Heritage Mazda of Bel Air

Jonny Hartz was the service advisor who helped me tonight, and he was awesome. He really took the time to listen to what was going on with my car and explained everything in a way that actually made tonight, and he was awesome. He really took the time to listen to what was going on with my car and explained everything in a way that actually made sense. He went over all my options without rushing me and made sure I felt comfortable with whatever decision I made. You can tell he genuinely cares about his customers — it wasn’t just a quick in-and-out interaction. He definitely made the whole experience way less stressful and is a huge asset to the team More

Seemingly Padding Part Costs to Boost Profit. My Warranty Company was charged $572 ($522 after they applied a discount) for Part #KJL1-69-181C. The most expensive I was able to find this part o My Warranty Company was charged $572 ($522 after they applied a discount) for Part #KJL1-69-181C. The most expensive I was able to find this part online from other Mazda Dealers was around $400. This was the reason the Warranty company didn't cover the whole part cost because it was "over MSRP" as per the Service Advisor's own reasoning when I questioned why they didn't cover the whole amount. I've never seen a Dealer pad their own part costs like this. Leaves a real sour taste in mouth to be honest. Beware! More

Excellent Service and kept me informed on the work being performed. Scheduling service was a breeze . performed. Scheduling service was a breeze . More

Everyone is always helpful. Service, finance, and sales. I was at the dealership for a minor service issue. However, I saw the salesman who had worked with me in the past and Service, finance, and sales. I was at the dealership for a minor service issue. However, I saw the salesman who had worked with me in the past and suddenly I was walking out several hours later with a brand new car. More

Truly, a one of a kind salesman that really cares about his customers and taking good care of them!! his customers and taking good care of them!! More

Kenneth Arment went out of his way to make sure every detail was correct! He went above and beyond the call of duty and we highly recommend him!!! detail was correct! He went above and beyond the call of duty and we highly recommend him!!! More

Jonny and the technician were very helpful in getting my tire patched. Service was quick. tire patched. Service was quick. More

Ken. Arment provided excellent customer service in trying to fix my vehicle phone problem. He had the service department check my vehicle computer system Arment provided excellent customer service in trying to fix my vehicle phone problem. He had the service department check my vehicle computer system for updates A factory reset was performed. The problem still persisted. Ken was with a customer so Justin Craig helped me with the factory reset. The phone problem was still there after the reset. Justin took a look at my Samsung phone and found a well hidden setting thay was buried deep in the phone system that solved the problem. Kudos to Ken and Justin for customer service that was above and beyond expectations. More

Mike Beasley is the best always polite and courteous I will always come back here will always come back here More

Customer friendly dealership, for sure. Ken goes above and beyond for his clients. Thank you! Ken goes above and beyond for his clients. Thank you! More