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Heritage Mazda of Bel Air - Service Center
Fallston, MD
219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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219 Reviews of Heritage Mazda of Bel Air - Service Center
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June 24, 2016
Great place to do business Went in for service and was greeted and helped by Tim Ridgley, before I new it car was done and I was on my way. While speaking to the other customers Went in for service and was greeted and helped by Tim Ridgley, before I new it car was done and I was on my way. While speaking to the other customers while waiting, all were very happy with the service there.Excellent job guys More
by J Lawson
Employees Worked With
Tim Ridgley, Timothy Ridgely
Helpful June 18, 2016
Fantastic service I usually don't do online reviews but I had such a refreshing experience dealing with Tim in the service department today that I feel he should be rec I usually don't do online reviews but I had such a refreshing experience dealing with Tim in the service department today that I feel he should be recognized for his great service, thank you for all your help More
by Kim C
Employees Worked With
Tim , Timothy Ridgely
June 17, 2016
Quality Service I find this dealership gives all that I expect and much more. I am ALWAYS extremely satisfied and pleased by their excellent service. Robert Thoma I find this dealership gives all that I expect and much more. I am ALWAYS extremely satisfied and pleased by their excellent service. Robert Thomas takes the time and shows concern to insure all my needs and expectations are met. Mazda needs more just like him! The other members of the team have also impressed me. Keep on doing what you're doing Heritage Mazda of Bel Air!!! See you next time............. More
by Dr. Loski
June 11, 2016
Robert Thomas is awesome! I came in on a Saturday morning for an oil change. Robert Thomas took care of me in a quick and professional manner. He made the process quick and se I came in on a Saturday morning for an oil change. Robert Thomas took care of me in a quick and professional manner. He made the process quick and seamless. I won't be going anywhere else for service. More
by mb10
Employees Worked With
Robert Thomas, Robert Thomas
June 10, 2016
quick and thorough oil change The service at Mazda was exceptional made my appt. was greeted by Robert Thomas who was very helpful kind. Was only there for about an hour. Very hap The service at Mazda was exceptional made my appt. was greeted by Robert Thomas who was very helpful kind. Was only there for about an hour. Very happy with them! More
by paigemae1
Employees Worked With
Robert Thomas, Billy Gibson, Robert Thomas
June 06, 2016
Great service Had to take in my new 6 with a flat tire, my service representative Tim was great throughout the whole experience, he genuinely seemed to care and it Had to take in my new 6 with a flat tire, my service representative Tim was great throughout the whole experience, he genuinely seemed to care and it showed. More
by Mike G
Employees Worked With
Tim, Timothy Ridgely
June 03, 2016
Very good I took my car in with a problem and saw mr Robert Thomas service adviser who is very healthful and makes you feel like you're the only person who has I took my car in with a problem and saw mr Robert Thomas service adviser who is very healthful and makes you feel like you're the only person who has a problem and he will be there and take care of you .the staff and waiting room are very friendly .the problem was fixed and I was very satisfied with the service and speed again I like to thank Robert for his help More
by Grandpop7
Employees Worked With
Robert Thomas , Robert Thomas
June 02, 2016
Pleasant Experience I recently took my car to get some work done at Heritage Mazda and had a wonderful experience! The staff were all friendly, especially Timothy Ridgely I recently took my car to get some work done at Heritage Mazda and had a wonderful experience! The staff were all friendly, especially Timothy Ridgely who was so very helpful and informative. I will definitely be taking my car to Heritage Mazda in the future. More
by amp123
Employees Worked With
Timothy Ridgely, Timothy Ridgely
June 02, 2016
Awesome service especially for a Saturday Morning Came in for scheduled Saturday appointment as soon as I pulled up to Service I was greeted, was taking into the office right away got all my informati Came in for scheduled Saturday appointment as soon as I pulled up to Service I was greeted, was taking into the office right away got all my information. Tim was very helpful and polite. He showed me to the waiting and the receptionist gave my daughter some pictures to color while we waited. We were in and out for my oil change within 30 mins. It was great and my Saturday morning wasn't wasted sitting in the service waiting room waiting for my car to be done like most places. Will definitely come back. More
by jjaworski12106
Employees Worked With
Tim Ridgely, Timothy Ridgely
August 04, 2011
I recently bought a used truck from heritage mazda in bel air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck a week and the check engine light came on. Took in for service, had a speedy turn around but the issues was not fixed. brought it back one more time for the same issue, just to have to bring it back the following day. The thrid time i brought the truck in the the service department could not fix it and had to send it out to a local GMC dealership. Truck was in the shop for over a week with not one phone call on a update or even letting me know that they shipped my truck to another dealership. After truck was back at Heritage got a phone call saying they need me to drive it for a week then return the truck for a "check up". After that call i got another call saying my truck was "completely fix" and that I could pick it up at Heritage in Bel Air. Went that same day to Heritage to pick up truck and no one could find anything on my truck. They was no paper work on the services that took place with my truck or any invoices for any transactions that were made between Heritage and the local GMC dealership.No one seemed to know what was done to my truck beside that it was "FIX". So in a nut shell my over all review for MileONe Heritage Mazda is.....I will never go here for any of my automotive needs every again and I will make sure my friends and family never go there as well. More
by MattFalk21
Employees Worked With
The Service Center
