have it worse than you. Both Devon Giddings and Paul Gallo we very influential in my decision to buy at Bel Air Mazda. The buying process took a long time and was very fatiguing. There were lots of delays and waiting. In addition the showroom was rather hot and uncomfortable. When I did internet research prior to coming to the dealerships, I went to informational websites such as cars.com, Edmunds.com, and Truecar.com. These visits generated requests to dealers that often were not what I intended and were not accurate as to the model car I was actually interested in. As a result, I received offers from dealerships that to me were misleading and led to misunderstandings. It should be noted that while salesman Paul Gallo was a very decent guy who after the deal was signed, put out a lot of additional effort to make sure my car was prepped and ready to go and who went over key features about driving the car, the actual negotiating and deal making was out of his area of responsibility and was taken over by a manager whom I had not met beforehand. The Bel Air Mazda dealership seems by most accounts to be very reputable. They apparently have a very good, award-winning service department, and a good loaner car program. I want those things since that is what I’m accustomed to with my old car at Frankel Acura. More

Heritage Mazda is the best !!!!! I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues that I had reported on my Certified Pre-owned Mazda 6 purchased last month. He asked me to drop off my car, arranged for a loaner car while the issues with my car were being taken care of. He kept me updated daily on the status of completion and was fine with me picking up the car at my convenience. When I told him that I would be able to make it in the evening only around the closing time, he even offered to stay back late well beyond closing time so that I could express happiness that all the issues were indeed fixed. I was overwhelmed looking at my car last evening. It looked almost-new from inside out and I could notice the level of personal care that John and his team at Heritage Mazda had put in to restore my confidence back. Well, to sum it up in a single sentence, Heritage Mazda could have just ignored me as "one unsatisfied customer". But, they being who they are, did all that was possible to fix the issues in my car and bring back my confidence in Heritage Mazda. Take a bow John and the entire team at Heritage Mazda, you are the best for going "ABOVE and BEYOND" to deliver complete customer satisfaction !!!!! More

Amazing dealership Heritage Mazda Bel Air 2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200 2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200+ mile drive from a suberb of New York City to MD. But its not just Wil, the entire staff actually treat you like a real person , not just an opportunity to make $, and all the negotiations that we discussed through email and over the phone, are the same #'s that i pay , nothing changes . More

We love our car!! Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to anyone I know that is searching for an vehicle!! More

Wonderful experience I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family. I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family. More